Complaint Rating:

Company information:
WC Value Plus-V
United States
www.valueplusonline.com

I discovered this company had taken 3 monthy payments from my bank account for $16.95 each. When I called the 800# I let them know I had ordered nothing and demanded to know also where they got my card info. I had ordered a couple of things online in the weeks prior to their first charge so I assume they phished my info. The rep only answered the phone as "Membership Services" and could not tell me for what type of membership I was being charged for or how they got my card #. He could not find me in his files he claimed. I asked for a supervisor and "Jim" got on the line answering "Gardens Alive". One of the products I ordered from an ad I saw on TV was for a miracle grass seed. In any event I'm connecting the dots and feel this online order is where they got my info and then they try to tell me I've subscribed to some garden club. I suppose they figured me for some senile old lady but I'm one consumer sick and tired of these ripoff artists and I'll fight to see these unscrupulous people put out of commission. The supervisor also claimed to not have me in his files either (and therefore could not submit back my money) but I believe it is only because I was demanding to know from the git go how they got my card #. I've been reimbursed by the bank and am filing a dispute form with them (CAUTION: anyone else most banks can only go back 60 days on a debit card transaction) and will put in the dispute form that this is fraud for my bank to pursue. Also I have downloaded a Minnesota State Attorney General complaint form as this is the address showing on my bank statement and will file charges there as well. Complaints will also be filed with the BBB.