The Pep Boys
reviews and complaints

Made a required appointment for service at the Chino CA store location on Grand Ave. A simple oil change, no air filter, not any other service, just a simple, routine, oil filter and new oil. The appointment was for 11:30am, Saturday, October 7, 2023 and the car was not finished until 4:30pm. The only explanation/comment at 3:00pm was, "I've got cars here from 10:30am appointments". There was no effort, no explanation, no justification for this level of poor service. The manager/whoever didn't charge me for the service and that was the absolute least he could do.

I will never do business with Pep Boys again. 30yrs of customer loyalty doesn't mean anything anymore. Something is terribly wrong at Pep Boys. I will be telling all my friends and family too. I know that sounds petty, probably even a little pathetically empty, but this is the worst service, or lack-therof I have ever had the displeasure of experiencing.

on Monday July 31st I had my car towed via your 800 number to the center on Philadelphia Pike in Claymont Delaware. They finally looked at it on Wed. Aug. 2nd and said i needed a new starter. I was at the store on Thurs. the 3rd and they said the mounting bolt was missing. they then came out and said it wasn't a bolt but a dowel. they also said that the lower bolt was bent and that they would have to cut it out costing more labor. I approved the extra cost as needed. I thenn left they did nothing with my car until Sat. the 5th in the afternoon at which time they called me and said they were in "over their heads " . I took the car ( A bmw 330ci) to another shop, and it took 4 hours to repair. The shop stated that the bolt was not bent and came out relatively easily.

I have receipts for many lifetime warranty parts purchased over the counter from Pepboys and 1800PEPBOYS no longer sends a form for refund of original purchase. This violates the lifetime warranty agreement and leads me to assume I will have to file a lawsuit unless this issue is resolved. I have an invoice for an alternator bought 6/26/20 lifetime warranty. Called 1800pepboys and the lady told me they do not have affiliation with any parts supplier anymore. no help.

I bought 4 Cooper Advant 75,000 mile tires on 10/09/2020 for $103 each and installation package for $110. Also, at that time I also bought lifetime rotation $17.99 each tire and road hazard insurance $12.50 per tire. Around 1/2023 (27 months) I experienced a low tire light and pulled into a PepBoys at McMullen Road, Riverview Fl. The service attendant added air and told me I needed 2 new tires due to wear. I explained the tires were just a bit over 2 years old and only had a third of the projected mileage. He stated I should take the car back to the original PepBoy Store and have them prorate and change the tires out. The original store 1809 Bee Ridge Florida stated the tires were fine and just needed to be rotated. June 2023 another low air light so I took the car back to 1809 and was told to go elsewhere or make an appointment which would be a couple of days out due to being low on staff. I took the car to a Goodyear dealer, and he confirmed again I needed two new tires due to wear. Additionally, there was a nail and a rip in a third tire which was leaking, so for safety, I decided to replace these troublesome tires. When I called 1809 to asked about my recourse and to inform them, I now had a second business telling me the tires were bad, I was told wear is not warrantied and if the tires are worn out, they are worn out. There is no recourse with PepBoys regardless of how many miles you have on the tire unless it is in a 90-day window and that is only for defect. 1809 states that even if the tire only has 30,000 on a 75,000-mile tire it doesn't matter. If it is worn out there is no recourse because it could be due to a bad alignment or road issues. Tires wear out differently. Additionally, I when I noted that I had paid for road hazard insurance and balance which is on my receipt and had the car to them, I was told yet again there is no assistance at 1809 and I am just stuck.

I also noted at that time the invoice stated I waived road hazard service even though it showed paid for on the receipt. So, I wonder where the funds went because it certainly didn't go toward correcting any issues, I was experiencing.

I was basically told everything was fine but when a second shop made me realize it was not, I was told to go away.

I expect the tire expert to be fair and honest and help keep my car safe. The service I expect is an honest assessment of the health of the tires, stand behind the product the company is selling, prorate and credit the consumer for tires that are not wearing properly, as stated in the paperwork, document and honor the road hazard warranty not just take the money, advise the consumer if a balance or alignment is needed, and assist the customer when there is a problem in an emergent situation such as a tire going flat.

However, when it come to the PEPBOYS on Bee Ridge Road in Sarasota Florida, BUYER BEWARE, because according to1809 there is no warranty for wear and tear, only for defects and if that is excessive wear and tear or any other defect it needs to be taken up with the manufacture not the store where the tires were purchased. Tires that are projected to get 75,000 miles but become unsafe 30,000 miles is not their problem and there is no recourse or correction. I purposefully buy good tires to avoid these issues and right now I am very unhappy with both the product and the provider of service. I feel I was shorted by the quality of the tire and the service provided by the seller. I will move this forward by contacting the manufacturer of the tire to hear them out. I bought 4 new tires new; 2 dead due to wear and tear, 1 dead due to a nail and a rip, 1 almost like new! All on the same car and extra warranties and care purchased, 2 shops told me the tires were bad and should be warranted and neither stated it was the alignment or the road that caused the issue, yet 1809 told me the tires were fine and when I found out they were not they stated, "Not our problem".

So how long would this shop have let me run on these bad tires, just so they didn't have to honor the warranty, or the road hazard protection purchased? PepBoys 1809 is off of my list of places I will do business in the future, and I advise others to take warning!