Complaint Rating:

Company information:
Washington Mutual
United States

When I was bedridden with twins, I called to see about refinancing. Washington Mutual offered me a loan consolidation, which took a couple months to go through. In November 2009, they called to tell us modification had been approved but to not make December payment. They told me it wouldn't affect my credit. I noticed their numbers were wrong as years two and on included escrow instead of just principal and interest when I got documents, but I was assured it wouldn't be a problem so I signed and returned.

I found out they reported my payment as overdue for December so called to remind them the only reason I didn't pay was because they told me not to. Then when I asked about them updating the numbers, I was told they'd rework it. After a couple of months (all along I was paying more than the amount listed on loan modification to pay), I got a call back saying the documents would need to be reworked. I was told the credit would be fixed.

In May I was denied for a car payment because WAMU was still reporting December payment as overdue and when I called WAMU, they told me I was $16, 000 overdue. Somehow the modified payments kicked back to the higher interest rate and payment. After speaking to a manager, they assured me it would be removed and a letter would be mailed to me confirming it had been done. When it wasn't removed from my credit report, I refuted it with the bureas directly. In the meantime, I got two letters confirming and apologizing for WAMUs mistake and was now being reported correctly to the credit bureas. As of July, the disputes were "updated" to now saying I am 61-90 days overdue and owing over $24, 000! When I called WAMU, they denied ever having a loan modification and told me I am at fault for all past due amounts since I assumed the loan mod would go through.

As a sidenote, I've been told for a month that the new loan mod was worked out to be lower than the last one and the new documents would be mailed to me. I've been given numerous names and numbers to speak to the supposed closer or am told they will have the closer call me. I have called weekly since May (sometimes twice a week) to get this matter resolved. I've been told the payments I was making have been placed aside in an escrow-type holding account awaiting to be allocated once the new loan modification was resolved.

So my credit is shot, no new loan modification documents are in sight, and WAMU is denying the existence of the first loan modification as well as that they would correct my credit. Of course, I have all originals (as well as a new statement with the reflected new payment after the original loan modification was finalized). Is there a class action lawsuit? I lost thousands of dollars of possible rebates for the car I couldn't purchase because of WAMU incorrectly reporting my credit. My biggest concern is the difference of thousands of dollars for January-July, the constant calls and mail of other home refinancers trying to "help me save my home." It's like getting harrassed by creditors, but for no reason! Please help!