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CB Government and Public Services Review of Heck of A Way You Treat A Sick Veteran Dr. Kurt W. Schlegelmilch
Heck of A Way You Treat A Sick Veteran Dr. Kurt W. Schlegelmilch

Heck of A Way You Treat A Sick Veteran Dr. Kurt W. Schlegelmilch review: Customer Service & Communications

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Heck of A Way You Treat A Sick Veteran Dr. Kurt W. Schlegelmilch

How about this story Retired General Eric K. Shenseki? If throwing your neighbors, staff, customers, clients, friends, lover, partner, community, veteran, or wife under the wheels of the bus is right, I am scared to know what wrong is.

Heck of A Way You Treat A Sick Veteran Dr. Kurt W. Schlegelmilch

Dr. Kurt W. Schlegelmilch, director of the Reno, Nevada located Ioannis A. Lougaris VA Medical Center, why your no direct interaction with veterans?

VA's Mission

"To care for him who shall have borne the battle and for his widow and his orphan." - Abraham Lincoln

What's wrong with this current Mission of the VA? Why where are the women in this current VA Mission?! The VA clearly has in its current mission statement only men so that explains why women vets keep getting shafted. That current mission of the VA is now plain wrong in its exclusion of woman in its him and his pronouns. To care for those who shall have borne the battle and for their widow and their orphan includes women.

VA Care for U.S. Military Female Veterans Still Lacking - TIME

All a veteran should have to do is one battle, and then someone else should carry his or her paid load from there. That’s childish and unrealistic I’m told. http://www.reno.va.gov/about/leadership.asp
Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center http://www.reno.va.gov/about/index.asp, I’m still waiting for a response and apology to my complaint about the Reno Veterans Medical Center police chief pulling a gun on me, that severely frightened me, refusing to see my VA id and forcing me to move my car from the patient parking since as he phrased it: “You’re not a veteran. This’ for our veterans. Our veterans are old alcoholic men. Now go park somewhere else.” That made me late for my Women’s Clinic appointment there with Zola Ferguson. Tell me, Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, how is it the VA police chief does not know the medical center he works at has a Women’s Health Clinic or that there are women veterans?

Why does the director of the Reno Veterans Medical Center, you Dr. Kurt W. Schlegelmilch CCCCCC, have, and strictly follow, a Really-Stupid-Policy of no direct interaction with veterans? Dr. Kurt W. Schlegelmilch refuses to meet face-to-face with veterans. Why? How does that serve and honor me the veteran? Dr. Kurt W. Schlegelmilch refuses to talk on the phone with a veteran. Why? How does that serve and honor me the veteran? Dr. Kurt W. Schlegelmilch refuses to answer veteran’s letters. Why? How does that serve and honor me the veteran? Dr. Kurt W. Schlegelmilch refuses to e-mail with a veteran. Why? How does that serve and honor me the veteran? Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

That all is major immature, un-American, unprofessional, unpatriotic, intolerant, arrogant, disrespectful, and foolishly stupid very bad choices. Why? How does that serve and honor me the veteran? As a veteran, I find Dr. Kurt W. Schlegelmilch’s policy highly offensive to me as it is deliberate malicious interference with my civil rights. Not surprising considering Head-Up-His-### Dr Kurt as their leader and example, these un-American low-life attempts to stifle veteran’s and veteran’s family and friend’s civil rights occur with far too often miserable regularity throughout the Reno Veterans Medical Center. Well Reno Veterans Medical Center director, one Dr. Kurt W. Schlegelmilch.

I guess here is where I’m gonna have to tell you why I want to meet with you since you’ve so proudly, thoroughly and disdainfully blocked all other communication channels to you. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

1.WHERE’S THE FEMALE VET’S BED ATTIRE?

