T-Mobile USA review: unauthorized credit card charges 331

I was just charged 50 bucks from this scam company. I never heard of them either. I have no idea how they got my CC# but I am livid. Has anyone ever gotten a refund from these jerks?

David

I ordered a T mobile phone through their telephone sales department. Never recieved the phone because i cancelled the next day. Was charged 69.00 on my debit card, never got anything, never used the service.Never got a penny of my money back. They are just trained liars. I can document all of this. I have sent the documentation to T- mobile, they could care less since they got my money. Just two bit liars.This company is in your face take your money.

I represent an Attorney in Memphis, TN that handles consumer protection class action civil lawsuits against large companies and we have recently been made aware of situations with T-Mobile and problems consumers are having with billing, account services, and other customer service issues. We are investigating the potential for a consumer protection class action lawsuit to be filed against T-Mobile to have them answer for their poor performance and gross negligence. Please contact me at shane@clbrownlaw.com to discuss your options.

I represent an Attorney in Memphis, TN that handles consumer protection class action civil lawsuits against large companies and we have recently been made aware of situations with T-Mobile and problems consumers are having with billing, account services, and other customer service issues. We are investigating the potential for a consumer protection class action lawsuit to be filed against T-Mobile to have them answer for their poor performance and gross negligence. Please contact me at shane@clbrownlaw.com to discuss your options.

don't fool yourself at&t & verizon are just as brutal when it comes to replacing cell phones. the problem is the employee they have no intrest in service. But the logic is that the customer in not always right.The cell phone has replacement period that kind of stradles the one the cell service provider gives and the one the cell phone manufacturer provides .

It is all they say and more. I think the AARP should check out their advertisers more closely.

Hello,

I just thought that perhaps I could give you an idea of what could possibly be happening with your rebate. I don't think I can help you much as I'm no longer a T-Mobile Inbound Customer Service Representative (fancy name, I know), but I tend to think that part of the frustration with these rebates is that the customer doesn't know what's going on. So, here we go...

"all the paper work was filled out (mostly by the salesperson)"
- A common problem with rebates is that salespersons often make the mistake of filling out the wrong rebate form. Rebates have very particular offer forms and sometimes salespersons will get the date wrong. The person on the phone has to investigate the scans (we get scans of the rebates, rather than the hard copies) to insure that the date code is correct with the phone that you purchased. If it is incorrect, the ICSR must change it and re-enter it into the database to be processed (and hopefully approved, as we lose control of the rebate once it's re-entered). Each time it's re-entered into the database, it will take 3 weeks (if I recall correctly).

"Then I received a letter saying there had been a problem with some of the rebates related to the type of phone I bought"
- This may mean a few things: it could once again mean that the wrong rebate form was filled out, the rebate was in poor condition when received, the handwriting was not legible, or that the scan for the rebate was terrible.

"I called yesterday, 2/13 and a very rude person (#493815) was giving me the same run-a-round about how something manually had happened to the rebate requests."
- Life at a rebate center sucks. Now, I'm not saying that as a good excuse for being rude to you, more of just explaining why some people at a rebate center are rude. Think of it this way: I would spend about eight hours every shift, tied to a computer in a little cubicle; if the day is busier than most then I wont get the relief of being able to converse with the people in the cubicles next to me for that entire day; if I have to go to the bathroom, I have to hit a timer that times me so that I don't go past a certain amount of time, and the same goes for my lunch break, how much time we take per customer to resolve their issue, etc; If we go past our allotted time then we will be warned and possibly fired; We're treated like cattle, everything in the building is bland and void of any cheerful colour, we're timed on everything, and on top of that we take the yelling from customers who are disgusted with the company.

Chances are very good that the person who is on the other line from you is getting their soul slowly crushed by the same company you may be mad at them for. That's just difficult to deal with. You hold no blame for this, we know that, we just find it frustrating that we are the ones who take the hit for the companies short-fall, and that we're limited in solving the problem.

