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Helzberg Diamonds Customer Care Service

Helzberg Diamonds

Capital One, P.O. Box 30258
Salt Lake City
Utah
United States - UT84130-0258

Customer Support Phone Numbers

Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 8 PM
Sat10 AM - 4 PM
Sun12 AM - 6 PM
 
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Helzberg Diamonds Complaints & Reviews

Helzberg Diamonds / Assistant Manager

Jo
jordandix on Apr 12, 2016
I decided that I was going to go get my girlfriend an engagement ring. I found one that I absolutely loved. I asked the assistant manager multiple times and by multiple times I mean like at least 8 times, how much the payments would be each month and the assistant manager kept telling me...

Helzberg Diamonds - Michigan, Westland / Bad Customer Service

Re
Reviewer70167 on Feb 22, 2016
WORST CUSTOMER SERVICE EVER!! I'm not sure if we came on a bad day, but the lady that waited on us was the rudest sales person I have EVER met! One of my girlfriends had just gotten engaged, and wanted to get sized, since her new engagement ring was too small. She explained to the...

Helzberg Diamonds - Arizona, Mesa / Did not honor warranty

Ri
Ritahoback on Feb 19, 2016
I had my heirloom wedding ring, that was passed down to me from my late father and mother, repaired at Helzberg Diamonds. We went to Helzberg Diamonds because we thought they were a reputable company but boy was I wrong. I only wore my wedding ring for a week and a half, after the repair...

Helzberg Diamonds - California, Northridge / Condescending Customer Service

Br
breannamorrison0 on Dec 25, 2015
Customer: C00890010002754 Trans Number:1040445 Store: 89 I purchased a ring at the Northridge Woodland Hills, CA location months ago. I researched the ring and brought my concerns about it to the sales associates who claimed that there would be no problem but if I got the insurance on it...

Helzberg Diamond Store - California, Northridge / Wedding ring repair

De
Denise Payne on Nov 11, 2015
I brought my ring in for the 6 month inspection and associate found a loose diamond and bent prong. The associate reported that I had to have the ring repaired through their store to honor replacement policy should I ever lose the diamond. Upon return of the ring I noticed the bands had...

Helzberg Diamonds / Gender discrimination

Te
Terry L. Bowen on Jun 21, 2015
My complaint is in regard to gender discrimination of customers. I purchased a 3 ring Wedding set for my wife and myself in 2014. Let me reiterate that I MADE THE PURCHASE. Not my wife. Since the purchase, my wife has received 2 COMPLIMENTARY pearl bracelets, and recently received a card...

Helzberg Diamonds - South Dakota, Sioux Falls / Poor quality product and service

Ja
janelle2014 on Oct 24, 2014
The first time we ordered from Helzberg at the jewelry store in Sioux Falls, SD, we ordered this ring: http://www.helzberg.com/product/mens+band+2023881.do?sortby=ourPicks. They gave us an item number to look it up online. When we looked it up, the number matched a ring with a hammered...

Helzberg Customer Service / Unprofessional Customer Representatives

Cu
Customer disrespected on Sep 20, 2014
My husband paid his credit card at the Helzberg store located in the Mall. The next day our son called us and said he received a text message thanking him for a payment that he never made. Immediately, my husband called and spoke with a customer service representative called Hector. As my...

Helzberg / Product

My
Myers13 on Aug 12, 2014
Purchased a ring that continually has loose diamonds or diamonds that fall out & that is called "normal wear & tear" to Helzberg. My husband purchased a Helzberg Radiant Star engagement ring in December of 2012 for a total of $2, 606.93 on a Visa credit card. Ring on website is this one...

Helzberg Diamond - Pennsylvania, Montgomeryville / poor quality

Mo
mousse on Sep 12, 2013
My husband purchased emerald and diamond earrings for my birthday 7 months ago. He also purchased a matching necklace and ring. After the third or possibly the fourth wearing of the earring the post broke off while I was taking off the earrings. I took it to the store and asked them to...

Helzberg Diamonds - Washington, Tacoma / Bad Customer Service

Ne
Wow - what an obnoxious sales person. the sales person kept telling us about her $50, 000 wedding ring, and sticking it in our face and trying to get us to buy a bigger diamond. The manager just stood there smiling and letting her embarrass us. We knew our budget and we really got tired or...

Helzberg Diamonds - Pennsylvania / customer service

Ja
jane doe1 on Jun 7, 2013
I went into the robinson store just for a simple ring cleaning and looking for earings. A foreignor came over to greet me and when i explained i would like my ring cleaned she kept telling me i need a inspection card to clean my ring. I told her i just want my ring cleaned thats it i dont...

Helzberg Diamonds / not a good jewelry store

Bj
bj cool on Nov 5, 2012
Helzberg Diamonds @ The Augusta Mall on Wrightsboro Rd: Many people have experienced job harassment & discrimination, The District manager is Incompetent, and allows a bad store manager to mistreat black customers & new employees, that's why Helzberg can never keep people emplyed with...

Augusta / Helzberg Diamonds / bad business policies

Li
Lisa Carol Pope on Oct 29, 2012
The District Manager turns a blind eye to whatever happens, and allows the store manager to mistreat customers and new employees. His staff are a group of unprofessional & incompetent people, who really don't know anything about the jewelry Business, except for how to lie to...

Helzberg Diamonds Jewelry Store / horrible workplace

Vi
Victor Masterson on Oct 26, 2012
Helzberg Diamonds Jewelry Store, The District Manager is incompetent (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to...

(In Georgia) Helzberg Diamonds / bad customer service

Vi
Victor Masterson on Oct 26, 2012
I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a moron (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who...

The Truth About Helzberg Diamonds In Augusta - Georgia / MISTREATING PEOPLE

Ca
Carol Lisa Williams on Oct 26, 2012
THE TRUTH ABOUT Helzberg Diamonds in Augusta, GA | 3450 Wrightsboro Rd: I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a moron, who allows a manager- Raymond Husband to mistreat black customers and new...

Helzberg Diamonds In Augusta - Georgia, Augusta / harassment & lousy place to work

Ca
Carol Lisa Williams on Oct 26, 2012
I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a moron, who allows a jerk for a manager- Raymond Husband to mistreat black customers and new employees. His staff of degenerates: Jessica, Bonnie, Amy, Ben...

Helzberg Diamonds - Augusta Mall - Georgia, Augusta / racism

Ja
Jackie James on Oct 15, 2012
Helzberg Diamonds; like KAY Jewelers, encourages racism & job discrimination.. The white managers are usually incompetent, and often fail to hire qualified personnel to help run their jewelry store. Many of the managers were fired themselves, from other companyies, and are hired @ Helzberg...

Helzberg Diamond Store - Arizona, Peoria / Diamond Engagement ring

Le
LeiAloha on Aug 12, 2012
My son bought a diamond engagement ring at Helzberg Diamonds in December 2011. June of 2012 (6 mo later) my son and his Fiance noticed that 2 of her diamonds were looking yellow. So they took it into the store and had them look at these diamonds -- the clerk told them "Oh it probably just...

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