Menu
Yankee Candle
Yankee Candle Customer Service Phone, Email, Contacts

Yankee Candle
reviews & complaints

www.yankeecandle.com
www.yankeecandle.com

Learn how the rating is calculated

1.8 114 Reviews

Yankee Candle Complaints Summary

24 Resolved
90 Unresolved
Our verdict: When using services from Yankee Candle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Yankee Candle has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Yankee Candle. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Yankee Candle reviews & complaints 114

Sort by:

Newest Yankee Candle reviews & complaints

ComplaintsBoard
E
9:27 am EDT

Yankee Candle the quality was bad and these candles were too expensive

I bought couple of candles from the company www.yankeecandle.com. The seller told me that they were durable, but after two days of using it, the candle was “destroyed”. I was really disappointed, because the prices on the website were really high. The seller of course tried to excuse and offered some discount for the further orders, but I decided that I would never again buy their candles.

Read full review of Yankee Candle
Hide full review
ComplaintsBoard
D
11:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle slivers from a bench

My husband 7 I visited yankee candle on december 27 2014. Approximately around 10 am. We have always come to this facility since we got together in 2005. We were walking through the beautiful village taking in a the beautiful site's. We came upon a bench in front of the room with all the irish ornaments. There was a bench there so we sat to take a photo. Right away I knew there was something wrong. The bench was old and who knows the last time anyone did a walk through to make sure things are safe. I had silvers in both of the back's of my thighs. I took many hours to remove all of them. I reported it. The concern for me? Oh thanks for letting us know. What about me? Isn't there anything that you could offer a customer for the plain fact that it never should have happened in the first place. I thought of getting a hold of my lawyer. I figured i'd give them a chance to make it right! I guess we will see! Painful experience

Read full review of Yankee Candle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
3:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle candle exploded while burning

My candle was burning away loverly, iv always been a big fan of the candles but this one started smoking then I looked and heard like a cracking noise then the glass started to crack, I was horrified, I aventualy put flame out all the sticker had melted all cracked a right mess, very scary just glad I was in the room at time, I want something done about it or hear from you elsey nxt step is news pappers and tv show watch dog, thank you, I will wait for a reply .I do have photos but cant put them on this site for some reason.

Read full review of Yankee Candle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yankee Candle clearance area

Today as i was walking by yankee candle in the mall, there was a display table in the front of the store with several candles on it and large red and white signs saying 75% off. There was even a large sign breaking down the price from original price and the new 75% off price, there was also a 50% off sign but no such direction as to what was % off. So i picked up a candle that would have come to the pricing guide of $4. 50 with the 75% off. When i got to the counter and the girl rang it up she told me that would be $14 and change. I said what? She said the candle was 50% off not 75%. I said to her then why was it on the table with 75% off and no verification as to what was 50 or 75% off. At this point i told her i didn't want it, she said well i already rang it in, now i have to call the other girl over to refund your money. . . Needless to say 15 minutes later i was able to leave. After giving my name, address, phone #, postal code, city, and signature which she said was store policy? Very disappointed in to me was false advertising. . . Never again will i shop in this store at this location, i didn't even get an apology or anything and both girls were snide and rude!

Read full review of Yankee Candle and 3 comments
Hide full review
3 comments
Add a comment
R
R
Rebecca Ross
Oregon City, US
Mar 21, 2011 2:47 am EDT

Oringial website was set but never received any suport. Paid for upgrades that I never received.

A
A
AMcQueen
Hamilton, CA
May 15, 2014 6:42 am EDT

Ya dude, I work retail and people screw up on the signs all the time. I will have a sign that says Polo shirts buy 2 for $40 regular price 29.00 and they will either come up with Polos that are $50 or pants, shorts, anything else. In my experience, the consumer is usually wrong. I am highly sceptical here. Next time ask before you buy and save every ones time,

P
P
PSA@alcco
Rocky Face, US
Jul 08, 2013 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My question is why pay for it prior to realizing it was not 75%?

ComplaintsBoard
D
8:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle no refills

Son gifted me Yankee Candle Lavender and Vanilla Reed Air Diffuser at $24.99. I liked it so much I purchased one each for my mother and sister. Can't get refills of same scent from Yankee Candle. Was told to wait until after the holidays. Called again and was told to wait for Spring products. They still don't offer the refills. $75 plus down the toilet. Evidently they are not smart enough to back up their product line. I will never buy Yankee Candle and I am spreading the word! Looking at the other complaints this company has
gone downhill. What a joke and to think the owner did an episode on "Undercover Boss". What a farce.