However, there are methods of rectifying your rebate if you see fit: ask for a supervisor if you're unsatisfied. Usually you'll see another letter telling you that your rebate has been rejected for you to call back, if it takes too long call them back anyway. If you find that you don't like what the ICSR is saying (hell, even if they sound nice but is telling you the same thing) ask for the supervisor. It'll be a weight off of their mind, and you may have a better chance of having your problem resolved as the supervisor - although not much more powerful than the regular ICSR - tends to have more information in their arsenal to resolve your problem. Chances are that if your rebate is rejected three times the ICSR will just send you to the supervisor anyway, or the ICSR will put you on hold to contact the supervisor to resolve the problem them-self.

"And then they have the audacity to charge $18 to renew a 2 year contract."
- Rebate centers are separate from the other customer service centers. I'm going to presume that this is either to make this easier for the ICSR's to handle, or more difficult for the customer. Maybe both.

"I want my rebate, I want out of my contract because they are not honoring their end of the deal."
- Be cautious of termination fees. They're very pricey. If it's too much to handle then it may be best to wait it out. Then when the contract ends you can get out.

Honestly, rebates shouldn't exist. There's no purpose for them. Rebates simply exist to entice you to buy the phone with the plan. Logically, if they wanted to give you that money then they would have just taken that rebate amount off of the phone, rather than complicating the matters further. You'd have a cheaper phone, and nothing to have to worry about.

My advice to you is to base your purchase on the phone price itself rather than promises of rebates. Ignore them! They're more hassle than they're worth. And it's not just the T-Mobile company who does this. The Rebate center I worked at sectioned off cubicles for different companies: AT&T, Walgreens, Sprint, etc. Most phone companies (and really any company that offers a rebate) follow a very similar format. Don't think that you'll be treated any differently if you join a different company plan.

I hope that this information helps you a bit. And I hope that you take my advice on this.

complain to the FCC as well u can do that online. Go to Verizon...I went thru hurricane wilma and still had phone service with them. Never lost a call and they are very friendly people to work with. I hated T Mobile when I had them because they use other service towers and if you happen to make a call and the network is busy you get bumped...did u know that?
good luck...

After my run in with them, I'm Black Balling the S.O.B.'s. I had a Prepaid card and they also charged by Credit card. After many calls and letters to both T-Mobile and the Credit card I finally got a credit on my card. But T-Mobile still got the best of me. The phone with the double charge got misplaced. When I tried to transfer the Minutes to my other phone they said " No, we can't transfer the minutes from one phone to another UNLESS they have the same number. In order to transfer Minutes from one T-Mobile to another I was told I'd have to buy another phone and have it activated with the same number. Go to Blazes T-Mobile. Over a screw up on their part ($25) they will lose 100's of dollars from me alone.
I had three phones as they run out they will be replaced with something-- It will NOT be T-Mobile. They ran me around for weeks if not months over $25 and then keep the minutes because I would not buy a third phone. My credit card is long gone and T-Mobile will soon be. They will never charge a Dime to that card again. Vista T-Mobile who does the billing has a long record of supposed screw ups. Transfer Minutes only to a phone with the same number. Just another way to screw you out of what is yours.

I have T-Mobile. My two year contract is up this December. I will definitely not be with them in January! Their coverage area is poor, I have the same problem I'm in the coverage area but I have no reception in the house. I must go outside on my deck, and even there it is spotty. I tried to change my billing date so I could sign up for their "easy -pay" and have it come off my debit card but they wouldn't work with me. Actually, I've tried to work a few MINOR things out with them just to make things better or easier on my end and they don't budge. They know you're/I'm/we're locked in to their contract. Well, after the simple could you adjust my billing cycle question, I decided I'm done. I'll be signing on with Verizon.

I just called in from a CALLING CARD OFF OF A MILITARY BASE. WAY TO GO, T-MOBILE. WAY TO STEAL FROM HARD-WORKING AMERICANS. They charged me $100 on a $50 card--FOUR TIMES. I can't WAIT for the overdraft charges--thanks SOOOO MUCH. What a bunch of crap. And the reason I wanted to get my minutes so quickly, was so I could hear from my husband, in case he could call. I hope the folks at T-Mobile AND Vesta have their loved ones put into the same situation some day.

