Complaint Rating:

Company information:
Wachovia Dealer Services
P.O. Box 25341
Santa Ana, California
United States
Phone: 858-614-5204
www.wachoviadealer.com

Was out of work due to being hospitalized heart problems which caused me to get behind on my payments. Received phone message from Jenny telling me that she did receive a payment from me of $400, but it wasn't enough and that I needed to send in $200 more to keep it from being repo and if I needed more time to come up with payment, please call me. Was not able to return to her call right away since I was out in the field at work.

When I did get home that afternoon called Jenny.' Mr. Caldwell what's going on with your payments your car is very close to being repo or you return the car to us on your own. I did get a payment from you today 5/11/08, I made the transaction on 6/5/08 it was just getting posted to her, strange. I replied 'What about the 2nd payment I sent the next day 6/6/08 $300. She 'I don't see anything showing that, do you have the western union transfer number, which I did read it to her, She 'Ok I have a meeting that I need to go to, so I can't check right now to verify that we got it, so call me in the morning and I will let you know if we got it or not, then figure out where we go from here, time was around 4:30pm.

Knock on my door around 6:30am, was my daughter 'Dad they are taking your car. So run outside gentlemen already has it on his tow-truck. I tell him there must be some kind of mistake and that I spoke with Jenny yesterday afternoon and she needed to first verify if my 2nd payment was received.Tow-truck driver checks his paperwork to see if there was a cancellation form submitted by Jenny who was named as the individual requesting the repo be made, which was faxed to his office at 2:30pm 6/11/08. STRANGE fact is that I spoke with her after 2:30, she was already going to repo car before even checking to see if any other payments were received by there office. Having car taken in this such manner was very degrading and wrong for it to even happen.

Called left message on jenny's phone asking her to call me in reference to checking on my payment, did not mention anything about car being repo. Waited for call from her didn't happen after office had been open for a hour, but had to call her instead. Ask her if she had any information for me about my payment I send in, She 'Didn't get a chance to check to see if payment was received' I replied 'Ok then could you please explain to me why you had my car repo if you have not even checked to see if there was a 2nd payment. Then she starts talking about the bank will need to reinstate my account which was going to cost me a considerable more money. Ok ' So tell me then how much is that going to be then, I need my car' Jenny 'I don't know off hand not until the repo office process there paperwork, maybe somewhere around $2, 000 not sure, plus it takes between 24-48hrs to do paperwork. I stated that I was very confuse what just happen. First you leave message telling me that I needed to send $200 more and if I needed more time, then you turn around and have my car repo so you can collect more money from me while the whole time you were planning to repo my car anyway. Telling me one thing and doing another could not get her to tell me how much it's going to cost to get back my car, Only believe I was behind a month, but according to Jenny I was 2months behind, that can't be funds are supposed to be taken out of my account electronically. She said that they attempted to collect payment from my account but funds were not available. That's bull----. I have a courtesy account which will cover payment transfer up to $780 even if account does not have full amount there. So I checked my credit union statement, which would have showed where my account was overdrawn if they actually tried to get a payment and charged me $25 for not having funds there, which I wasn't, so there office didn't even try to get payment from me which made my account behind. HELP what can I do to get this resolved. Oh by the wy called Wachovia and asked if I could speak to Jenny supervisor/boss about my problem, was told that she didn't have a supervisor, was transfer to another individual who I told what was going on, she said that Jenny and her do the same thing, but since Jenny was handling my account she could not give me any information, Said that she would talk to Jenny when she returned from lunch to see what was going on and have her call me about the status of my account, NEVER CALLED ME BACK, that's funny when they blow up your phone answering machine calling for there payment everyday at all odd hours. THIS IS NOT THE WAY TO DO BUSINESS!!