I have had the same issue with mine--the hinges on my S2210 are made of a CAST POT METAL which everyone knows is about the most brittle material made--they would probably be better if they were made of plexiglass (sarcasm). What is more frustrating to me is attempting to find replacement hinges--the rivits could be easily drilled out and replaced if there was a replacement part available, but if you go to their website and try to find any information on that model, they act like there is no such thing. It has been a nice ladder, and the expense of replacing it is just not acceptable considering the initial cost in the first place---I suppose maybe I'll mill out my own replacements, and then I can be sure that at least that part of the assembly is not made of INFERIOR Material. I would just hope that Werner would address the issue and make it right--people pay through the nose for attic ladders, and they pay even more for the confidence that Werner's name used to uphold and instill. I have to wonder if those days are gone!
Another Disenchanted Soon To Be Ex-Werner Customer