Getaroom review: Get a room is a scam

I booked a room in Paris for 23-26 October 2023 from them. They showed 10 Euros under the other rates on Google maps, which fit into my organisation's price threshold. Without any prior notification, and without my noticing it, they tagged on 202 Euros to my bill. I only noticed the day before the reservation. The invoice says that it is for hotel fees, etc., and the balance goes to them. Well, the hotel didn't charge any fees. So on a 512 Euro hotel bill they added 202 Euros.

Falsely advertising rates on sites such as Google maps is against EU law. The fair pricing clause of EU Consumer Law indicates that advertising of rates must show all fees to ensure fair comparison with other rates.

The company claims it is transparent but it is not. There was no indication of these extra charges until, if you had been paying attention, the very last moment of the transaction. This is a gotcha and EU law knows it. I will file complaints until I get my money back. Have notified Expedia (who actually made the booking), Google maps, the parent company (Priceline), and my credit card company. I am also informing my very large organisation and asking them to blacklist this company.

I have enclosed the typical Google maps shot of price comparisons. I didn't know I was being cheated so I didn't make a photo of the actual price comparison for which I used to make my poor decision to use Get A Room for this booking.

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