PACT Apparel
reviews and complaints

As someone who values sustainability and quality, I can confidently say that PACT Apparel delivers on its promise of providing organic cotton clothing that is not only good for the Earth but also comfortable and stylish. The brand's dedication to using organic materials shines through in their range of products, from underwear to casual wear for the entire family. Customers appreciate the special sales, fast shipping, and the fact that PACT even accepts worn-out clothes for recycling, showcasing their commitment to ethical practices. While there may be occasional hiccups in customer service, the overall consensus is positive, with many praising the brand for its high-quality, eco-friendly offerings. If you're looking for clothing that aligns with your values and offers both comfort and style, PACT Apparel is a brand worth exploring.

In the process of dealing with customer service... Will update if resolved further. I bought a whole bunch of clothing for myself and my 1 year old. Sweatshirts, joggers, socks, leggings, t-shirts, tanks, and bras. I like how the material feels, but beware of thin cotton on some items! One of the long sleeved t-shirts developed a hole in the first wash (before I wore it). For reference I have a brand new Bosch front load machine, and I used the delicate cycle because the shirt looked thin. One of the pairs of leggings had a seam unravel in the wash after two wears, so there is a hole in the crotch. I am currently dealing with customer service on that. After ten or more e-mails, in which I kept having to ask them to read the previous emails they wrote to me because they would say one thing and then another int he following email? They ended up offering me 35USD on their site to purchase a new pair, but they are currently on sale for 42CAD and I would have to pay 25CAD for shipping... almost the price of another pair of leggings. They claim to stand by their products, but clearly that is not the case. I probably won't bother buying the replacement because I don't trust that these won't break as well and then I'm losing another $45 for something unwearable.

I recently placed my first order with them, and it took a very long time for them to ship it. The package was being shipped from one location to another, so I expected it to arrive quickly. However, it took 10 days from the time I placed the order to receive it. I purchased three dresses, but unfortunately, one of them had a hole in the armpit. I reached out to their customer service, and they offered a refund and return option since they didn't have the item in stock for an exchange. I expressed my dissatisfaction with this solution and asked if they would cover the cost of local repairs, but they declined. They could have easily provided a discount for the dress, and I could have used that money to fix it. However, they didn't offer this option. Consequently, I had no choice but to return the dress for a refund. Now, I am left without the dress and have wasted time and resources (such as gas for driving) to return it.

I'm not sure how I ended up here... I might seem like a bot, but I'm a legitimate fan of Pact. I saw a lot of negative reviews and had to say that I've been happy with most of my purchases, returns have been easy, and customer service has been super helpful. That's all!

I love PACT. I've been a customer for years and had major success every time I order with them. I've ordered jeans, underwear, blouses, and pajamas. The quality is far better than the fast fashion brands that I own. The clothes hold up well in the wash and none have ever gotten a rip or tear from being washed or worn. My orders are always complete and arrive in a timely manner.

I noticed that the reviews here are quite negative, but I strongly disagree with anyone who rates Pact with less than 3/5 stars. I have been using and even working for Pact for several years (approximately 3 years at the time of writing this). Overall, I am a big fan and most of my wardrobe consists of Pact clothing for a reason. This brand has taught me about the importance and impact of sustainable fashion. They offer soft and comfortable staple items in simple, classic tones. The patterns and unique colors they offer are usually more distinctive compared to other brands. While the full prices can be a bit high for some styles, the frequent sales, promotions, and other deals make up for it, especially for those who are more budget-conscious like myself. The quality of their products is impressive. In all the years I have been ordering from them, I have only received a couple of defective items, and one of them I decided to keep knowing it was a rare occurrence. However, the other defective item was easily and professionally resolved. They replaced it with a brand new, non-defective item. A large percentage of my underwear is from Pact, and somewhere between 70-85% of my everyday wardrobe consists of Pact clothing because of the soft fabric and versatile styles that can be dressed up, layered, or even customized. I really enjoy Pact and felt that it was worth writing this review. I highly recommend giving Pact a try to anyone who is looking for clothes like WearPact's.

I gotta say, I was pretty impressed with the clothes I saw on Pact. The dress I snagged was super cute and fit me like a glove. The color was poppin' too! And let me tell ya, the shipping was lightning fast. I'm definitely gonna keep this site in mind next time I need some new threads.

I gotta say, I'm pretty impressed with Pact. Their clothes are top-notch quality, and they ship super fast. Plus, they're all about that eco-friendly packaging, which is a big plus in my book.

Now, don't get me wrong - they're mostly focused on leisure clothes, undies, socks, and pajamas. But hey, who doesn't love a good pair of comfy PJs, am I right? The only downside is that they tend to sell out pretty quickly, and they don't always have all sizes in stock. But hey, that's just the nature of the game, right?

