FlightHub
Reviews and Complaints

I had an absolutely terrible experience with FlightHub, and I feel obligated to warn others about their lack of transparency and poor service.
The e-ticket they provided did not clearly mention any baggage allowance, which led to significant confusion and inconvenience during my trip. When I reached out for assistance, their customer service was dismissive, unhelpful, and continuously deflected responsibility. Despite the airline confirming that the agent (FlightHub) was responsible for this issue, FlightHub refused to address the matter properly.

Other travel agencies are able to provide clear and detailed information on their tickets — so why can't FlightHub? The lack of clarity feels intentional, leaving customers to deal with the consequences.
To make matters worse, the process of trying to resolve this issue was infuriating. Instead of taking accountability, they repeatedly apologized without offering any real solutions. This situation caused me financial loss, as my baggage was not accounted for, and their negligence left me stranded without proper support.
I strongly advise against using FlightHub for your travel bookings. They do not prioritize their customers, and their service is unreliable at best.

I am writing to express my frustration regarding the cancellation of my flight on March 5, 2025 with WestJet. Instead of my original Toronto to Saskatoon flight, I was rebooked to fly to Edmonton on March 6 at 7:00 PM, then to Saskatoon on March 7, arriving at 10:00 AM, causing a delay of over 24 hours. No accommodations or food were provided, and I had to stay in an airport and sleep for 3 hours only, since all nearby hotels were fully booked.

I also had to purchase a new ticket with Porter Airlines for over $500, and I spent over $60 on meals, which I hadn’t planned for. I am diabetic and have other health conditions, which made the situation even worse. I could not eat properly, charge my phone, or access necessary medication, leading my family to worry so much that they called the police to locate me.

I have already contacted FlightHub for a refund, but they only offered $9, which is unacceptable. I expect a full refund of my original flight, compensation for the new flight and food costs, and appropriate compensation for the distress this caused. I have also filed the official Refund Request Form from WestJet but I have not heard back from them (however, over the phone, they told me to speak with FlightHub directly).

I am aware of my passenger rights and am prepared to take further action if needed, if no refund is issued to me as soon as possible.

Had to cancel a booking with Flighthub. About an hour after booking, I used the tab labelled 'cancel this booking'.

I went through the whole process, and it said it was cancelled. Apparently, it was not cancelled. According to FlightHub, the 'cancel this booking' tab does not actually cancel the booking. You have to type in the booking number.

This is not posted anywhere on their site. They will not cancel the flight or issue a refund because they say it is past the 24-hour refund period.

This is a deceptive practice, and the Attorney General of Michigan has started a file on Flighthub. Contact them with your experiences (high fees, cancellation issues, hidden fees, etc.) Also report similar issues regarding FlightHub to the Travel Industry Council of Ontario.

I decided to take a trip almost halfway across the country in just under 4 weeks. I knew my cost for airfare would be higher than if I had made my plans earlier but Flighthub was able to get me a reasonable rate. More importantly, it allowed me to choose flights which maximized my vacation time, something I couldn't do on other sites. The site was easy to use and I also appreciated the opportunity to purchase inexpensive travel insurance. Thanks, Flighthub!

Flight prices were extremely favourable in comparison to other sites.
I liked the fact that there were many dates, times and options available to choose from and all at convenient locations.
Once the details were decided upon, booking the trip was quick and easy.
No hidden fees or surprises at checkout and in my opinion, one of the better sites out there.
Overall, a pleasant booking experience, very affordable pricing and I will be using flighthub again in the future.
Thank you!

Unfortunately we received the news that my sister had to undergo a gastric bypass. She had been reporting on the phone about how it would help her if some of her family was there during the operation. Overall it was a rather stressful week, and we needed a simple but effective booking for the last minute. We don't normally travel but had heard about FlightHub, and they were able to give us the rates you'd get at any given time, not just for special occasion. Overall, they made our lives much easier throughout.

I couldn't be any more excited that I'm going to Florida! Thanks for making it easy to book flight hub! I will be using you guys again.

