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3.0 10 Reviews

Wu-Yi Complaints Summary

5 Resolved
5 Unresolved
Our verdict: While Wu-Yi has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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12:57 pm EDT

Wu-Yi Chainsaw

Order date

Jul 2, 2022

Order #

[protected]

Order total

$39.75 (1 item)

This chain saw came with a 2 year warranty. It just stopped turning the chain to cut. I have only used it 3-4 times. It began over heating and not doing the auto shut off. I let it cool then when went to use again it would not turn chain. After sone troubleshooting I got it to spin the chain but it stops when places next to wood.

Desired outcome: Refund or replacement per warranty. .

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9:21 pm EST
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Wu-Yi Withdrew money without permission

What I would like to know is how a company can withdraw $310.45 from my bank account WITHOUT MY PERMISSION?! I've since filed a complaint with my bank and they credited us back the money, but how the heck can this outfit pull money without me okaying it? I DO NOT have a car loan or any other type of loan with them. If there is some other type of thing going on, I've received no notification of it, neither has my husband. We pay all our bills (okay, running late on a couple of things but when you get let go from your job with literally 2 hours notice because of budget cuts that's hard to plan for :) ...) and have not received ANYTHING from this outfit. We drive cars that are 10 years old, paid for in full, so it's not the "car loan" excuse. Very irritating, very maddening ...

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Boonie
,
Sep 23, 2008 3:14 pm EDT

I ordered a trial sample, did not request more of the product, was sent another order that I did not want, charged $59.95 on credit card, returned tea unopened as soon as it was delivered. All the Tele #'s have been disconnected, cannot get the charges taken off credit card & to my dismay another $4.95 was charged just 9-22-08 for what I don't know. This is a scam and must be stopped.

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Mary Stanley
169 Russell Ave, CA
Aug 02, 2016 4:23 am EDT

6 Charges from 6 different companies ranging from $3.86 to $8.47 all within 1 month. Ordered tea 3 months ago then bam! all these charges started to appear. I got a hold of my credit card company and filed a dispute statement on the back of my statement. So far so good no more charges as of yet. I have learned my lesson. I also called each and everyone and told them to take me off their list. I hope it has ended.

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frannyjo
Brisbane Metro Area, AU
Apr 02, 2009 5:14 am EDT

i also ordered the free trial of wu yi tea not realising you get signed up for a membership and they kindly take out money from your account regularly. I bought a phone card as it is too expensive to use normal home phone. The city that I called is 14 hours behind time so I had to call in the morning before 9am. I got through and have now cancelled my memberships. These are the details you need. The Ebook number to cancel is [protected] and the Insider Secret number is [protected]. These numbers I dialled from Brisbane, Qld, Australia. Hope this helps others.

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tammy hokes
,
Aug 19, 2008 10:46 am EDT

I only agreed to the trial purchase of $4.99 for the trial box and they keep sending me boxes each month and taking money off my account.Please have them cancel this mess.

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melofitz
, CA
Dec 30, 2008 3:09 pm EST

I ordered Wi-Yu Tea in Sept. and was told I would get a 14 day free trial. Before I even received the tea my credit card was charged $66.00. I cancelled the tea after a month of trying it and now I am constantly being charged this web access fee on my visa of $6.45 CDN. In Dec. alone, I was charged it on the 7th and the 9th. I have phoned to cancel but no operator comes on and they just play elevator music. The call is a 866 number so it is costing me to stay on the phone waiting to speak to someone. My advise to people is don't order diet crap on-line and if you do read the fine print to make sure you know you are being charged for extras. I want other people to be aware that it's not easy to get rid of these extra charges. I will never again be so stupid as to order diet crap from the internet.
melofitz

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Stephanie
,
Jun 17, 2008 10:53 am EDT

I agree with ALL complaints listed. I have been trying to cancel for over two months. I have called my cr. card company to let them know that I would not be paying for the charges from WU-Yisource, IW/living lean. 60.00 per month for tea and 20.00 for whatever living lean is to be. along with several others items. I have not been able to contact anyone or cancel yet. I still have 4 boxes to return and knowing that there is probably 2 more on the way. Please help. Thanks