Overall, I'd definitely recommend giving Pact a try. Their clothes are comfy, stylish, and environmentally conscious - what more could you want?

Been shopping at Pact for more than a year now and I gotta say, everything I've bought from them has been top-notch. Their organic cotton is the real deal and you can feel the difference in quality. Had to return a few items before because of sizing issues but their customer service was on point. No fuss, no muss, just a quick refund. I definitely recommend giving Pact a try if you're looking for sustainable and stylish clothing.

Pact is all about organic cotton, which is good for both people and the planet. They started out with just underwear, but now they have a whole range of comfy and fashionable clothes for everyone in the family. They have some really great deals and their shipping is super fast and free. Plus, they even take back clothes that are worn out! That's pretty ethical if you ask me.

And the best part is that Pact is not like those other fashion brands that just create clothes that end up in landfills. They care about the environment and want to make sure that their clothes don't contribute to the problem. So, if you're looking for clothes that are both stylish and sustainable, Pact is definitely worth checking out.

So, I got some stuff from Pact and it was pretty good. Then I got these leggings that were all messed up. They tore at the seam after only two times wearing them. I was just about to put them on and they fell apart! But hey, I know things can be messed up sometimes, so I sent them back. But they didn't do anything about it. No money back or anything. They do send stuff out to you pretty quick, but after that, you're on your own.

I gotta say, I was really disappointed with my experience with Pact. The customer service was just plain rude and unhelpful. And returning products was a total hassle - you can't just drop it off at the post office like normal, you have to go out of your way to find a specific return location. And then, get this, they make you take everything out of the box and put each item in its own plastic bag! What a waste! I mean, I get that they're trying to be environmentally friendly, but that's just ridiculous.

And don't even get me started on their website. It's glitchy as all get out. I've had so many issues with discounts not being applied, and even when I call them right away, they won't honor it. And the option to edit your email address? Forget about it. Every time I try to do that, it messes up my entire order. It's like they don't even care about their customers.

To top it all off, some of their clothes are just plain cheaply made. I mean, I get that they're supposed to be organic and all, but some of the material is so thin that it falls apart in the wash. And I was such a loyal customer, too. I never even returned any of the poorly made clothes - I just used them as rags. It's really sad to see a company that claims to be environmentally friendly act like this.

And don't even get me started on the customer service rep, Lori. She straight up called me "stupid" and accused me of lying and scamming them. It was really hurtful and stressful, and I don't think I'll ever shop with them again. I really hope they take a good hard look at their website and their customer service practices, because they're really dropping the ball here. And honestly, at this point, I'm starting to wonder if their clothes are even really organic. There's no certification for that like there is for food, so who knows what they're really selling. It's a real shame, because I really wanted to like this company.

I recently had a pretty disappointing experience with Pact, and I'm not sure if I'll be shopping there again. I ordered some bedsheets and other items for my new house, and was given an estimated arrival date that was supposed to work with my moving schedule. However, I never received a tracking email, which made me a bit concerned. When I reached out to customer service to inquire about the missing tracking number and to request a change of address if necessary, I was put on hold for a couple of days via email.

Eventually, I received an email stating that my order had been cancelled because they couldn't fulfill it when they went to pack it. I was pretty surprised by this, as I had received no indication that there was an issue with my order. When I called customer service to try to figure out what had happened, the woman I spoke with seemed to be trying to blame me for the issue. She said that I hadn't left enough time for delivery (even though I had ordered well in advance), and that I must have been told that the order didn't go through (which I wasn't). She also seemed to be confused about my shipping and billing addresses, which was frustrating.

Overall, I was pretty disappointed with the customer service I received from Pact. I understand that mistakes happen, but I would have appreciated a more sincere apology and an attempt to make things right. Instead, I was left feeling frustrated and disappointed. I ended up ordering sheets from a competitor, and I'm happy to say that they arrived on time and are of great quality. While I had high hopes for Pact, I don't think I'll be shopping there again anytime soon.

Tried to write a review of their products after wearing them for 3 months and finding quality issues. Website said the "review period has closed," so clearly they know about these issues!

AMAZING company! Whenever I call, email or chat about an issue or a tracking, etc. it is immediately resolved in a friendly manner. Always. I've never had an issue with this company and I have been shopping here for 3 years now. I have told my friends and family about this company as well! Thank you Pact!

