Complaint Rating:

Company information:
India
indica.tatamotors.com

My name is Mohammed Shahir from Kerala and I am the owner of TATA Indica from past one year.

I have a complaint regarding the service I am getting from Koyenko Motors, Calicut. I bought the vehicle on 27th December 2006 and its nearly one year, I became the owner of TATA Indica. Regarding the vehicle, I really appreciate its performance. But unfortunately I tell u the very bad service I am getting from the Koyenko Motors, Calicut for the periodical services for my vehicle. I sent my vehicle number KL 55 8516 on 6th November 2007 for doing the 20000 km services through my driver Mr Shaji, but the service persons told me that they cant do the periodical services because of the scarcity of staff due to DIwali holidays. So they told me to take the vehicle and come back after Diwali. As a customer, its not my duty check the staff availability of a service centre and I spent an amount of Rs 1500/- as the fuel charges and the driver TA for taking the vehicle to and fro to calicut and back to my house. ( calicut to my house is around 60 kms long )

After Diwali I sent the vehicle again to Koyenko Motors for doing the 20000 Kms service on 12th November 2007 and to change the air filter assembly which was damaged. As the air filter assembly was unavailable in Koyenko Motors, they assured me they will get one through their head office on 14th November 2007. Unfortunately I got the call from Koyenko on 14 th November and the staff told me the air filter assembly they got was not for Indica Petrol, they got it wrong from HO. I repeat this is also not my fault. The only fault I had was I bought an Indica and sent to Koyenko for service. The service people in Koyenko deals the bonafaid light vehicle customers as truck drivers and treat us like truck drivers.

I am using a Maruti Zen and my brother using Hyundai Accent which I get decent services from those people but the TATA persons responds very very bad.