While an unfortunate in-patient at the Reno Veterans Medical Center I was abused, humiliated, embarrassed by the staff when I refused the male pajamas they gave me. The staff had nothing else for me but to abuse, humiliate and embarrass me because I wanted female bed attire. Got that? The staff had nothing else for me but to abuse, humiliate and embarrass me because I wanted female bed attire. That’s sick! It’s okay and right that I wanted female attire. Men don’t compromise there, why should I? After that, Dr. Kurt W. Schlegelmilch, your staff treated me with suspicion and had me then pegged as trouble in all caps ###, all because I am a female who wanted something female just like a male wants something male. Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, what part of I am a female veteran is it that you and your staff don’t get? You are immorally, unnaturally and illegally demanding that I conform to a male standard, and then if you’re not bad enough all ready, punishing me for not doing so. Heck of A Way To Treat A Sick Person which is what I am, and, I am there for you and your staff’s help. Sadly, instead of helping me, you hurt me. Where’s the customer service there sir? Where’s the patient care there sir? Where’s the honor to me the veteran there sir? And that is sexual discrimination and harassment at its absolute vilest sir as I am biologically and genetically hard-wired female. Where’s the common sense there sir? Where’s the compliance to law there sir? Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

2.WHY YOUR ATTACKS ON FEMALE EMOTIONS & FREE SPEECH? The attacks on female emotions, heck, all veteran’s emotions, by you and your staff at the Reno Veterans Medical Center, is despicable. Emotions are part of Free Speech. Our Free Speech is constitutionally guaranteed you ###. As a veteran, I took an oath to uphold the Constitution. Did you? And if you did, why aren’t you?! I don’t know anyone that naturally delivers speech in the low even dry words monotone you irrationally demand throughout. It’s depressing. IT’S DEPRESSING! Is that really the atmosphere you believe people stay well in and get well in? Where’s the customer service there sir? Where’s the common sense there sir? As a naturally emotional female, I raise my voice. Especially when I’m frightened. Few have any sort of a comforting compassionate professional bedside manner at the Reno Veteran Medical Center. Probably because Dr. Kurt W. Schlegelmilch has no bedside manner. I use gestures. I move around. I am animated. In other words, you ###, I am an alive female. I am sick, not dead. I describe to the best of my ability how I feel which is my job as The Patient. Your job as The HealthCare Provider is to listen very carefully to what I say and out of that make a correct diagnosis, then a proper treatment plan.

How can you, or any of your staff, possibly be making any semblance of a proper diagnosis when you are constantly stifling the Free Speech of your patients, their families and their friends? You are immorally, unnaturally and illegally putting restrictions on my Free Speech. Heck of A Way To Treat A Sick Person which is what I am, and, I am there for you and your staff’s help. What part of Free Speech is it exactly that you aren’t getting Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Dr. Kurt W. Schlegelmilch, in case you incorrectly think otherwise, I mean here the oil of conversation, the philosophic wine, the ale consumed when good people get together, puts a song into one’s heart and laughter on their lips and in the air, with warm glows of contentment, puts a youthful spring into one’s gait, magnifies joy, happiness and enables forgetting, if only for a little while. That’s why I am certainly for these comments.

Would have been better in person with you, but you have that bizarre totally wrong rule about you and no veterans interaction.

This is the stand of this female veteran on that issue. She will not retreat from it. She will not compromise. Men don’t. Why should I? Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, your staff has chronic cynicism and a lot of that is due to you. That’s deadly. World-weary is not what anyone ever wants to be. It is human nature to be social, to connect. Chronic cynics are lonely, alienated, destructive, and self-destructive more often then they aren’t. With chronic cynicism as one’s pov a fixation is on character assassination and not providing proper healthcare rather that on socialization, and defining, addressing and solving issues. Character assassination of a veteran and not providing proper healthcare to that veteran has some really sick and disturbing aspects to it though. Which is what members of your staff have done and continue to do to this veteran. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, that to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory nor defeat. Remember, in the United States, it is we, the people; which includes females, not we, the white male straight appearing Christian. Moreover, remember always that all of us biologically start out female.

