WunderCarParts.com Complaints

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WunderCarParts.com Complaints - Bad business
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WunderCarParts.com
Posted: 2008-07-08 by Steven [send email]
Bad business Complaint Rating: Company information: WunderCarParts.com 1984 Van Antwerp Grosse Pointe, Michigan United States Phone: 888-986-3373 www.wundercarparts.com Think twice about ordering parts from these scammers. They have nothing in stock. They advertise sales and special prices on nonexistent parts. When you place an order they "source" the parts. They will scramble for 1-2 weeks until they locate it at some legitimate business. They are extremely slow and unprofessional. They will mix up parts and orders. Do not get taken by their "Guarantee" "Fast shipping" or "100% satisfaction Guarantee" posted on their website. These people are B.S. So is their business. Scam.
Comments	United States	Cars, Parts & Vehicles
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88 days ago by Sean [send email]

I completely disagree with your comment Steven. I have dealt with wUnderCarParts.com on several occasions and have found nothing but great experiences. I have ordered from them on 3 separate occasions and they have delivered on all of their "guarantees" each and every time. I think you may be upset at an isolated situation, which happens with any business you deal with. It is unfair for you to make a comment about the store. Your comment may be warranted based on the experience, but wUnderCarParts.com follows through on their promises. To anyone considering purchasing from wUnderCarParts.com, please don't let one person's single experience on what was probably a very unpopular and hard-to-find part, deter you from getting the parts you want. I mean, come on!! You really can't beat their prices and fast shipping.

88 days ago by Matt W [send email]

This is about the tenth time that I have bought something from these guys. This last time I even used thier suggested mechanic to do the install. I got my car back, from the owner, with all the work done, and my car washed. There was even a parts mix up, but it was my fault. They took the part back and got me the right parts at no extra charge. I don't know how you could call it a Scam. They had the best pricing and had great service. Maybe you just caught them on a bad day. FYI, if you only worked with people that stocked every part, you would be paying a premium. It is all about the deals they get from the OEMs, and there ability to ship quickly and know the products. You clearly had a bad experience, but that has never been my experience. Frankly, these are the first guys I have come accross that are cost effective and know what they are talking about.

88 days ago by Bob [send email]
I too disagree with you Steve. I have placed many orders and "scammers" is the last word I would use to describe their customer service, pricing and fast shipping. They know what they are talking about and have helped me find several hard to find parts.

83 days ago by Russell [send email]

Man. I'm sorry you had a bad expereince with these guys. I am somewhat surprised too. I have ordered well over 20K in parts from wUnderCarParts in the past 6 months. My experience would have me recommend this company to anyone needing quick and inexpensive performance parts and OEM stuff too. The only time there was a lag was when ordering over the Christmas holiday we waited a few extra days for parts to be shipped. I guess that was to be expected though. The staff at their company made sure to follow up with me daily nonetheless and keep me in the loop. Hopefully your next buying experience with wUnderCarParts is as good as mine have been.

Russell.