Currys
reviews and complaints

We visited the store at Corby yesterday to buy a television. The salesman was with another customer and told us that he would be with us in 5 minutes so we waited. After he had finished with the customer he then went to stack some shelves. He then realized that he had left us waiting and said he would be 1 minute and went out the back of the store. When he came back after 4 minutes he went to the front of the store and we started to walk out and he came over to us. I told him that we are not going to bother now. We went to customer service desk to complain but they didn't seem bothered. We were going to buy an LG tv costing £1299.00, but I now think I will give my custom to John Lewis.

Look Forward to hearing from you. Colin Dennison

I purchased a Grundig Dishwasher GNFP345000W on 5th May 2023. Order no [protected] from the Currys store, Unit A Eastern Avenue West Romford RM7 7EX. When delivered on 9th May 2023 there was a large dent in the side. The delivery driver phoned the appropriate dept and also sent a photo. An offer of 20% discount was made which was accepted by me. After several visits to the store, phone calls and still unacknowledged letters to the Customer Services Manager and CEO at 1 Portal Way North Acton London W3 6RS the payment has still not been received by me. It has wasted so much of my time and also petrol going to the store to try to get the matter resolved . I was never able to get a definite answer from anyone I spoke with. No one seemed to know where the matter was being dealt with. Living in the hope that someone, somewhere can finally resolve this matter

Thank you

Roger Cox

I purchased a Microsoft Surface Tablet in 2014 and took out a warranty with the product. I maintained payments throughout the period (nearly 10 years), I also purchased an additional keyboard and enjoyed using the product up until it stopped functioning normally. I took it to be fixed and was informed that it could not be fixed and would be replaced under the warranty , I was instead offered an e-gift card valued £259.00.

I have become accustomed and familiar with using my Surface Table and would prefer to have my Surface Tablet replaced.

I would be grateful, if you would consider the circumstances as described above and arrange for my Tablet to be replaced.

I await your decision so that I can consider my options.

Regards

Steve Codrington ( [protected]@gmail.com )

REFERENCE: Currys receipt [protected]/06/22- Hoover H3W 49TE (paid mastercard) Torquay Branch

At the point of purchase I paid £279.00.

The machine makes a loud noise when spinning and the machine vibrates. We had local repair people visit yesterday (22/08/23) and they said the concrete base was broken (dust underneath machine) and the cost of repair would exceed the cost of a new machine. They said this should never happen with a 14 month old washer. .

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be replaced.

Today 18th August at 13.15 I visited the King's Lynn Hardwick Store to purchase a Lenovo idealpad 1 15.6" Laptop 549 which was showing on the website as available in this store. Having Travelled 30 miles to get there I asked a sales assistant if he would get me one from the store. He went onto his hand device which said Nil stock, albeit when he checked the website it did say one was available in store at Kings Lynn. So I said having wasted 60 miles of a round trip in fuel and 1 1/2 hours travelling I felt somewhat annoyed at the dysfunctional website and asked to speak to the Manager who happened to be standing at the next till. His reply was "what do you want me to do about it" then he said " hang on mate I'll just nip out the back and change the website would that make you happy " in a very glib and sarcastic manner.

I asked him his name which he didn't want to give. In the end he said his name was JB. I asked him what the JB stood for he reluctantly said it was his first name I then asked for his Surname which he mumbled Either Ashton or Aston and wouldn't repeat it again.

His customer service leaves a lot to be desired and perhaps retraining in customer Care.

I would like an apology from this store manager. And the knowledge of where this device is available from

Regards

K Blake

My appliance was delivered to me on 9th July. The appliance is standard, integrated fridge freezer. I paid for installation and to have my old appliance removed. However, when it came to putting on the doors to the outside of the fridge freezer, they did not fit due to bigger hinges being on the front of the Sharp FF. The Currys man said he would leave the appliance with us and that he would order replacement hinges and come back and put them on and fit the original doors. This did not happen. I called the Customer Services which I add is in South Africa and finally after being transferred from department to department, I finally managed to speak to a customer assistant who said she would contact the Currys team in the UK and explain the issue. She then advised me that someone would come to my house on Saturday 12th August with the new hinges. This is did happen but when the man arrived he had no knowledge of why he was asked to come and did not know anything about the hinges. He called his office and was told that a manager (Michael) would call me but to date I am still waiting to hear from them. Therefore, I have been left with an appliance that my door do not fit with no customer service help at all. I would like to make a formal complaint against CUrrys and ask would like to speak to a senior persion who can help me.