3.WHY IS THE Veterans Administration STILL incredibly incorrectly treating a 2007 1099-S CORRECTED on a Short Sale Foreclosure as income TO THIS VETERAN? Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, my Social Security Disability Direct Deposit has been reduced to my horror as it is the Veterans Administration that is intercepting my Social Security Disability Direct Deposit. Why? Why because the Veterans Administration is incredibly incorrectly treating a 2007 1099-S CORRECTED on a Short Sale Foreclosure as income. Something I wasn’t told about by the Veterans Administration. Mind you, I’m in the Reno VA Medical Center at minimum of once a week. Many times I have to go over to your Enrollment & Eligibility. There I always present my income tax returns. What is the purpose of Enrollment & Eligibility if not to assist me the veteran? So although I have brought in my income tax returns to Reno VA Medical Center Enrollment & Eligibility, the VA does not have that info. Why is that? How does that serve or even help me the veteran? Then Susan Boyd tells me that she always forwarded veterans information for her veterans and any VA Enrollment Coordinator or Patient Rep at my VA medical center can fax the info for me to her. Well, not so at the Reno Veterans Administration Medical Center. No siree. That was repeatedly made clear to me. Heck of A Way To Treat A Sick Person which is what I am, and, I am there for you and your staff’s help. Sadly, instead of helping me, you hurt me. Where’s the customer service there sir? Where’s the patient care there sir? Where’s the honor to me the veteran there sir? Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?
4.
In the meantime, the Reno Veterans Administration Medical Center is making this veteran’s life miserable and a hell as it is

a. INCORRECTLY handling my financial info when I bring it in,

b. INCORRECTLY sends my mail addressed to another which is NOT my name,

c. INCORRECTLY sends mail to a Mr. I am NOT male. I am a female vet.

d. INCORRECTLY treating a 2007 1099-S CORRECTED on a Short Sale Foreclosure as income to this veteran.

This veteran does NOT have $125, 000 in income and how the VA can possibly think that when the VA has had all every year’s income tax returns of this veteran and do this to this veteran is just plain terrible. Or is it just Daniel Ross [protected] x 5321?

e. INCORRECTLY charging this veteran thousands of dollars for medical services from the VA,

f. INCORRECTLY intercepting this veteran’s Social Security Disability Direct Deposit to pay the incorrectly charged VA medical fees this veteran should not be being charged,

g. Threatening this veteran in writing, which caused this veteran a lot of distress, with VA HEALTH CARE Fact Sheet 164-1 February 2008, “you may no longer be able to receive VA medical care, even if you agree to make co-pays. The Enrollment Coordinator at the VA medical center where your care is provided should be contacted to discuss special eligibilities.” “If you are unable to pay your bill due to financial hardship, you may contact the Revenue Office staff at the VA health care facility that provided your care to request a re-payment plan, compromise or waiver of debt.”

According the Department of Treasury July 14, 2010 notice about the VA garnishing my Social Security Disability, it clearly has on “If you believe your payment was reduced in error or if you have questions about this debt you must contact Reno VAMC 654 1000 Locust Street, Reno, NV 89520.

You can bet that with those mind-blowing dangers spelled out I did exactly what Susan Boyd suggested and Reno VAMC 654 1000 Locust Street, Reno, NV 89520. Yes siree. That I did. With a little help from several friends, this veteran then contacted the Revenue Office staff at the VA health care facility that provided my care as I am unable to pay my bill due to financial hardship and to request a re-payment plan, compromise or waiver of debt. That’s a big no can do from VAMC 654 1000 Locust Street, Reno, NV 89520. How does that serve or even help me the veteran Dr. Kurt W. Schlegelmilch? Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Per Susan Boyd [protected] x 5440 this veteran then contacted the Enrollment Coordinator at the VA health care facility, Reno, that provided my care, one Joan Buckner (?) 775/328-1441 according to Reno VA Patient Service Rep Paul Woodard [protected]. “Not my job, ” says VA employee Joan Buckner. What? How does that serve or even help me the veteran? This veteran is now seriously confused. “Not my job, ” is what this veteran is told by VAMC 654 1000 Locust Street, Reno, NV 89520. Joan Buckner told this veteran it is not her job to discuss any special eligibilities for this veteran. Who’s job is it?! Does Joan Buckner not know about VA Health Care Fact Sheet 164-1 February 2008 and the Department of Treasury letter which says clearly it is Joan Buckner’s job? Or someone’s at VAMC 654 1000 Locust Street, Reno, NV 89520. Who might that someone be Dr Kurt?

Dr Kurt W. Schlegelmilch, just exactly who at your center you are the director of there is the one to do their job and correct this nightmare someone there has created? Who is that person Dr. Kurt W. Schlegelmilch? Dr. Kurt W. Schlegelmilch, please have them immediately correct this sick veteran’s files. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Because Dr. Kurt W. Schlegelmilch, it’s not, the Enrollment Coordinator at my VA medical center, which is your center, this Joan Buckner 775/328-1441. Joan Buckner 775/328-1441 is not faxing this veteran’s info for this veteran to Susan Boyd fax [protected] as Ms. Boyd thought one should for any veteran. How does that serve or even help me the veteran? This veteran is further confused and stress and annoyance has set in. Who might that someone be Dr Kurt?