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clare
, IE
Dec 11, 2008 4:19 am EST

i recieved a box of wu-yi source authentic chinese tea a year ago and their still takin payments from my visa card i would like this to stop now

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Jasmine
,
Aug 28, 2008 12:15 pm EDT

I had subscribed to a free trial offer for WuYi Tea. The offer was until you are satisfied you will not be sent any other box. while under free trial offer, I sent them an email that the tea is not suiting me and I feel nauseated. yet they sent me a box (during trial period) and charged me for it. I wrote back of cancellation and returned this box. yet they charged me for another box, even though they had not sent it. Now they are refunding me for these boxes less their stocking fee. First of all they should not have sent me any boxes and when I return they charge me stocking fee. I am at a loss for returning their package (which they should not have sent) and stocking fee. and their customer service is totally useless, they don't understand what you talk (in English) and their email response are way out of the subject matter. they don't seem to read what you have asked for.

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sally ann rhodes
,
Dec 04, 2008 4:45 pm EST

Wu-Yi Tea was just a trial and I automatically was connected and charged by two other programs that I was not aware of and do not want. One was Comprohensive Weight Loss Systems Program at $9.95 a month [protected]) which I canceled with no problem. The other program charged for was Web Acess [protected] at $4.95 a month) with a big problem. The Web Access number refers to www.insidersecrets.com and it gives you the number to call with the same message to go to the internet. I'm going in circles. By the way there is no refund! S.R.

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frances davenport
stoke on trent, GB
Jun 11, 2009 1:31 pm EDT

wuyi tea keep taking money out of my account evry month for nothing, i had my free trial last year then after that they sent me 3 more boxes, so far this year they have taken £143.90 out of my bank account what can i do

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1:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wu-Yi CO2 laser cutter

CO2 laser cutter
A> Highlights of Golden Laser Mars Series Laser Cutter:
1.Streamlined design, modular production, good quality.
2.Spare parts standardization, the same number of parts can be used for different machines.
3.Modularization, easy assembly, timely delivery, simple maintenance.
4.Individualized working format, suitable for various processing demand.
5.Compact packaging, low freight charge.
B>Advantages of Golden Laser Mars Series Laser Cutter:
1. Application of punch and press technology in aluminum alloy casing and machine body surface all spray model or baking varnish disposal, beautiful generous, endure cauterization.
2. Reasonable structure and refined parts make it reliable in use and the assemblage function makes the transport and installation much easier.
3 Golden Laser initiates batch production assembly lines in laser industry for Mars. It greatly reduces the production cycle and improves the efficiency. Annual output is supposed to make a breakthrough up to 15, 000 sets.
4. User-friendly design, easy to use and maintain.We focus on high grade, respecting for our customers and bringing customers friendly and elegant feeling, reflecting people-oriented concepts.
5. Reasonable structure and refined parts make the machine reliable and running stable. One the basis of these, the assemblage function makes transport and installation much easier. That is designed for installation and movement in small workshop, reducing the cost of on-site installation and maintenance
.6. Split type electric control cabinet. Overall structure of electrical part adopts international popular modular design, stabile, reliable and simple maintenance. Technical staff only need to take the old cabinet back and change a new one for customers. And customers can resume production right away.

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11:07 am EDT
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Wu-Yi Scam

Yes i am also victim to this web access and membership from wuyi tea how can i stop them taking any more money.

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Lisa
Arlington, US
Jan 31, 2009 6:29 pm EST

I noticed my credit card statement with a 19.95 dollar charge. When I call the number listed in my statement, the CR stated that my card had been charged since February 2008. I believe I purchased the tea on 07 and cancelled before the 30 day window. Beware! This is obviously a scam. Anyone interested in pursuing this company legally? Post here

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andrea
,
Nov 17, 2008 11:56 am EST

Website claims you receive a free trial and then signs you up with 2 other companies that automatically bill your credit card monthly, for diet tips you didn't ask for. There is no small print regarding this when you go to pay, it is hidden in their long page add in fine print. What a scam!Beware! It takes many phone calls to end the charges and you never get a refund from the other two companies. Plus you pay to send back the tea. Dont do it!