You could consider an option near a final screen saying, " would you like to email your itinerary?" I think I've seen that before (elsewhere) and it is helpful. I needed to give our details to my friend, whom I booked her ticket for her as well. Obviously, I found a very easy way around this. I'm just giving quality improvement feedback because you seem to care-which is awesome!

I have purchased tickets from Dallas Texas to Odessa Ukraine 4 times in 16 months and have used Flight Hub on 3 of them and always found them to be the best deal. I go through Kayak.com to do my search and it always shows me the best deals from all the leading websites. The one time that I went through another agency was due to the timeframe I needed to navigate with, but their prices are always the best. I would recommend that you look at their prices first before you go elsewhere, you will be glad that you did.

I like the fact that FlightHub searches multiple flight schedules and consolidates them into a manageable summary. I even tells you if there's some urgency because it tells you how many tickets are left at that price. I booked a flight and to my disappointment it told me that price was no longer available. I guess I hesitated as I want to discuss with my wife, but I ran the query again and the old price was again offered to me, maybe because someone else hesitated? Anyway, was pleasantly surprised that it book me at the price original displayed. Thank you

If i could give this guy a massive tip I would. I use Flighthub often and never had problems until this week with a flight FijiAirways was sharing with A/C. The flight in January changed so often i needed to change the flightH Hitham literally was dealing with my situation for over 6 hours. He remained PATIENT, FRIENDLY, CALM, CONSISTENT and EFFECTIVE the entire time. He was excellent and I recommend him highly for anyone dealing with flight problems, or for other businesses who need a dedicated performing employee who goes above and beyond his duties.
Fiji Airways in the end was able to change my flight as the problem was with A/C.

Ok, I told [protected]@ FlightHub if my refund came in today like they promised... I'd leave 2 good reviews, if not- I'd leave 10 bad ones. ( the process took 11 days) So here we are. I am Very glad I bought the cancellation insurance. Hurricane Fiona & Ian sideswiped my travel plans. I am truly grateful to be safe & am sorry for what has happened to those affected by the storms. But, I needed my money back- American Airlines refunded my money in 48 hours- to flight hub. 5 phone calls later to very polite & helpful people. Sarah, Aram, Marcia(?) - & that Turkish sounding guy guy I got frustrated with... the problem was resolved. I definitely plan to use flight hub services again. Thank you

I am still waiting for them to resolve an issue. My sister had a booking for a trip in April of 2020. Due to COVID-19, she wants to change the destination from one place to another. Dealing with justfly.com and the carrier has been extremely difficult. I have spent hours trying to get a resolution, but all I have gotten is a runaround.

Doesnot respond to complaints or find any resolutions,... Keeping them ongoing,... Doesnot answer phone calls,...In relations to rebooking flights failed by an foreign government changing polices partly unannounced,... I seek further actions soon,... Meaning I never missed a flight until now. Had recent business with justfly (flighthub) before but now it changed for the worse.

I booked a flight to go to my country from Canada for new year vacation, however due to my father health condition I had to change my departure time two months earlier to go to my country sooner. I tried to call the provided phone call for customer services several times but it was a recorded voice message saying that due to number of calls they cannot connect me to agent sooner than 72 hours prior to my flight. and when I was choosing change bouton on my manage booking flight it was not giving me an option to change. so I had to cancel my flight and book another one for two months earlier departure and same return however I was charged 200$ from flight hub on top of the agency fees (200$ deduction) which I believe is not fair since the website was not giving me the change option and also I was not able to talk to an agent that day and it was just connecting me to voice recording. I wanted to email them but there is no email provided for this website.

I have fond memories of JustFly from years ago when they were great. I have been using their services since 2016 and used to enjoy exploring their flight rates. However, after my recent experience, I have decided to never use them again. I had booked a flight from Houston to DC and was shocked to find out that they had scheduled me for a return flight with an 11-hour layover. Unfortunately, I had to postpone the entire trip due to my mother needing surgery. When I contacted JustFly to make adjustments, they assisted me with the AA flight but directed me to Frontier to handle the return flight myself. Dealing with Frontier was a nightmare! I ended up paying a significant amount in adjustments and service fees, on top of the baggage and assigned seat fees. It was a complete joke! I understand that the airlines have had a difficult year, but as consumers, we have also faced challenges. This doesn't justify being taken advantage of when it comes to changes. If I had booked directly with the airlines, I wouldn't have encountered this issue. It was my mistake, but I will never book through JustFly again.