Purchased candy dishwasher 16/6/2023

Damaged when delivered accepted delivery was told would get 15% refund did not recieve called on 3/7/23again 14/7/23 again on 19/7/23 given case no [protected] promised payment in 24/48 hours still not paid called again 3/8/23 needed my phone number and best time to call me .did not call still waiting for refund contact me or going to ombudsman mr mark ellard 48 cobham drive Weymouth Dorset Dt40st [protected] [protected]@sky.com

Scroll down to original issue then see this

31 Jul 23 update:

Thumbs up for the Currys Social Contacts team who I have been playing email ping pong to get currys promotions team to cough up the voucher. They started by saying I did not qualify. So sent them their own order email with purchase date of 19/06. They said promotion ended before unless we could provide screenshot which we did. (Shameful to call customer a liar!). Few more days and 6 emails later today I was told back what I told them. Currys wrote

“….. The promotions team have come back to us. They said The LG gift card promo ended on 20th June.”………

DUH…..I told you that and you had the audacity to ask for proof! Yet you are not paying any attention to the fact that o bought the TV on 19/06/23!

Who is running the Promotions Team. How much of my time have you wasted?

So I may now bin the voucher but I want my voucher!

🙈🙈🙈

————

Date of experience: 19 June 2023

I bought a TV worth more than £1700 on Monday 19/6/23 which qualified for a £100 voucher to be emailed after the purchase. The scheme was ending on Tuesday 20/07/23. It’s been 3 days, the scheme has now ended, and despite calling and speaking to currys twice, I get promised for the voucher after 30 days of purchase but received no such email.

So who do I need to reach out to in Currys for them to honour their promises and why this customer treatment?

Currys is not paying my refund back, its more then 1 month now after they emailed me rma invoice. I been to Hayes branch several times and emailed several times. No reply from them. Once I visited branch every week new customer service staff makes lame commitments and no refund... Next week same story start. Carry on from more then 1 month. I am bussy with my job, soon take this cheap brand to court.

Last month my phone broke, due to a faulty hardware system. As it was a fault of their own and one that had not been due to anything I had done, and the phone was fairly new, it was under my consumer rights to have the phone replaced. Took about 3 weeks for me to actually get a phone back (they said they replaced it because the old one couldn't be fixed). Then 2 weeks later the, supposedly new, phone has broken again! Literally just wont turn on. And now they're claiming that the out of warranty replacements are only covered for one replacement. So essentially they've given me a [censored]ty replacement so that they can then make me pay for the second one a few weeks later. [censored]ing shambolic and the service team have been so unhelpful and rude.

Order number [protected], what a horrendous experience with Currys... It was delivered not in the time slot I paid extra for - the van had broken down. My employer has now deducted a full days wages rather than the half day so I'm holding currys responsible & want reimbursed.

Secondly after 4 phone calls from a mobile abroad the oven was due to be delivered on the 15th, no emails, no phone calls no updates. Where is my Oven? The communication is awful you cannot speak to anyone when you call after spending some 2 hours trying to speak to someone...

I really am disgusted with the service.

New machine. Door hinges will not fit- bolts too large for bracket. Online Repairs provided new bolts and bracket but they are also too big. Advised that I visit store to get engineer . Consequence of trying to fit bracket, one plate dislodged. I demonstrated on showroom model that the plates were the wrong thread- ie the machine was faulty, not the bolts. They have contacted me to say that the case is not under warranty, only the mechanism. This is ridiculous,, the item is faulty.I have also contacted your main centre , who referred me to the local Clacton store where I made the purchase.

I maintain that the fixture is faulty and your company, as the seller, should correct the fault.

I now have an unintegrated machine which needs correction.

Could you please respond.

I telephoned and was lucky to get through after about 15 minutes.

I wanted to return a samsungs24r35which I collected from wrexham on5th july 2023) (ordered on line) which did not appear to go down well.

I was given a return note which I attached to the box.

I went to wrexham and at 4.30pm was informed there was no one to accept

The return (which I find hard to believe)

All those employees and no one could accept the return. (my rating -10)

I was informed to bring it back tommorow and when I asked what time would

Someone be able to accept it... There will be someone

less than 3months old washing machine has got a broken interior drum, an engineer came out this morning and told me it would require a new drum which would be approx 2 weeks for the part and could take up to 2hours to repair, i went into store and they would not help as i needed an upload number from Beko, they would not give me one as it can be repaired, under the consumer act of 2015 my rights have been breached and the item you sold is faulty, i would therefore ask you for a replacement as soon as possible todays date is 6/7/2023

I purchased a re-loadable gift card in roughly Dec 2020, I did not realize it had an expiry date until I went to a store to purchase an item on 29 May 2023 and was advised there was nothing on it but it could be re-instated if I called Customer Service (CS), that they could not do anything in store. I called CS on 29 May and after roughly 30 mins on the phone was told it had been resolved and I should get an email or text. Nothing received.