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xXj-casXx
, GB
Sep 03, 2009 10:24 pm EDT

I too am having problems with AcaiBurn. I returned my product on 19th Aug 09, (Bedford address, as above) got a receipt and today (4th sept) they have billed me for another shipping fee and "elite pack" all for £5.65. Unbeknown to me I was still paying for the e.book, which I did not know I had subscribed to that in the first place. Although I returned my goods well within the time, I have been informed tonight that there is a pending charge of $79 due to be debited from my account on 6th sept if they do not receive the goods...BUT I HAVE RETURNED THEM!...I was going round and round in circles with them tonight (LIVE CHAT) telling them I am not paying for something I have already returned. I also told them I want my money reimbursed that was debited today and to stop that pending charge. Live chat informed me I had to contact phone support [protected] and they deal with the cancellation processes but I spoke with phone support and they informed me that they can not prevent the $79 from being processed, that I will get a refund when they receive the goods...BUT I HAVE!...AARRRGGGHHH!...How can I stop this payment going through...is it worth my while phoning my bank?...can someone maybe get back to me on xXj-casXx@hotmail.co.uk

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hall7274
cardiff, GB
Aug 12, 2009 11:14 am EDT

DON'T PANIC.

I think they are the same company as ACAIBURN, What do you think Addie M. from india, check her replies!

ACAIBURN
I'm afraid it is authorised, check their terms and conditions hidden at the bottom of their website this is what I did as of the 09/08/2009:

The CANCELLATION problem in the UNITED KINGDOM, do as follows:

1.For Membership:

Have your Order ID: Number, your telephone number, your address by your side
Telephone [protected] (This changes regularly, check on ‘livechat’)
Obtain a Cancellation Number
To avoid the $79.95 -> within 21 days of order return the Trial to:

YOU WILL HAVE TO ASK FOR A FULL REFUND,

BTB Mailflight ltd (This changes regularly so check when you contact)
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 OUB

this address also has a c/o WuYi

On the outside of the package write clearly your Order ID: Number
Keep a note of your Tracking Number (from Postal service uk cost about £4-6, depending on weight, automatic insurance on special delivery)
2. For Insider Secrets:
Telephone [protected](This changes regularly, check on ‘livechat’)
Obtain a Cancellation Number
3. For eBook:
Telephone [protected] (This changes regularly, check on ‘livechat’)

I also obtained their employee numbers and names and i recorded the telephone call, stating at every opportunity that they will not be billing my credit card in future and that auto shipping has been cancelled, they confirmed with a ‘yes’ I’d like to add that I was suspious about my email address given to them as the email 'livechat', did not get sent, but luckily I printed a version and sent it to an alternative email address and low and behold it went through there, I only suspected that there is some block so you cannot email proof of conversations, also I contacted everyone in my address book as I suspect that acaiburn will hack into it and sent spam to everyone, so I immediately sent a message about them to everyone on my mailing list, just to cover that, I read the terms and conditions and they state that they can give our details to third party companies, so I’m expecting a barrage of calls from telesales! I will only answer the phone with a caller id now.

I think I covered everything, you need to be shrewd with these people. collect as much information about your cancellation for your credit card company, this was all done within 3 days of filling in the registration form, so I don't expect any comeback!

btw any call from the up please be sure to PHONE BETWEEN 1pm AND 2 am or the call will come back as 'temporarily disconnected' I have also contacted the consumer program 'Watchdog' I WILL WATCH THIS SPACE, AND KEEP YOU INFORMED OF ANY CHANGES

The credit card company will have to honour any subscriptions, please get proof of cancellation, cancelling your credit card may not be enough!