I don't know how I ended up on the Justfly website. I thought I was purchasing my flight ticket from another website, but it happened. I bought my ticket on June 20, 2021, for a flight to London on October 21, 2021. During that time, the other website changed the flight, and eventually, the airline canceled it. According to the information I received, I should be entitled to a full refund. My friends who booked directly through the other website received their refunds within two weeks. I have called the other website several times, but they keep telling me to deal directly with Justfly. They don't provide any information. I tried calling Justfly, but I waited on hold for over an hour and the call got disconnected. I couldn't connect with anyone to talk. I have also emailed them multiple times, but all I received were case numbers, with them saying that I need to wait to hear from the airline. I feel like I will never get my money back. This website should be taken down. Since this incident, I have read many negative comments about this company. Thank you for taking the time to read my complaint. I feel sorry for others. I could have used my money to help others or for personal needs. I feel robbed, violated, and simply ignored as if I'm not important.

I missed my flight due COVID-19 issues and when Io rebooked they charge me another 500 dollars when the booking for that day was 1200 dollars. The total amount I was charged is 1800, I need refund from them.

Completely ghosted when attempting to rebook from a cancellation due to covid. on hold 8 hours today waiting to talk to a customer service rep to 'reactivate' my credit. Very Frustrating, especially when I paid an additional $25 to get my flight credited. So, they not only have my full flight fee, but the additional $25 to rebook, and now I cant rebook. DONT give this company your business!

It took a few attempts, but the customer service team was really helpful in assisting me with obtaining a refund. I made a booking without being aware of the Hurricane season, and unfortunately, my bank account was hacked while I was stranded at the airport. Thankfully, I had purchased travel insurance and cancellation insurance. They promptly refunded the cost of my seat selection, but there was a slight issue with returning the ticket money immediately due to the fact that I had cancelled my original card. Nevertheless, I made a total of four phone calls over a period of 10 days. Despite being busy, the staff members were all kind and helpful. I am grateful for their assistance in getting my money back. Thank you to the customer service team.

I booked a direct flight in April 2020 from Philadelphia to Denver for Sept 25 through Flighthub and they put me with American Airlines. On Sept 25 I found out that my direct flight was cancelled because American Airlines stopped doing direct flights. I found this out after calling American Airlines theirselves. They stated they stopped doing this in August and that Flighthub should have notified me. I NEVER received a email from Flighthub because if I did I would have changed my flight. The day I went to fly out I looked up my iteneriary and Flighthub still sent me the original one I had from them. If I wouldn’t have called the airline itself we would have got on the wrong flight. I had to rebook my way home for another airline due to it being a direct flight. I would like to speak to someone to have them resolve this for me. I don’t think it’s right that I never got contacted about the change in my flight.

I spoke with an agent on 2025-06-17 to book a flight from Calgary to Quebec City on 2025-06-21.

FlightHub Booking Number: 277-466-641
WestJet Confirmation Number: YFSZFI

I enquired about the possibility to have a refund if I needed to cancel within the 24 cancellation window, and the agent informed me that I could do that but that there would be a 75$ cancellation fee. When I explained the reason why I might be required to cancel, she agreed to waive the 75$ fee. However, when I cancelled my booking a few hours later, a 75$ fee was taken on my credit card. Not only the cancellation hasn't been waived but it has also not been refunded yet.

In addition to that, I was only partially refunded. There is a $50.32 baggage fee that still hasn't been refunded to my credit card. The total amount charged to my credit card was $388.36, yet only $338.04 was refunded.

FlightHub owes me $125.32 and despite my numerous attempts, it is impossible to speak to a customer service agent and nobody will contact me. I have been expecting a callback for 7 days now.