Read full review of Yankee Candle and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Secret's Out Now
Havelock, US
Feb 23, 2013 9:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I dealt directly with Yankee Candle before; Make them give you a substitution if you would accept another scent. They did that for me; they can do it for you. Even if you never do business with them again, don't give up. I had a candle that would not burn after awhile. I didn't get the same scent again, but I got another candle of a scent similar that I could accept. Write them an old-fashioned letter; maybe you'll reach someone who will make it right. Good luck!

ComplaintsBoard
A
9:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - yankee large jar

I purchased a large jar candle "Gold Dust" it burnt well until the last final quarter of the jar I went to move the jar and one of the wicks had burnt the side of the jar which had a gold imprinted design, when my fingers touched the outside of the jar the gold of the design came of and stuck to my middle finger causing it to burn, given that Icould not get...

View 0 more photos
Read full review of Yankee Candle and 4 comments
ComplaintsBoard
J
5:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - black soot all over front room

I purchased a Holly Berry Yankee Candle for the Christmas and noticed after a few days black soot on the ceiling and walls after using, the wall had to be washed down and the room repainted, will never used one again! for an expensive candle this is appalling.

Read full review of Yankee Candle and 16 comments
ComplaintsBoard
M
1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yankee Candle black smoke

I have been buying Yankee Candle products for nearly 10 years. I have noticed their product quality had degraded in the past few years - while I still gave them the benefit and a chance. I can no longer turn a blind eye. As a concerned, informed, educated and health and environmentally conscious consumer I ask that they save themselves from themselves by making a safer product. These days soy candles are another option safety wise. For the sake of our health we cannot allow this company to introduce the health risks they have so greedily and neglectfully allowed. It is unacceptable for the product to burn black, leaving black smoke rings around the glass car, on my walls and ceiling, and more seriously I cleaned out my ears to find the black smoke/soot found on the jar after use in my ears. I burned a candle for a few hours, the following day I cleaned out my ears with a QTip finding a black residue in my ear. I cannot allow this product to introduce carcinogen and CO2 into my home. The candles are nice, they have a nice smell, however they are visibly and clearly unsafe for burning. Until this company puts together a team of people to make a safer product my money will not be found in their hands. For the safety of my friends, family, and fellow people who I care for I recommend that we encourage and gently push this company to make a alternatively safe product. I will gladly pay a few extra dollars to see a better product. Soy candles are safe and do not burn black. I cannot imagine the health risk these pose and only the company itself can know what they are putting into their candles. I have not found similar problems with their car jars, and other products but the candles pose a risk. The wick burns black, it curls up, the jar has black soot inside, it has left marks on my wall and ceiling and black soot in my ears. I have pets and can't imagine the safety risk it poses to them. I will discontinue using these products from Yankee Candle, a company I had respect for, until they design a safer product for my use. I hope this message invokes a concern in consumers, and those with children in the home who should not be introduced to this unsafe element these candles give off. Please contact Yankee Candle to make them aware. I am not looking for a free handout, I have the financial comfort of being able to purchase what I want. As a consumer in todays age I am more environmentally and health conscious as should anyone else get sick from the smoke these candles give off I could not imagine the inhumanity behind something so silly as a candle. The bottom line Yankee Candle: make a noticeably and visibly safer quality product or your company will spiral down into bankruptcy over time. It is simply stupid not to invest in a safer product - it's a win-win. A safer quality product using soy or whatever would remove the black smoke and soot these give off, or sick and angry consumers costing a fortune in law suits and decrease in sales.

Read full review of Yankee Candle and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lisa benson
, US
Jan 27, 2016 2:05 am EST

I have been using Yankee candles for 33 years and I'm very disappointed with the 6 candles I bought for Christmas this year they were the worst candles ever when I started to burn them they all burn black and the wicks turned short and wide that they wouldn't even light at the store where I bought them the lady ask if I wanted all my candles cut where they should be cut down to I said sure that was a first but I knew how to cut them down I have one of those candle cutters I use all the time they all turned so black and I even had one in my bathroom that made my ceilings black and the wall black. I'm very disappointed that I don't think I will ever buy any more Yankee candles again .and for 33 years I never had a problem with them I would love to talk to a manger about this .

