Complaint Rating:

Company information:
Shell Vacations Club
12021 Harbor Blvd
Garden Grove, California
United States
Phone: 714-867-5300
shellvacationsclub.com

On August 15, 2008 we were on our way to dinner and we were approched by a lady saying that they would give us dinner if we just listen to a presentation for 45 min. and that if we didn't want to buy that we can leave. Well when we got there they serve us cold sandwiches and my kids were put in a different room they said that they will also be fed. We were sitting a table and David came and started to talk to my husband and even share some of his personal things with us the 45 min. turn into 3 hours and a manager coming to our table to ask us if we wanted to sign and tha if we did that he would give us $600 for the first six months and $200 for dinner and 2 days in someplace. Well I was so tired I had checked on my kids and they had not eaten because they were supposed get it them selfs 4 and 8 year old. I started to tell that we need to go and they insisted.
We were told that if we choose to become part of the family and thenm change our minds that we can do so THEY never said you only have 7 days. Kim who was the person who went over the contract said (I have never explain this contract soo fast, if you choose to cancel all you have to do is pay the $200 on your credit card NEver said you have 7 days to do this! )
We were on vacation, we wanted to get out of ther so we can go and feed our kids, When I got back home we made the decision to cancel because I had lost my job, I send the letter through e-mail, Fax and mail and I was never called to find out why we wanted to cancel...
When I called I would leave messages and no one called us back I did this for about 3 weeks. I rteceived a bill from a credit card for a balance of $900 which I had no clue why I called the credit card and explain to then that I will not accept the charges because I had a dispute with the company.
I called Shells spoke to some lady named Ana and I was very upset because she never stated by when I was supposed to send the letter so that I was stuck with this even if I didnt want it.
She said they called us which of course is a lie because if they would have called they would have left a message and we would have called the person back.
IS there anything I can do I feel they tired me out and starved my kids they kept saying 15 min thats all, ran throught what I was signing and never explain to me that I only had 7 days to cancel. I need help can anyone give me some points of where to get help?