- On May 26, 2025, I logged into my account on the FlightHub website (Hoang Tung Nguyen), booked a round-trip flight from Toronto (YYZ) to Ho Chi Minh City (SGN), departing on July 1, 2025, returning on December 16, 2025, both operated by United Airlines. Itinerary Toronto - Chicago (ORD) - Haneda - Ho Chi Minh City, Ho Chi Minh City - Narita - Los Angeles (LAX) - Toronto. Economy class ticket for 1 passenger + baggage insurance (~ CAD 12). The total cost of the ticket is CAD 1,663.12.

After entering personal information and my payment card information (I use a Visa card from ACB Vietnam Bank, I am the cardholder), I clicked "Confirm", after about 20 seconds, the FlightHub website showed a notification that the flight is no longer available (attached image), and at the same time the FlightHub website listed the remaining available flights to choose from.

There was no other notification or information, I did not receive a ticket or any confirmation. But at the same time, on the ACB app, there was a notification that I had been charged CAD 1,663.12. At the same time, I also received an email from ACB about this payment (attached email screenshot).

Because I thought that there were no more tickets for that flight, based on the remaining flights that the FlightHub website provided at that time, I booked a second ticket with the same itinerary, also with United Airlines, with the same price of CAD 1,663.12. After entering my personal information and payment card information (ACB Visa card), I clicked "Confirm", after about 20 seconds, the FlightHub website appeared again with a notification that the flight was no longer available. (Because the notification was the same as the previous time, I did not take a screenshot again.)

But on the ACB app, the deduction of 1,663.12 appeared twice, and my credit limit continued to decrease.

Then I called one of the hotline numbers provided by FlightHub, and a male employee replied that in that case, the refund would be made after 1-3 days. He only answered over the phone, without sending any confirmation about it.

Waiting until the afternoon of May 28, 2025, I called FlightHub again, and this time the employee informed me the refund would be processed within 3–5 business days. (He also just answered over the phone, without sending any confirmation of the refund or refund time.)

Because I thought the website was broken, I decided to book a ticket over the phone, and after the above hotline employee read the options, I chose a United Airlines flight for CAD 1,879.90 with the same itinerary as above, except that the return flight would transit in Chicago (ORD), not LAX, before arriving in Toronto.

After providing personal information and card information (still ACB Visa card) to the operator, and agreeing to book that ticket, after waiting for about 30 seconds, he said he could not book the ticket because "the ticket price has changed" (Asked twice, he answered the same.) But on the ACB app, I still saw a charge of CAD 1,879.90 appeared.
At the same time, I also received an email from ACB about this payment.

I attempted to book a ticket three times through FlightHub, and all three attempts were unsuccessful. I received no ticket or confirmation. In the first two attempts, I was notified that the flight was no longer available. During the third attempt via phone, the operator stated that the ticket price had changed. No evidence or confirmation was provided for this, and when I requested a call recording, my request was denied.

But all 3 times on the ACB app there was a notification of money being deducted. I complained about this to the operator, he answered in circles, denied responsibility and did not give me any guarantee that the money would be refunded or the refund time. He transferred the phone to someone else (because I asked to speak to someone with higher authority), but this third operator did not provide me with any confirmation.

I also attached a photo of my account on the FlightHub page, which currently has no tickets.

So the total amount of money deducted from me 3 times is:
1,663.12 + 1,663.12 + 1,879.90 = 5,206.14 (CAD)

This is a huge amount of money for our family. There were no flight tickets and no confirmation from FlightHub was provided. It is really disappointing. I hope this issue can be resolved promptly. Many people have shared negative experiences with FlightHub, and I sincerely hope this is not the case.

When will I get a refund for the 3 times I booked tickets above (without tickets)? Can FlightHub provide me with a confirmation so that I don't have to borrow money to pay the bank for the above amount?