Dr Kurt W. Schlegelmilch, just exactly who at your center there is the one to do their job and correct this nightmare someone there has created? Who is that person Dr. Kurt W. Schlegelmilch? Dr. Kurt W. Schlegelmilch, please have them immediately correct this sick veteran’s files. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Per Susan Boyd [protected] x 5440 this veteran then again contacted the VA Patient Service Rep at my Reno VA medical center, which you Dr. Kurt W. Schlegelmilch, are the director of. I contacted Paul Woodard [protected]. Reno VA Patient Service Rep Paul Woodard is not faxing this veteran’s info for this veteran to Susan Boyd fax [protected] as Ms. Boyd thought one should for any veteran. Reno VA Patient Service Rep Paul Woodard hung up on this veteran. How does that serve or even help me the veteran? This veteran is further confused and stress and annoyance has set in. Who might that someone be Dr Kurt? Dr Kurt, just exactly who at your center there is the one to do their job and correct this nightmare someone there has created? Who is that person Dr. Kurt W. Schlegelmilch? Dr. Kurt W. Schlegelmilch, please have them immediately correct this sick veteran’s files. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Then I discover the retaliation from someone on your staff Dr Kurt. Retaliation for my audacity in thinking the Reno VA medical center would actually help me as several VA and Department of Treasury documents say they will. No, silly me! No, the Reno VA medical center which Dr. Kurt W. Schlegelmilch heads up instead coded me ###, and the next letter I got from the Department of Treasury about the VA garnishing my Social Security Disability was to let me know the amount being garnished was now double what it was before I went to the Reno VA medical center for help. Double! How does that serve or even help me the veteran? This veteran is further confused and stress and annoyance has set in. Who might that someone be Dr Kurt? Dr Kurt, just exactly who at your center there is the one to do their job and correct this nightmare someone there has created? Who is that person at your center Dr. Kurt W. Schlegelmilch? Dr. Kurt W. Schlegelmilch, please have them immediately correct this sick veteran’s files. Dr Kurt and the VA is making my life a nasty hell lately over what? Mistakes? Incompetence? Lazy? Malpractice? Ignorant? Arrogance? Retaliation?

4.Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, clearly you suck at ADA, Americans With Disabilities, compliance. Sadly, Dr. Kurt W. Schlegelmilch has no clue what reasonable accommodations are to a disabled veteran such as myself. Nor does Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, want to know clue what reasonable accommodations are to a disabled veteran such as myself. That’s illegal and plain wrong behavior Dr. Kurt W. Schlegelmilch and it of course carries through into the staff such as Ralph Copolla and Nicole Guyette at the Reno Veterans Medical Center

5.And Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, I’m still waiting for a response and apology to my complaint about the Reno Veterans Medical Center police chief pulling a gun on me, that severely frightened me, refusing to see my VA id and forcing me to move my car from the patient parking since as he phrased it “you’re not a veteran. This’ for our veterans. Our veterans are old alcoholic men. Now go park somewhere else.” That made me late for my Women’s Clinic appointment there with Zola Ferguson. Tell me, Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, how is it the VA police chief does not know the medical center has a Women’s Health Clinic or that there are women veterans? Sadly, instead of helping me, you hurt me.

Where’s the customer service there sir?

Where’s the patient care there sir? Where’s the honor to me the veteran there sir? And that is sexual discrimination and harassment at more of its absolute vilest sir. Where’s the common sense there sir? Where’s the compliance to law there sir? Where’s the common decency in helping out a sick person? Where’s just doing the job you’re paid to do which is to help me the vet. Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

So, Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center, why your no direct interaction with veterans? Cause all this stuff is what I wanted to meet with you to have you help me with. Why is that a problem for you? Why wouldn’t you meet with me? Isn’t helping me the veteran your job Dr. Kurt W. Schlegelmilch, director of the Reno Veterans Medical Center?

Sincerely,
Female veteran who really need your help

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