I would like to add there is an opt-out option at the bottom of their web page, check their privacy policy, it says if you opt out they will not give out your personal information so please unsubscribe I did this and also did it through 'live chat' specifically requesting that they remove my email address and telephone number, whist I copied and pasted the opt-out/unsubscribe details within their privacy policy, again I emailed a copy to an alternative address and printed a copy as proof.

Something very interesting.. i emailled them, as to why i did not recieve a phone call within the hour of me signing up for the trial as stated in their Advertising Practices & FTC Policy Compliance

'Order Confirmation Calls
We call all of our customers within an hour after they place their trial order. We do this as part of our fraud prevention efforts in order to ensure that none of the orders placed on our site are fraudulent in nature. This call helps customers understand who they ordered from and helps them understand what they will receive. They are provided information about how our trial offer works, so that they understand both their rights and obligations. We believe that his helps to create a good relationship between our company and our legitimate customers. During the call we also explain to our customers how they can cancel their trial offer in the unlikely event that they are not satisfied with our product '

my email
On Tue, Aug 11, 2009 at 2:41 PM, wrote:
Hi I have since cancelled all autoshipping, other charges to my credit card including the insidersecrets and ebook subscription, also I have requested and confirmed that my email address, personal details and telephone number will not be passed onto third parties or used by yourselves, please can you inform me why I did not receive a telephone call at all let alone within an hour of placing my trial

their response:-

We call all customers when they place an order. May be they were unable to call you due to some reason.

Thanks.

take a look at the return email address
James Norton [abuse@quickcashsupport.com]?!WTF

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3:56 am EDT
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Wu-Yi Unauthorized deductions

I joined on above website and ordered some slimming tea on 17 June 2008. I only received one box with 60 tea bags. I unsubscribed in July 2008. Since June 2008 they deducted every month from my credit card (see details below). Another box was send and it was confiscated by Import & customs department. Import & Customs demanded another another R237.00 to release it, therefor I did not pay it and it might have been returned by the Import & customs.

June 2008 - wu-yisouce.com.wuyite ref [protected] R204.90
June 2008 - iw/living lean ref [protected] R10.24
June 2008 - wu-yisouce.com.wuyite ref [protected] R235.04
July 2008 - wu-yisouce.com.wuyit ref [protected] R267.24
July 2008 - www.livelifelean.net ref [protected] R154.91
August 2008 - wu-yisouce.com.wuyit ref [protected] R234.21
August 2008 - www.livelifelean.net ref [protected] R157.10
September 2008 - WuYi Tea ref [protected] R165.03
September 2008 - www.livelifelean.net ref [protected] R165.03
October 2008 - WuYi Tea ref [protected] R351.19
October 2008 - www.livelifelean.net ref [protected] R202.63
November 2008 - www.livelifelean.net ref [protected] R203.86
December 2008 - www.livelifelean.net ref [protected] R200.48
January 2009 - www.livelifelean.net ref [protected] R200.48
March 2009 - www.anewleanu.com ref [protected] R203.23
April 2009 - www.anewleanu.com ref [protected] R184.28

Because of R/$ exchange rate it is appromiately $402 that I paid for 60 tea bags. Maybe that is where the slimming comes from as you don't have money left to buy food after paying this amount for 60 tea bags.

Please contcact me on [protected]@telkomsa.net

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Wayne
Camby, US
May 26, 2009 3:57 pm EDT

i ALSO HAD DONE THE SAME THING. I called and they assured me no money's would be taken out of my account any longer. I cancelled this 9months ago and they are still taking 19.95 a month out of my account.

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8:57 pm EST
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Wu-Yi Stop sending Wu-Yi Tea

Hello,

My name is Wan Nor Azizah Wan Abu Bakar and I am from Malaysia. Below is my address :

Lot 2007, Wisma Mofaz, Jalan Damansara, Off Jalan Bkt lanjan, 60000 Kuala Lumpur, Wilayah Persekutuan, Malaysia.

