Complaint Rating:

Company information:
Bell Canada
Hanover, Ontario
Canada
bell.ca

Over and over people are abused by Bell Canada. Why is it allowed?

I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract of course and was told that it would cost in the area of $150/month with a maximum of $250/month if I did a lot of downloading. Too much money but in my opinion but I was desparate. I was told that the fist bill might be larger because of the start up fees etc. First bill came...$700...holy crap. I decided to wait for the next month becauase I had done a bit if downloading. To give you an idea of how much, I re-installed windows on two computers and had to download all of the updates, plus my regular surfing and email. Really not that much. The next bill came, $850. I flipped. They turned off my internet because my bill was high. (WHAT?)A representative called me and gave me a $500 dollar credit for the following month. Bill came and was still $700 even after the credit. So, I cut off the service and have to give them one month notice (another 700 bucks no doubt) plus pay a cancellation fee of $400. I now owe them almost THREE THOUSAND DOLLARS for a few months internet that was not much faster than dial up (downloads at about 4kb/s). How can they possibly charge so much for a service that requires no installation at all on their part as it uses a usb modem, no fiber optics or cables or infrastructure of any kind. I was left without internet for my business for a week without any warning. When I discontinued the service, I was given another kick in the pants by them as the girl informed me that they had a cheaper package available that they didn't bother to tell me about, even though I had discussed it with a representative just a couple of days before. People, do not deal with this company, ever. I will be turning off everything from Bell Canada.