I paid FlightHub for tickets from Guangzhou to Shanghai on Dec. 18 and then From Shanghai to Dallas and from Dallas to Toronto. When I was checking-in at China Southern Airline at Guangzhou airport on Dec 18, 2024, I was told my ticket was not well booked so that they couldn't let me board. I have showed them all the information I have regarding my ticket booking with FlightHub including the E-ticket number, but the final conclusion is my ticket was not well booked and I could not take this flight. I called FlightHub trying to solve this issue right away, but the FlightHub representative told me their ticket was correct, they could do nothing. The representative also told me to contact Japan Airline because the ticket was issued by Japan Airline. I called Japan Airline and I was asked to contact FlightHub and Japan Airline could do nothing. After hours of inefficient conversation, I still could not take this flight. Thus, I missed my flight from Guangzhou to Shanghai due to ticket issue and then also missed my connecting flight from Shanghai to Dallas and from Dallas to Toronto.

I have to buy a new ticket to complete my travel from Guangzhou to Toronto which costs me CNY 7520. The case number of FlightHub is #4834599. My FlightHub booking confirmation number is [protected]. E-ticket number is 131-[protected]-54.

I have paid FlightHub for this ticket, now because of the ticket issue, I missed my flights. FlightHub should take the responsibility and compensate my loss.

I received an email November 28, 2024 late afternoon, that a leg of my return flight had been cancelled. I was on a chat, and on the phone around 4 hours in total that day trying to get help sorting this out. I asked for them to find me another flight, and they proceeded to tell me that there were none whatsoever, and there was nothing they could do. They told me they had over 50 other in their queue that were in the same situation. After a few hours of this, I asked them if they couldn't provide me a new flight to refund me or credit me. My trip was 3 weeks away. I then found a flight elsewhere.

On December 2, 2024 after I had already told them to cancel my flight the week before someone called to tell me they had new flight information for me. This after I was told the week before they were not able to help me.

This is terrible customer service, and I would like my money refunded or a credit, as I gave FlightHub the opportunity to get me a new flight the week before and they were unable to find me one. The request for cancellation was in their system in November. and here they are calling me in December to say I am now booked elsewhere. I will not be using this ticket and they can resell it, and give me a credit or refund, as it was their fault they could not offer me an alternative flight when I asked.

I have a pending refund, but it has been over 24 hours and still no update and I still have not received my money back.
When I was booking a ticket on flighthub, on the last page they deducted the grand total on my debit card, with a message that the flight I was booking was no longer available, and they promised a refund. But, It has been over 24 hours with no update or refund from flighthub, I have tried contacting their customer support and yet there was still no response.

On the 27/07 Flighthub took authorized $150 for admin fees, and Qatar airways took an authorized $414 for flight change. These were authorised payments as I changed my flights - booking reference [protected].

The concern is that Flight hub then attempted to take 6 more unauthorized payments of £ 322.25, which would total nearly GBP 2000. Luckily I do not have these funds so this declined. I felt this was uneasy at the time as why is this company trying to take so much money from my account with no reasoning. The gentleman I was speaking to (Khaled - via whatsapp) assured me this was an error.

Today (01/08) I have been charged $412 from Qatar Airways with no reason. I have contacted them who have advised me to contact yourselves as they have not recieved any additional payment.

This is outrageous as I do not have any more money and this has taken me into an unarranged overdraft which I am going to be charged for. I do not understand why A) flight hub tried to take 6x the money out my account and failed, and B) I have been charged $412 dollars today. These are both unauthorized. This was all the money that I have left for the next month and it has been taken, I am also now in my overdraft which I am going to be charged for. This is so upsetting and I am extremley stressed.

Has my information been leaked? Please raise this as a major issue and I will be seeking immediate refund.

They charged me $225 to change information on my flight and when we went to check in they never change anything. At all. Jetblue customers serviced had to help. Then after my flight back they called to tell me they needed another $225 for the return flight but I was already home so i hung up on them. The airline were the ones to help change the flight information on my departing and returning flights at no extra cost. These people would not return my $225. The photo I attatched was the screen of us checking in and if you notice the birthday was never changed

FlightHub Booking Confirmation Number: 251-924-761

April 3rd 6.18pm PDT booked a flight with China airlines refundable within 24 hours

April 4th 810am tickets still not issued and pending. Called but took 1 hour hung up. Chatted with agent told $75 x5 per ticket to cancel that the tickets are ok

Continued to call and chat and explain that because of loyalty and spending 15k with no issues and very happy with them in the past we used them again instead of China airlines directly. Told nothing can be done I have to pay $375.