I'm sorry to hear about your problems with T-Mobile. While you may still feel “thrown under the bus, ” I actually wanted to add a strategy for managing and lowering your wireless bills for you to use. We shouldn't just monitor our wireless costs; we need to actively work to reduce them. For starters, check out the Houston-based company Validas, where I work in consumer advocacy. At Validas, we electronically audit and subsequently reduce the average cell bill by about 22 percent—equating to around $450 annually—through our website, http://www.fixmycellbill.com . From regular people to top corporations to huge entities like the State of California, an incredibly varied group of wireless customers uses Validas to slash their wireless bills. In other words, Validas works, and it can probably work for you too.

Check out Validas in the media, recently on Fox News at http://www.youtube.com/watch?v=-1uTCO16_ao .

Good luck at retaining control over your wireless expenses.

Dylan
Consumer Advocacy, FixMyCellBill.com

I'm sorry to hear about your poor experience with T-Mobile. The first thing I'd suggest you already sound aware of: to carefully avoid Early Termination Fees for canceling your plan before the contract ends. Secondly, even if you switch to another provider, I would also recommend that you don’t just monitor your wireless costs; actively work to reduce them. For starters, check out the Houston-based company Validas, where I work in consumer advocacy. At Validas, we electronically audit and subsequently reduce the average cell bill by about 22 percent through our website, http://www.fixmycellbill.com . From regular people to top corporations to huge entities like the State of California, an incredibly varied group of wireless customers uses Validas to slash their wireless bills. In other words, Validas works, and it can probably work for you too.

Check out Validas in the media, recently on Fox News at http://www.youtube.com/watch?v=-1uTCO16_ao .

Good luck to everyone reading at retaking control over your wireless expenses.

Dylan
Consumer Advocacy, FixMyCellBill.com

I used a prepaid t-mobile cell phone for visiting guests last year. This year, the minutes on the phone had expired. Thus, I called the T-mobile prepaid service and asked for a re-activation. They happily “reactivated” the cell phone for $25, charged to my credit card, but the phone never registered. When I called its assigned number of the cell from a land line, the cell phone did not ring, but different customer answered. Hence they had already assigned the number to a different customer and did not even mention that during my intent to reactivate the phone. In my opinion this is a CRIMINAL ACT and should be PROSECUTED.

LESLIE CHARLES GILROY (corrupt cop)
in company with
LLOYD STEPHEN GANZERLA
BELINDA JANE GANZERLA
EUGENE CLEVELAND GANZERLA
TRACEY ANNE GANZERLA
and others, robbed my wife and I
See the whole story here
http://austlawpublish.com/forum/viewforum.php?f=2

Agreed. Here's my story just in case a T-mobile Representative with half a brain decides to seek some feedback...I won't hold my breath

I lost my phone on the 30th and reported it on the 2nd. The rep I spoke to told me I could buy another Blackberry at the 2 year contract price. I went to a T-mobile retailer in the Hemet Mall to do so and was told they could not process the request because the were not an "actual" T-mobile store. The advised me to travel 30 minutes to a T-Mobile location in Temecula. Upon doing so the rep informed that there was a memo entered into my account on the 30th stating my phone had been returned to a T-mobile on Girard & Florida in Hemet, CA. T-mobile never contacted me to let me know my phone was phone over a week ago and the rep I spoke to on the 2nd never mentioned it to me either. I called the location and the manager stated he "didn't know" if he phone had been returned or not and he would have to call his reps. I visited the location and the reps told me the phone was not there, they stated I would be "lucky if one of the employees hadn't stolen it already." I showed them the printed note indicating the phone had been dropped off at that location, but they stated they did not have it. So I accepted the fact that my phone had been returned and I was never contacted and accepted the fact that it was most likely stolen from a T-mobile employee, but I could not accept the fact that after admitting that this was a high possibility they still wanted to charge me $350 dollars to replace the blackberry I originally purchased for $80. They have no response to the fact that I was given false information, never contacted regarding my returned phone, or robbed by one of their reps. They conclude that that they would rather receive $200 dollars from my early termination fee than the $2000 they would make of of my purchase of an $80 blackberry and 2 years worth of bill pay. They aren't the brightest crayons in the box but hey at least they...um...keep their employees happy with a free for all of the lost and found?

