OSIM review: U divine v

Massage chair was having problems roughly 8 months through the warrenty period, speaker and leg portion was unusable. Repairs were covered under warrenty. However on the 13th month there was a burning smell coming out of the chair which was dangerous. Requested for repairs but had to pay. If it had a burning smell, should we be paying for the repairs, or should it be fully covered by OSIM?