I called again on 2 June 2023 and explained about the gift card and there should be £152.52 on the card, I was given a ref no CC [protected], it was referred by the operative to IT and I would receive an email or text, nothing received.

I called again on 8 June, 12 June, 16 June and 20 June and each time it has taken ages to get through the menu to be told it is with IT and I should get a response! I have not received any response or direction now in spite of making six calls. I tried the on-line chat to be given mis-information about going into store.

purchased dish washer on 24/05/2023 and had it installed by currys own team on the 26/05/2023. unit ended up being faulty on 16/06/2023, as soon as you turn it on it trips the main house fuse.Tried online and various phone calls to arrange either repair or new exchange, because the unit is less than 30 days old. Spent hours on both and have been passed from one department to another but have not got anywhere.

The incident occurred 13.6.2023 at Currys store, Ings Road, Wakefield. Store number 2245. Assistant, 54 Anam. Till 12

I went to buy a smart watch and a pair of ear buds. My friend accompanied me so was witness to the service and advice I received. Purchase of watch successful. Assistant very helpful.

I asked for assistance choosing ear buds. Was concerned that as I could not try them, they may not be comfortable after purchase. After much deliberation, I still could not decide so Anam said she could sell me a returns policy for £18.99. At first I declined offer but then she said she would reduce it to £10 and that would mean that I could try the product and return, NO QUESTIONS ASKED, if I didn't like the product. I was delighted and asked her at least 4 times if I could actually wear them and return for a different pair and she said yes. My friend also confirmed same. She kept reiterating, you can wear them, sleep in them and if for any reason you do not like them you simply return and I can guarantee you there is no problem. I told her I was delighted and that service was well worth £10 and thanked her very much.

I tried them that night, they were not comfortable. I returned to the store the next day, Anam was not in store. I spoke to a lady at the customer service desk who said, sorry, you've opened them so cannot return. I told her the above. She still said no. I asked for manager, told him the same. He said I could not return them. You can imagine my shock after the conversations with Anam. The store would not discuss any further and simply kept repeating the same thing despite understanding the situation. I would therefore like you to investigate this as clearly the staff are not trained properly (or lied?) and therefore the store should honour what the staff member told me. I would like a full refund or to swap the ear buds for a different kind which will no doubt cost me more but I'm happy to pay difference. The manager said the policy is not to return due to having worn the ear buds. I wish to reiterate your staff member told me explicitly this would be covered with the additional policy I took out. This was clearly wrong on her part. I look forward to hearing from you. If you need further information please do not hesitate to contact me. Phone [protected] sandra. [protected]@gmail.com

Sandra Kinkead

I purchased a fridge freezer from Currys - telesales on 05.11.2023 £1046.98

It came with a 3 year warrenty and would be extended by Grundig to 5 years if registered in time which I done.

I have had issues with the fridge freezer since purchasing it and Grundig have been out to repair the fridge part.

The freezer now freezes up and it should be a frost free freezer and it is so iced I cannot shut the door.

Grundig have given me an uplift number to get it replaced by Currys. Currys are saying they cannot find my purchase - I have proof of purchase via my bank transaction and was not giving a email recipet.

I have called Currys more than 5 times and no one wants to help. I am either cut off or sent to another department to start the query all over again.

Grundig have told me that it must be replaced by Currys and I do have 5 years warrenty and they have to honour that

Uplift number - [protected]

Case ref - cc4713346

I have had enough of the lack of customer service and getting no where

2 meadow green earlsford road

Mellis

ip23 8dy

[protected]

Spoke to over 7 different people on my phone bill I will add, they mostly pinged me to another person without telling me. Frank kept me holding, asked if he could have permission to put on my file vulnerable. I thought great, then he transferred me to another lady, she knew nothings and could not see on screen, then transferred to Precious, absolutely brilliant filled in form for collection and to choose another product so could be delivered and gave separate phone number of [protected]. I called next day to state product and was told no collection arranged?

Then Zipo arranged collection for 8th June between 8-5 and then IIiano dpd could not take as nit boxed and on step. Not allowed in house. No replacement sent with collection. I have just learnt to walk again, told Frank the truth as cannot hold a cup at times let alone this machine.

The oven is intermittent. Okay if first half hour as chicken is still white after 30 minutes, can tell not worked. If oven decides to work for first half hour, turn meat and second half hour doesn't cook so open to salmonella. Microwave does few minutes then turns off. Oven does not show not working when it decides not to cook. Please help