While talking and chatting received a email

Unfortunately, we couldn't fulfill your booking request

We regret to inform you that an unexpected airline change has led to your booking being cancelled. Occasionally, airlines make unforeseen changes to their flight schedules that result in confirmed bookings being incomplete or unfulfilled. While we were unable to fulfill this particular booking request, searching for a new flight is a few clicks away!

Logged into account and it said

Unfortunately, we were unable to secure your tickets and had to cancel your booking as we were unable to receive payment within the airline’s booking time limit. We apologize for the inconvenience and invite you to make a new reservation here.

So now I log into my credit card and sure enough there is a charge for $375 charged for a service that was never delivered tickets were never issues and we cancelled way before the 24 hours. Please refund this the bank advised me to contact you first and I tried for the love of God I tried and wasted so much time. Your agents all need to be fired they lack any critical thinking skills or empathy, kindness all Robots and for what because I was loyal to you? Spent almost 15k with you in the last year. I have to go to the Philippines 3 times a year your going to poop on my loyalty and future business for a fraudulent $375 charge.

Life isn't all about money let's take a step back and respect the people the customers that make you money.

Thank you

I booked round-trip airfares from Toronto to China on Flighthub (Booking Reference:4GMM6R-Depart on 12:55, Wed 23 Aug,2023 from Toronto and Depart on 9:30, wed 22, Nov from China back to Toronto) and my all seats have been confirmed while I got confirmed email on 19th, August,2023. On 22th, Nov.2023, I did not receive any flight cancellation notification until I arrived in airport and can not find my flight information. I was expecting receiving email before the day I took off. But I did not, I took a taxi according to the original itinerary at two o'clock in the morning with a three-year-old child and four suitcases from Weihai to Qingdao International Airport. Because of the coastal area, the night fog is very heavy, when I arrived at the airport at about six o'clock but can not find my flight information, after inquiry, I was told that the airport did not have this flight NH928, this flight stopped flying a month ago! My husband in Canada immediately contacted Flighthub and they gave us a new itinerary, which I found to be not reasonable at all. Because I was transferring from Japan and the intermediate transfer was at two different airports and there was only an hour and a half transfer time. Then we contacted Flighthub again. Flighthub ended up changing our itinerary to two intermediate transfers, a total of 23 hours and 22 minutes (Ticket NO: [protected]). My kids and I waited at the airport for another seven hours before taking off, and then made two transfers, including in Vancouver to take out all our four suitcases. The whole process was extremely difficult and exhausted. By the way, the Liuting airport in Qindao was written on flighthub ticket information was totally ridiculous. Liuting airport has been closed two years ago! it should be updated to Qindao Jiaodong International Airport! what's ev en more infuriating is that I keep contacting with Flighthub customer service on the phone since I came back to Canada. It can not be connected and I was told that will be someone called back to me every time. However, I have been waited for two weeks and I still did not receive one call from them! I am so infuriated and got disappointed by Flighthub!

Worst travel agency ever. I booked my flight, paid for my desired seat then a few days later I was told that the seat was no longer available. I checked with Air Canada the seat was still available for $75 but Flight hub showed me the price of $32 + $25 for the seat assignment fee at the time of booking since the price went up which will cost them an extra $18 they chose to cancel my seat request and refund me $25 and lied to me by saying the seat is not available. My point is, if Flight Hub displayed a seat for a certain amount and agreed upon then it's Flight Hub's responsibility to cover the difference for misleading a customer. Then an agent confirmed that the seat price was costing them more than what they agreed upon and then later denied that they said that. I have screenshots of the chat

Apart from that, they charge an extra $200 for any changes on top of an airline penalty fee of $150. Again, If the airline charges a few dollars flight hub charges 4times more in the name of "saving your time".

Scammed by Dishonest employee Oscar Llobet ext 110 of montreal, Quebec.