ComplaintsBoard
N
9:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yankee Candle explosion of jar and shade

I am a huge fan of Yankee Candle, whilst on holiday in Florida i was at at Yankee candle outlet store where i purchased approx $80 worth of candles and oil burners, i packed all jars in bubble wrap and took them with me as hand luggage on the flight back to UK... i lit my Spice Island Holiday jar and placed my Christmas shade on it, and was quite pleased how it looked and smelt very Christmassy, watching TV and there is a cracking sound followed by a louder one and a large piece of glass flew across the room, i instinctively realized it was my candle and grabbed my 7mth old son of the floor, and blew candle out the jar on inspection was extremely hot as was the shade, i now have a nice red mountain of wax over my fireplace :( This outcome could have been so much worse had my son been hit by glass of even burnt by wax (have tried to upload pics but it wont allow me too)

Read full review of Yankee Candle and 2 comments
Hide full review
2 comments
Add a comment
T
T
Traceysmith
, GB
Jan 04, 2017 11:22 am EST

I bought my dad one .angel wings candle jar with a hope love and peace shade it smelt like burning candle wax and black smoke came out it was horrid no purfume smell well the jar cracked and shade shattered into peace after 30 min use. It was ment to comfort my dad on aniversary of my mum's death not put fear of God into a oap and trash house. Its disgusting

J
J
Julie desouza
Sheffield, GB
Sep 24, 2014 12:25 pm EDT

This has just happened to my daughter, whereby my 10 month grandbaby was cut by flying glass, Sarah llewellyn, (from Yankee candle) response was literally so what, and have a medium sized candle as a good will gesture... Why? So that can explode too, no thank you.
We will be seeking legal advice on this outcome and their blaze attitude to a dangerous situation

ComplaintsBoard
R
1:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - black soot-ruined front room

Recently bought 2 medium Halloween candles from the Yankee candle website. Walked in the front room last night completely filled with smoke. Blew them out and opened the door to air. This morning, found the entire ceiling and Walls covered in soot, along with all the furniture. We have a large, rather expensive couch which now requires specialist cleaner...

Read full review of Yankee Candle and 6 comments
ComplaintsBoard
R
1:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle Black soot

I recently bought the two 2012 Halloween medium candles. Last night when I went back into the front room where they were burning the whole room was smoky. I blew them out and opened the door. This morning, I have noticed the whole room - Walls, ceiling, couch, plastic balcony doors etc covered in soot. I have spent the full day cleaning (to my detriment as I am self-employed) and we now have to have specialist cleaners come out for our couch (worth A LOT of money) as well as painters to come re-decorate our room. All for £30 candles, we could have thousands of pounds worth of damage. Have contacted Yankee, had no response as yet. never again. I now see there have been a huge number of complaints regarding this with Yankee Candles.

Read full review of Yankee Candle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
6:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle no smell, black smoke...

I recently bought 2 candles at the cost of 13.99 each from B and Q
These candles have NO smell and are producing black smoke when I light them.
Appalled this happens at this cost.
Very disapointed and expect an explanation please and a refund.
My email is h.[protected]@tesco.net

Kind Regards
Helen Dewhurst

Read full review of Yankee Candle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
7:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - not burn well

got a medium candle, it has burned through and left a lot of the wax around the outside, so it only burned through middle

Read full review of Yankee Candle and 5 comments
ComplaintsBoard
N
4:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle faulty and false advertising

I had a Yankee Candle Ultimate Car Jar in my vehicle, which the website boasts "Will Not Leak."

Despite this, I returned to my vehicle today to find a large red lump of gel on my dashboard with a stream all the way down my stereo and pooling in my centre console and around the base of my gear stick.

The leather around my gear stick has corroded and started to come crumble and the finish to my dashboard is now left with a nasty streak, despite trying to clean it with professional cleaners.

I have tried to make contact with the company but I am still awaiting a reply. If they continue to advertise these items with the "Will Not Leak." promise then they should be liable for every single car they damage.

