Complaint Rating:

Company information:
Arkansas
United States

I had been a long-time Interland customer. They always let me know ahead of time when my credit card would be charged and how much. They would also let me know if my card was about to expire.

Web.com did none of the above, FAKED my expiration date (how it got through, I'll never know), AND raised my rates 50%. I called to complain 2 days after my card was charged and they said they would roll back to the old price and credit my card. They did...then charged the card back for the same amount as the credit.

I tried for three weeks to get in touch with someone...ANYONE. They would not answer their phones or email or trouble ticket. When I finally DID get in touch with someone, they said that they would be charging me (prorated) two months of service.

From what I've seen on this site, I'm not the only one that didn't get kissed...