Express Floors review: Flooring order

I had read about how good express floors was. I had ordered flooring but had to cancel due to my mother having health issues and I am recently widowed.
I feel like they didn't even hear a word I said... I sent 2 cancel notices out to las vegas and arizona.
I got a call this morning saying they were coming to install.
Now, what kind of business doesn't listen to their customers?
I feel like they just took full advantage of me. I also have record of disputing this with my bank on the following day.