CB Home Safety and Security Fluent Home Security Service on security system

Fluent Home Security review: Service on security system

Kelli May of US

Jul 03, 2023 12:28 am EDT

Verified customer

Featured review

My system hasn't been working properly for over a year! I've gone through the troubleshooting and 3 hour phone calls. I finally get a tech scheduled and they've CANCELED & RESCHEDULED twice! Not once have I received a confirmation call, text or email. I'm supposed to have service tomorrow 07.03.23 but have NOT received a confirmation. I'm really getting irritated, I spend almost $70/month for bad & faulty system & service. Please, whomever is in charge of end user service DO YOUR JOB!

Desired outcome: I'd like my system fixed (11 system failures).I'd like a refund of 50% ($400) of all bills in the past year, over $800 on a system I can't troubleshoot even AFTER a 3 hr phone call & 2 service tech cancellations.