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Wu Yi Tea Complaints - unable to reach by phone to cancel future shipments, and website given for written cancellation does not exist

Review all Wu Yi Tea complaints

Wu Yi Tea
Posted: 2008-04-04 by Sherianne Bir  [send email]
unable to reach by phone to cancel future shipments, and website given for written cancellation does not exist
Complaint Rating: 100 % with 2 votes
Company information:
WuYiTea-WuYiSource
California
United States
WuYiTea-WuYiSource

Company does not answer telephone to accept cancellation of future shipments, and website given for written cancellation, teahelp@usa.com does not exist. I have notified my credit card company to reject further billing.
Comments United States Diet Products
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Comments

 Sort by: Date | Rating
 531 days ago by Valerie Richards-clarke  [send email] 0 Votes
I am having trouble with the tea I dont think iiiits goniiing to work you see I work the graveyardshift su I am alwsys to tired or too sleepy I would l[ LIKE VERYMUCH TO CANCELALL FUTURE SHIPMENTS iWOULD ALSO LIKE TOO BE RE-EMBERCE THE 29.99 that you chaaarged me It has not BEEN 30 days yet.
 531 days ago by Valerie Richards-clarke  [send email] 0 Votes
I am unable toc continue with it at this tiime . So please cancel the acccounff
'''''''''
















the order number is 3468883 p;easee cad













order# is 3468883
Please concel the entire account.
 520 days ago by Americanmom  [send email] 0 Votes
Directly from http://www.wu-yisource.com/aboutus.php

Cancellation at anytime is made easy by calling 1-866-449-5567, emailing teahelp@usa.com, or by coming to our website and chatting with a LiveHelp representative, who are available 24 hours a day, 7 days a week for assistance.

***

The message on the phone # states the hours are 8 am - 5 pm MST. I utilized the LiveHelp option. The rep. supplied me with the address to send my unused product back, told me what information to include with the shipment, which methods to utilize, and said that a refund will be issued upon receipt of the unused product.

I was able to copy and paste the whole online conversation into Word to save and/or print "just in case".
 6 days ago by   kevin bivins 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers

.The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly

to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a

separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be

made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you

may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can

contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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