Horrible quality - inconsistent sizing, edges/seams are not finished properly, falls apart in the wash, etc. I gave one of their products a 1 star review, and they refused to post it. Makes me wonder how many other honest reviews they refused to post. On top of that, if you try to return anything, customer service gives you a really hard time. You have to call and email several times to get any kind of resolution. On my last order (and it will be my last from Pact), they said they issued a refund when they haven't.

Horrible shopping experience! I ordered an in-stock item on Aug 23. By Sep 15, the tracking information says fedex has not received the package yet. I reached out wanting to cancel the order because this is a wedding gift; I was told I cannot cancel the order. On Oct 12, I reached out again and was told the item was "lost in transit" and that a replacement item will be dispatched. I request to cancel the order and was declined. It has been hours and I'm still waiting for the updated shipping info and a refund of my shipping charges. Very disappointed - do not shop here!

Horrible! Check the reviews on PACT website and see how many other customers have said that they hate the new style and smaller sizing of the men's underwear. I spend $93.72 on underwear for a *** gift for my boyfriend and they are slim and tiny. One customer review says that he husband has an athletic build and is in shape and he fits into an XL perfectly. What are they trying to do to Men's self esteem? Is this inclusive of all men with every body type? Their underwear used to be perfect back in 2019 before they changed the style and sizing. They are deceiving their previous customers who think they will be getting the same quality product as before.

I placed an order for three dresses, which I believe I was charged over $150 for. A few days ago a packaged arrived, which was completely ripped open, and out fell several pairs of underwear and a T-shirt. I did not order these items. I contacted Pact immediately and was refused help. They wanted photos of the ripped package and have continuously refused to address that they sent underwear and a T-shirt. I was repeatedly told that I must send photos, which I did several times starting at 8:49 AM on March 29th. They have not once acknowledged receipt of photos and continue to ignore the issues. I want my money back and a sincere apology for the way their employee Ashley S. Has treated me.

I placed an order, which included a set of pajamas and matching robe. The pajamas did not come in the package. I have been trying to reach them, but their customer service email responses keep bouncing back. What a mess! "Message not delivered Your message couldn't be delivered to [protected]@.com because the remote server is misconfigured. See technical details below for more information."Called them today and their company is closed for an employee retreat. I would like to get a return on the robe because I don't want it without the pajamas, which I ordered but didn't get! So I would like to get a refund on that. But it's very difficult to get a hold of this company, so will not order from them again.Back to the stores I guess!

I've made five purchases from Pact Apparel's website since February 2020. In each order I received at least one of the items was defective. One order took over 30 days to arrive. A recent order was on June 14, 2020 was posted as a completed transaction between my bank and their company as of June 18, 2020. Today is June 25, 2020; I have communicated via emailed and spoken with their customer service on the phone. Pact associates claim they never received my June 14th order. They told me verbatim "The amount is probably pending and will drop off of your bank account." As I mentioned earlier in this section, the payment was approved and completed June 18th. I posted four reviews on their website to let other buyers beware, however none of them have been posted. This leads me to believe that Pact is vetting the reviews.

I was supposed to have received one order last Thursday and it never came when I track it there is no information. I order other items on Friday and paid extra for three day delivery and it hasn’t shipped out yet! I called and complained and was treated rudely and was not given an explanation on what happened to my first order that I’m thinking is lost and I was told my second order would be credited back for the expedited delivery and was told it would be air dropped in a couple days! The call was placed on Saturday. I emailed the company and complained about the way I was treated and received an apology but was given no explanation about my orders. The only explanation I received on my missing orders was that they were having trouble due to Coronavirus. My original is lost in the mail and this company shouldn’t be promising expedited delivery if they are having troubles due to Coronavirus and they shouldn’t be promising air drop if they haven’t even filled the order yet. In all I have paid about $200 for both lost orders.

I,

Bonnie Lyn Savage
Was evicted from 247 mechanic street, on a 3 day notice.
I had asked to represented by a member of my pact team...
I was denied a ride.
I was denied representative.
Had I have had a representative, I could have kept my apartment.
I was thrown to the streets with nothing but the clothing on my back, my dog companion, no identification.
I there after called 911, in an attempt of suicide.
I felt mentally unstable being homeless. With a dog no family. No where to go.
No help from pact what so ever.
Denied a call back from their office.
Later placed in leominster hospital
Companion ripped from my arms.
I am still being denied any help from my pact team.

Ordered on 5/14 and as of 5/23 never received tracking info. Reached out via social media and email to request a cancellation and refund. Pact responded and told me that my order would be refunded in 3-5 days. As of 6/8 and several back and forth messages I still do not have my refund. The package did finally arrive but after I purchased a replacement gift. They will not honor my request for a refund. They told me they would send a prepaid return label on 6/3 via email and as of 6/8 it has not been sent.