Wegotlites.com has the absolute worst customer service, and the most dishonest business practices I have ever experienced. I had to contact the company about the status of my order since I never received any shipping confirmation emails after almost a month of waiting. They kept pushing out the shipment date every time I made contact with them. At this point I canceled my order thinking the item would never ship. I received my refund several days later except it was $150 short. When I called to find out why, they claimed they sent me a free gift (which I never received) and that they were charging me for it. The agent then clamied this would be escalated to management and they would call me back with the resolution. Countless times I was promised call backs within a days time but have never received one call from this company. Since I was concerned about my refund, I called them back numerous times only to be spoken to rudely and given the run around (managers on lunch, in meetings, left for the day, etc...). It started to get to the point where the customer service department knew who I was and would yell "we will call you back, and quit calling" before hanging up the phone. After 3 weeks of trying to get an answer from this company, I have never been able to speak to anyone but a customer service agent.
I highly recommend choosing a different company even if it means paying more. I have filed a complaint with the Better Business Bureau, the Federal Trade Comission, and my credit card company. Don't give up if you are getting nowhere with a company! There are other options! Maybe we can run companies as terrible as this one out of business with enough complaints. I will not be ordering from any no name website any longer.