The reason why I sent you this email is to ask you to stop sending the Wu-Yi Tea anymore as I found is not really effective to me, maybe effective to other people. The payment has been submmited through creditcard and I will advice the creditcard centre to stop payment.

I hope you you will stop sending emediately.

Regards
Wan Nor Azizah Wan Abu Bakar
Lot 2007, Wisma Mofaz,
Jalan Damansara, Off Jalan Bkt lanjan,
60000 Kuala Lumpur, Wilayah Persekutuan,
Malaysia.
Cell : +[protected]

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1:26 am EST
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Wu-Yi Unauthorized charges

hi i ordered wi-yi tea about 2 months ago and it was one month free trial but i still paid some amount money but when i check my account they still charcing money from my account i want to stop them they got telephone number on the paper but i cant get throu to anyone i dont now what to do and stop them takaing any more money from my account can you help me thank you MRS H NUMAN

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Update by MRS HALIDE NUMAN
Apr 29, 2009 5:14 am EDT

please can you help me to sort out this problem thank you

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louise
Bournemouth, GB
May 09, 2009 10:22 am EDT

hi i order an free trail of your wu yi tea it tasts is not nice and dont like it, i dident reailed that i have to ring you to cancel so i did and the number did not work now im panicing i dont want to be charger £59.99 for the tea so can you cancel my membership as i live in uk i have no membership nunber only an order ID which is 107344 . thank you miss l griggs

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theresa marsters
, NZ
May 05, 2009 11:36 pm EDT

hi i joined the wu yi club last year in dec 2008 i just didnt see the results i needed fast enough for my liking but im glad i gave it a try, what im findind anoying is all the extra charges im finding on my visa bill which is still showing up on my monthly statements, why is this!
i dont liked being ripped out or over charged for something ive already paid for months ago! thats just not on aye!
im cancelling my subsciption from wu yi acaiburn and wu yi tea so stop taking money out of my account! any products i recieve will be returned.
T. MARSTERS

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Irene Richardson
Telford, GB
May 01, 2009 7:35 am EDT

i am so very angre about this situation and want my money back immedulatley.

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Irene Richardson
Telford, GB
May 01, 2009 7:34 am EDT

my name is Irene rRichardson. i have signed up for the FREE TRAIL you had to offer, i have recieved your package and yet you have taken 2LOTS OF £42 OUT OF MY ACCOUNT. I am not satisfied with this product OR the fact you have taken money from me.

i want this matter soted out NOW, othere wise i am going to the POLCE AND THE NEWS PAPER. This is not how you should run a company!

you have untill tuesday to get back to me on this matter otherwise me and my solicitor are going to press charges.

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7:21 pm EST
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Wu-Yi - Scam, Fraud,

Wu Yi Source is a RIP OFF - do not go anywhere near them!! Staying Fat forever is better than these scammers ripping you off. I went for the trial - which arrived the day after the trail period when I could cancel - they continued to take two unauthorised full payments until I cancelled and even then I was still seeing unidentifiable small amounts coming...

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Wu-Yi - fraudulent company

I orderd wu-yi tea some time ago on a trial only basis, tried it and didn't think much of it, especially when I found out it was nothing more than oolong tea something that I could easily purchase at Whole Foods or some other type of health food store. I am an avid tea drinker so this was very frustrating to me that this company would pass off something...