To flight hub management. I have a serious complaint against your employee by the name of Oscar Llobet ext 110 from your montreal Quebec office. Oscar purposely charged me a higher price flight ticket by $400 more than the website. I called to get help and I told him I wanted the lowest price possible as per your website flighthub. One way from Shanghai to Toronto for the amount $1341 leaving Aug 4. If you look on the website the lowest price is still there. He lied and said he could not give me this price and that all the tickets were sold out and prices were going up and he charged my a price for 2 tickets higher than the website by $400. But as of today a week later the lowest price and tickets are still there. Oscar Llobet ext 110 tricked me and said if I did not book now the ticket price would go higher and made up an excuse and booked me on a flight without my approval for $400 dollars more than the price on the website. Yet the lowest price is still there days later even today. Can you please fire Oscar Llobet ext 110 now. I would like a full refund without penalty or and charges for this flight as I did not approve this flight. Oscar Llobet coerced me and used scare tactics to get me to pay the higher priced ticket. Who can I talk to? Why would Oscsr lie and book me on a flight that cost $400 more than on the website? And that I did not approve. Is this how you train your employees? As you can in my attachement the price is still 1335. Yet he still charged me 1484 for both tickets. Oscar Llobet ext 110 is a liar and is very dishonest. Can you please help me?

I hadn't been feeling well and received pain pills from my doctor which were handling the pain well. Then discovered it was Rheumatoid Arthritis but I felt

well enough to travel so we booked a trip to Calgary. 48 hours prior to travel, my pain went through the roof. I wasn't able to even pick up a book. I cried myself to sleep the pain was so bad. We cancelled on the Friday for the Saturday flight. They have still not reimbursed us our $969.47. Cancellation Protection was $111.53. Not ethical business practices.

To chime into with all the thousands of flight hub. ca complaints they obviously care nothing about. So we book two tickets to Guatemala and because we booked so far in advance we take out flight cancelation insurance in case. When you pay for cancelation insurance what do you think you are paying $100 each ticket for? I assumed like everyone else it was so if I needed to cancel my flight all I had to do was call within reasonable notice. Two months before the flight I call and tell them we have to cancel because my wife cant go and they say sorry about your luck. I tell them we paid two hundred dollars for cancelation insurance and they say you need a document from your Dr attesting to your inability to crawl to the airport or a death certificate saying your mother died the day of the booking or if you had a flight booked to Gaza you might need proof that your hotel had been bombed or destroyed by rockets you may (or may not) qualify to get your cancelation refund you paid for but thats up to them to decide. On further investigation that wouldn’t qualify. P.S. We could have got real flight cancelation insurance and health insurance $20 bucks cheaper each from CAA then the fake insurance Flight Hub sells. I unfortunately found out after the fact.

So if you buy flight cancelation insurance not only is not worth the paper its written on and your out the money your plane ticket money is down the toilet so we are out 1800 bucks to the crooks.

Booking [protected] for 2 persons, this concerns flight from montreal to zurich on August 29, 2023.

flight N 87.

Tickets # [protected] and [protected]

Carrier Swiss Air

When I booked my tickets I also paid for 2 bulk extra leg space as I am disabled and 6.4" tall. I was given Seats numbers 29A and 29B. A few days before departure I get an email that the seat 29B was changed to 29G. This meant that my wife would be seated far from me. This would cause me a problem as she usually assists me when getting up as it is difficult for me to do on my own. I called the airplane carrier Swiss Air and explained I needed 2 seats close together. The agent then gave me seat numbers 30K and 30J, she assured me these seats were with extra leg room as the seats I had paid for. However upon entering the aircraft I noticed that the new seats assigned to us were regular seats. I could not get into the seat as my knees were past touching the back of seat in front of me. I called the stewardess and she agreed it would not be possible for me to travel in that condition. After waiting standing up which was hard for me to do and all passengers were seated she managed to get one person to exchange his seat. However my wife would have to be seated in 30K and far from me.