It was your error. Why would T-Mobile lower the bill?

I too am a Victim of Vesta T-Mobile. I received Notice from my bank almost immediately after making charges online. Today I got to such notices that T-Mobile made two such charges. For What? I called them and what a mess. On hold, then transferred, more hold, after an hour I was to be transferred to their Fraud Department. Clunk. Dial tone. Later I called again. Over two hours and NOT a thing got done. My Bank will take care of it. My credit card that was used ONCE by me has been canceled. The site I go to at T-Mobile I will attempt to close it. Normally I donate old phones. T-Mobile ( These are Prepaid Phones)
This time the phones will be destroyed. My advice. Stay away from T-Mobile. NEVER buy Minutes from them with any thing but cash. I thought today was just a mistake. BUT where did they get my Credit Card Info.? I have my card. It is not lost.. THEY GOT IT FROM THEIR RECORDS. Charging Prepaid Customers. BULL S_ _ T. I will never deal with them again. LOOK at this Forum. Mistakes?

dont ring customer support.. you will be on hold forever, ring the source

michael.wieandt@t-mobile.com
[protected]@tmomail.net

Contact this t-mobile employee he is helpful 24/7 and can work out any of your problems. Thats his job!

Customer "Don't Care" is right. They never reply and the only verbal response is"Buy a Pay as you Go" phone!
Mt texts are weeks late, I can't get a signal or connection and have lost so much business through customers inability to connect to me.
They don't care. I will never ever touch T Mobile again and I will be verbally recommending anyone I know not to touch the company.

STANDBY? WHAT'S THAT?

I started getting charges also, I do not have a T-Mobile account and never had one. I received 5 $100 charges in the span of two days and and closed my Capital One credit card and reissued another number, and the same thing happened with 1 charge for $100 and $50 on the same day. I'm not sure if it's an inside job with Capital One because I have my card for awhile now and when I replaced my picture it started happening. I also contacted "Vesta T-Mobile" and they wanted to know the credit card to dispute the charges, which I didn't not give.

The phone number listed on the "Vesta T-Mobile" is [protected].

I am now engaged in battle with Vesta T-Mobile over two charges made on my credit card that were fraudulent. My credit card company agreed and reversed the charges. However, when I tried to order more minutes, I was denied by T-Mobile as revenge for not paying these fraudulent charges. Something needs to be done about this company as it appears from other posted complaints that this was not an isolated incident. Further, talking to their managers was like talking to gangsters.

T-Mobile is a vary bad company they charge 20cents a text message on a plan with UNLIMITED text messaging they are charging 300 a month on a plan that is only 80 get the run around and nothing is dont not to mentaion the service is just terriable cuts out and drops calls constantly horriable service we now have NET10 never once have we dropped a call or have had calls cut out

I paid my cousin's year old AT&T balance with a check from an account in my name. Mind you, the phone has not been in service for almost a year. Vesta has since made two automatic deductions from my checking account. Both were in the same statement period so I did not discover them until after the second one. I went right to my bank and signed an affidavit stating that I did not authorize the charges. They said I should have my money back in 2-3 days.

I put money on my sister's phone once. Afterwards, each time she added minutes to her account from her phone, it was charged to my debit card, which shouldn't have even been saved anywhere. T-Mobile won't do anything about it, so I'm disputing it through my bank.

I saw the same thing on my bill and thought it was some rogue company. Then I figured out this was the pre-paid TMobile charges I was adding to my daughter's cell phone once in awhile. The suspicion comes from how they display their name on the charge. It should say "TMOBILE PREPAID CHARGE" or something. The cryptic entry makes it look like someone is up to something. The charges are from making an online re-fill to a TMobile pre-paid minutes cell phone.

I just discovered the identical situation only I had three charges on my card, on the same day in January 2009. I called vesta's number and was on hold for 30 minutes. I have disputed the charges

I think you are bitter and should read your contract about the early termination fee of 200.00 that you signed with your own hand before you even walked out of a t-mobile store. You should blame yourself for not reading the fine print. They are a big company and they have policies like any other cell company would. Get over it and quit whinning like a baby.