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3:15 pm EDT

Wu-Yi WU-YI / KAKOO OOLONG TEA

THIS COMPANY LIVING LEAN IS A RIP OFF! BEWARE OF THIS COMPANY! THEY CHARGE YOU EXORBITANT PRICE OF A REGULAR OOLONG TEA THAT THEY CLAIMED THAT IT'S AN EXTRAORDINARY OR SECRET WEIGHT LOSS TEA WHICH IN FACT I CAN BUY IT FOR $2.00 OR LESS IN GROCERY STORES. I CALLED UP THEIR OFFICE AND SPOKE WITH THEIR CUSTOMER SERVICE AND I SAID THAT I WAS OUT OF TOWN SO I WAS NOT ABLE TO TRY IT EARLIER AND I WOULD LIKE TO CANCEL THE AUTOMATIC SHIPMENT SO NO CHARGE WILL BE DEDUCTED FROM MY ACCOUNT AND I ALSO WANT TO RETURN THE BOXES OF TEA. SHE SAID THAT I HAVE TO PAY $179.85 FOR THOSE 3 BOXES OF TEAS THAT THEY SENT SINCE IT WAS PAST 30 DAYS. I SAID FROM THE TIME IT ARRIVED IN MY DOORSTEP IT'S ONLY 24 DAYS UP TO THE DATE I CALLED THEM AND SHE ANSWERED THAT THE 30 DAYS STARTS FROM THE TIME I ORDERED NOT THE TIME IT WAS DELIVERED. I TOLD HER I WAS NOT AVAILABLE THEN WHEN IT ARRIVED AND I DON'T KNOW THE PRICE. SHE INSISTED THAT $179.95 IS ON THEIR WEBSITE WHICH I DIDN'T SEE WHEN I ORDERED IT AND I THOUGHT IT'S A FREE TRIAL WHICH I PAID $2.95 FOR IT. SHE OFFERED TO DISCOUNT ME 50% OF THE $179.95 WHICH IS $89.50 OR ELSE THEY WILL CHARGE MY ACCOUNT THE FULL AMOUNT OF $179.95! HOW CAN WE SUE THIS NOTORIOUS KIND OF COMPANY! I HEARD AND READ LOTS OF COMPLAINTS AGAINST THIS COMPANY FROM PEOPLE WHO HAS BEEN RIPPED OFF! THEY TAKE ADVANTAGE OF PEOPLE WHO WANTS TO LOSE WEIGHT! THEY FOOL YOU TO TRY THEIR TEAS FOR FREE AND PAY ONLY $2.95. IF I KNEW THAT THOSE TEAS COSTS $179.85, WHY WOULD I TRY IT IN THE FIRST PLACE? NONSENSE! IS THEIR A WAY TO SUE THIS COMPANY OR FILE A COMPLAINT AGAINST THIS COMPANY LIKE BETTER BUSINESS BUREAU? THEY MUST LOSE THEIR LICENSE & THEY MUST NOT BE ALLOWED TO OPERATE A BUSINESS AGAIN!

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Scammed
Catonsville, US
Jan 24, 2009 1:02 pm EST

The same happened to me. I got three boxes of tea for which I paid the shipping and handeling and then immediately attempted to cance. I just got my statement from the collection company as well. I will be doing the following and recommend doing the same: disputing the debt in writing, forwarding my letters and copies of the collection agency's letters to my state attorney's general's office, the FDA, and the BBB. I also plan on checking to make sure that they are registered to sell products in my state (MD). I will also request that all communications regarding the debt be in writing and that the mail be certified mail, return receipt requrested. Make sure to send yours the same way.

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ab3
Glendale, US
Jan 22, 2009 12:28 pm EST

The same thing has just happened to me. To top it off they did not send any type of invoice with the company's information on it. To give us the ammount that it would cost! It was suppose to be a free 2 weeks of tea. I paid for the shipping and then never recieved more tea? What is the 179.00 actually for. The collections person will not give me the phone number to the actual company, only the name!

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valerie boafo
,
Nov 02, 2008 11:40 am EST

When trying to contact this company the information provided was no good. I've been trying to contact them to stop payment on a re-order I'd not authorize. I should not have to pay for this product if I do not want to use it . I had agree only to the trial product. No improve to weight lose has occur since beginning the product. I believe I have just been taken for a ride of promise to weight loss.

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valerie boafo
,
Nov 02, 2008 11:31 am EST

when trying to contact this company. the infromation provided was no good. I've been tryong to contact them to stop payment on a re-order I didn't authorize.

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