I booked a flight on FlightHub on Sep 28, 2023 at 10:51am. 3hrs later the e-ticket has not arrived and ticket status was still "In Progress...". When speaking with customer service for flighthub I was informed I have not paid the taxes for the flight and needed to pay additional $289 in taxes. I asked to speak to a supervisor, because this sounded like a scam to me. When asked to refund the ticket I was told they can only refund 75% of the ticket. I would lose $500. After speaking to supervisor lady, she informed me that they will make an exception and I can proceed with the flight as is, ticket will be sent within few hours to 24hrs. Mind you the flight is in 30hrs from this conversation. I informed the supervisor that no she is not doing me any exceptions/favors, I have looked at the ticket and it clearly states "taxes included". I am convinced these people are scamming customers by making them pay additional funds and calling them taxes. The supervisor told me that I did not check mark a spot where it says to add the taxes. I asked her how can I buy a ticket without paying taxes. She stated some people do not have money to pay everything online and pay the rest over the phone by calling them as I am doing right now. Total bs/ nonsense and scam. Eventually she could not answer my questions and hung up on me. When I called back and asked for supervisors name I was told her name was Alena, which I am sure is not the name she gave me at the beginning of the call.

Terrible company to book with. Customer service personal should be prosecuted for fraud.

I am certain the e-ticket is not gonna arrive in time.. we will see.

I don't fly and neither had my mother so I was online actually went through you guys. Booked the flight for Link's air booking reference jyj hlx September 21st flight number 19-510 for Miss Sue Ellen jancik. When I booked the flight for my mom you did not ask about carry on I had no place to mark that. I also had no place to request assistance since my mother has hard of hearing and had knee surgery and is unable to walk the best. Links was $99.01 you guys charged me $126.97 . I would appreciate being refunded for your service without we're not adequate. When I got to the airport I had to pay another $100 on top for her carry-on. Very very unhappy customer

I set up a FlightHub account to book a trip on 18 August 2023 with my email address as my username.

Since then, I have been unable to log in to my account because I forgot my password. All attempts to reset my password have been unsuccessful because the reset password emails from FlightHub never arrived in the inbox of, despite many attempts on several days.

I chatted with one of FlightHub's representatives and discovered that someone else's email address had been assigned to my account and all messages meant for me were being sent to that email address, thus compromising my account and rendering me unable to manage my account.

I have been unable to get through to their IT department to reset my account.

My complaint was based on flight hub booking [protected]. This was flights befween Penticton and Whitehorse return. In contact with Flight Hub somewhere between Aug 21 and Aug 23 I was given a Claim Nunber but lost the numbert I had writen on a piece of paper as I completed my trip. Flight Hub should have this number. I was promised that they would email me a form to complete my claim. I never received an email. Providing the email would allow me to provide detail of the claim and allow me to provide the detail of the claim and resolve my concern. I have been un unable to contact Flight Hub in any form from phone to email to chat bot to address the problem. Part of the difficulty appears to be that the flight booking [protected] is now complete and no longer reconcognized by Flight Hub in my attempts to contact them. If the Claim Numver is now also not recongnized by Flight Hub the only solution is for a Flight Hub agent to phone me a [protected] (Penticton, BC) as they did during my first discussions with Flight Hub that was initiated before the flinal leg of my flight.

State of emergency due to wildfires declared for the destination of my flight, Kelowna BC.Booking flying from YYC to Kelowna August 20 to return August 26. Flight confirmation number [protected]. Airlines willing to refund my flight, but since Flighthub booked it, they can't refund my credit card which was not used. Flight hub refused to refund my flights although I have contacted them several times in connection with this issue.

I recently purchased tickets from Barcelona to San Francisco for the Vueling flight through your website. At the time of purchase, the seats were not assigned. I followed the link on your website to the Vueling website, as instructed, to assign seats; however, Vueling could not find my booking.

I went back to your website and spent almost an hour waiting for customer service, then another hour chatting with them, but they did not help. They told me they would get back to me within 48 hours, but nobody contacted me. A few weeks later, I had another chat with customer service, and again, they could not help and promised to contact me back within 48 hours. I never received any contact back.

I eventually figured it out myself, and now I know that the information on your website is completely wrong. It sends you to the wrong place. This caused me horrible frustration and anxiety.