Read full review of Yankee Candle
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - ultimate car jar ruined my car

Dear Complaints Board, I would appreciate your assistance with this complaint. This is copy of an email which I have sent to Yankee today! I have uploaded the photographs which i have also included in the email. Thank you in anticipation! 'I am writing this email with great concern and annoyance. I have used Yankee Candles for some time now and my...

View 0 more photos
Read full review of Yankee Candle and 7 comments
ComplaintsBoard
T
9:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - no smell

bought candles as christmas presents and also some for myself, the candles had no smell and they were giving off black smoke and the glass of the jaw was black, left a black mark on the wall, the flame from the wick was far to big, i have use these candles for years and i loved them never had a problem up until these ones at christmas, i bought a new one...

Read full review of Yankee Candle and 32 comments
ComplaintsBoard
M
5:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yankee Candle delivery

Placed an order, on time, according to their rules, with guaranteed delivery by Christmas. Friends will not receive the candles because "we are backed up in our warehouse without enough help for the Christmas rush." Are you kidding me? A company like this? With orders galore and catalogs sent out every month? No "guarentee" delivery." What a joke. I lit my last candle from these buffoons. Time to buy air fresheners.

Read full review of Yankee Candle and 2 comments
Hide full review
2 comments
Add a comment
C
C
concernedtjg
Swartz Creek, US
Feb 06, 2015 9:05 am EST

I wanted their Black Friday special; the bag for $25 with an purchase. So I ordered a couple candles to get the bag. When the package arrived, it was just the candles with no bag. The packing slip said one box and there was a note that said packed with love. I called customer service who said I had to wait 8 days before we could do anything. I offered to send them pictures of the packing slip and box which clearly showed there was no room for the bag. Eight days later, I called to find out they had no more of them but offered me another gift set; nothing comparable to what I ordered. This was the first time and last time I will order anything online from Yankee Candle. I was very disappointed in the whole deal; especially when it was that totally obvious that my order never included the bag...

JuliePooh51265
JuliePooh51265
Lancaster, US
Dec 16, 2011 5:18 pm EST

Next time don't wait until December 15th to place orders. Even when it's not the holiday rush, some places take longer than 10 days.

ComplaintsBoard
W
7:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yankee Candle cinnamon & spice 10 oz candle gives headaches in 10 min.

I bought a 10 oz Yankee Candle at Target, Meadows Mall, Glenwood Springs, CO 81601 in fragrance of Cinnamon & Spice that gives everyone in area a headache within 10 minutes. Target would not accept a used return candle. I would like 13.49 + 1.16 tax = $14.65 given back to me but not in the form of Candle Coupons. Please reply. Thank you, Wendy 970.618.8915

Read full review of Yankee Candle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
3:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yankee Candle non smelling candles

Week before halloween purchased 5 trick or treat yankee candles for 19.99 a piece. Gave 4 as gifts to each one of my aunts and kept one for my girlfriend and myself and with all 5 candles the same result non smelling candles! I have been buying yankee candles for the past say 10 years and never had a problem like this! The candles are expensive enough and not to have no smell is terrible! I think that yankee candle should refund my money or at least replace the candles by mailing me a check for the cost of the candles or at least mail me 5 free coupons for candles just to show there loyalty towards there product! My phone # is [protected] please feel free to contact me about this situation, and my address 32 grant ave Bellevue pa 15202. I think something should be done to resolve this problem! Sincerely yours loyal customer!

Read full review of Yankee Candle
Update by Dave bradshaw
Nov 12, 2011 6:54 am EST

How do u take your personal info then?

Hide full review
ComplaintsBoard
A
4:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - car air freshener melts/ruins car interior

I hing the gel car air freshener on my rearview mirror. After coming out of work I found the plastic on the faceplate of my air cond controls melted. I touched it and it was all greasy. As Im wondering what the heck happened, drip, drip, there it was, the gel air freshener had melted in the heat of the day and started dripped and it eats away the plastic. I...

View 0 more photos
Read full review of Yankee Candle and 11 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Yankee Candle customer service

Phone numbers

+1 (763) 323-9864 +1 (877) 803-6890 More phone numbers

Website

www.yankeecandle.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Yankee Candle?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. Initial Yankee Candle complaints should be directed to their team directly. You can find contact details for Yankee Candle above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Yankee Candle. Discuss the issues you have had with Yankee Candle and work with their customer service team to find a resolution.