Honda Dealer Service review: Defrauding customer and putting lives in danger!

On 12/14/2022, I took my Honda van into Metro Honda dealership in Montclair, CA for oil & filter change service which includes 18 point inspection. It was a bad decision as this service location is a fraud. They advertise oil & filter change service includes 18 point inspection for $67.95 before tax and fee; however, they did not inspect any part of the car other than check and fill up the tire pressure. At check out, they did not go over my car report and just asked me to sign. I asked the adviser what I am signing; he states that signing states he had gone over with me. I looked at him and asked what is it that I should know, where is the 18 point inspection report? He then hands me a Multi-point inspection form in Black and White. I was very disturbed by the form reason being, 1) when my car was pulled into the service building and up the car lift, there was almost no customer waiting and I was able to stand right outside with a full view of my car on lift. I observed the technician draining and filling my oil and replacing the filter, checking and filling up my tire pressure before they brought my car down from the lift and drove to the pickup service location outside of the service office. 2) The advisor hands me report for the inspection which covers interior/exterior/battery performance, under the hood, under vehicle, tire condition and brake linings. Much of the items on the report, from my observation, were not done. 3) The inspection report were said to be color coded, using color to indicate what item require my attention. This report was printed in black and white. Advisor states that they don't have a color printer. Yet, I see a color form of the inspection report right in front of him. Advisor could have transferred manually to that color form instead of insisting that the black and white form is sufficient when I repeatedly state that I can't read the note in black and white. Advisor then proceed asking for payment while I am still trying to figure out the black and white report. He took my credit card for payment and said everything is fine with my car. I told him, I know there is issue with the car as I had my vehicle previously looked at by another Honda dealership. Also, noting to the advisor that I had observed the entire service and the technician did not visually inspect my vehicle and that I don't understand how this report can be created. Advisor cannot respond other than my car was done accordingly. I asked to see a detail of what all the items on the inspection form are and how they are performed, advisor brought over his service manager, Gary hidalgo. I re-explain to him what I saw and that this supposes inspection form is fraud as the inspection was not performed. Service manager insist they had done all the inspections on the form when they checked my tire pressure and threads. I exampled some of the items on the inspection form, such as shock absorber, transmission/fuel connection, drive shaft and condition of hoses and connections which cannot be visually inspected by standing on the outside where the tires were; furthermore, technician spend mere seconds on each tires and I did not see the technician looking around the under carriage of the car while he was checking the tire pressures. Manager Gary ignored my observation and insists that all the listed items on the inspection form were done when the technician was checking the tires. I reiterate that many of the items cannot be visually inspected by standing on the outside of the car by where each of the tires. I did not observe technician going under the carriage when he had my car lifted up. The only time he was under the car was to do oil drain and filter change. It is fraud to advertise a paid service, when the service was not performed. Manager Gary then pulls my car into the shop and lifts the car, walks around under the carriage with his flashlight that lasted no more than 15 seconds and said he had inspected and no issue that requires attention. This service location not only defraud customer by advertising service that was not performed, they were unethical and unprofessional when they provide an all pass inspection report when they did not even perform the inspection. Their failure endangers customer's life by affirming the car is in good condition when the car has issues.

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