Rachel

Vasya, I'm sorry to hear about your T-Mobile problems, and it subsequently sounds like you might be interested in a way to lower your cell bill. I actually work for a company called Validas that reduces the average person's cell bill by 22 percent through their website, http://www.fixmycellbill.com. You upload your bill and find out for free if you're one of the eight in ten wireless customers being overcharged, and if so, by how much. If you choose, Validas provides an additional highly detailed and personalized adjustment report that, for five bucks, is emailed to your wireless provider in industry specific format in order to implement Validas's cash saving changes to your plan. If Validas can save you more than $5 on your bill (the average customer currently saves $480 annually through Validas), then this obviously provides a cost effective remedy for reducing cellular expenses.

Validas is becoming known as the preeminent advocate for the wireless consumer. Check out a feature about the company on The Big Idea with CNBC's Donny Deutsch at http://www.cnbc.com/id/22782456/. Validas has also been profiled in the New York Times and Business Week.

Happy holidays, and good luck on trimming down wireless expenses.

Dylan

T MOBILE IS THE WORST Fewest bars, most dropped calls...they claim they are always installing new cell towers to improve but it never worked.

WHAT?

Who is calling you - the phone company or a collection agency?

IF collection agency - did you request debt validation?
Did you question it all?
Do you know your rights?

Fair Debt Collection Practices Act - www.ftc.gov

Sounds like you allowed yourself to be scammed by a Collection agency - but you left out way too much information!

I have the same problem with T mobile. Unwanted text messages comming and outgoing messages sent out automatically through AIM. While you are sleeping it happens I made a comlaint in january of 2008 to block the text messaging, the lame excuse I received was We dont have the feature to block it. Then I aproched the dealer to complain about it in March 2008, same excuse, then I wet to the Tmobile Show Room and I got the same message . I have been payig $20, 30 and even $110 pre monnth for text messages I never used. As per company customerservice text blocking feature was put into effect in July of 2008. But the fun part is they did not block the text messaging but sent me $4000 text message bill for september of 2008 and suspended my service three times in november. Numerus calls made to the customer service was not going anywhere At this point Iwoul like to get some advise, where to turn Thanks

hello. what you need to do is ask to speak to a supervisor off the bat. you will not get one right away but it will set the tone. ask the csr to check the 'device model warranty tool' to show that you have never used a bb on the line. second of all tmobile does not charge roaming international for calls from the us virgin isles. if you did indeed get billed for these calls then they must be removed.

normally this is not something we would credit, but the fact that you dont even have a bb would make a thinking csr think you were mis infomed about the soc you added.

first of all i am positive you got the bill insert. second of all texts just went up to $0.20 per sms. third of all if you had noticed in due time you could of cancelled service with no etf. fourth of all you can block sms from comming into your phone. fifth of all I AM POSITIVE YOU GOT THE BILL INSERT

wasnt it your choice to stay past the buyers remorse period. ? didnt you know once that time period past you were stuck ? wouldnt that be your fault for not cancelling?

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!

I'VE BEEN WITH T-MOBILE FOR OVER 4 YEARS AND OUT OF THE 4 YRS I'VE ONLY ENCOUNTERED ONE BAAAAAAAD CUSTOMER SERVICE REPRESENTATIVE. I HAD COMPLAINED ABOUT HER A FEW MONTHS AGO AND I STILL REMEMBER HER NAME AND HER VOICE VERY CLEARLY! FOR SOME ODD REASON, THIS KIRSTEN LADY IS ALWAYS ALWAYS THE ONE CALLING ME AND GIVING ME A HARD TIME! ITS TOO BAD THAT JUST ONE BAD EXPERIENCE WITH T-MOBILE CAN CHANGE YOUR WHOLE OPINION ABOUT T-MOBILE AS A WHOLE. AS FAR AS IM CONCERNED, I ###IN HATE T-MOBILE! WITHOUT MY AUTHORIZATION, THEY HAD EXTENDED MY PLAN FOR ANOTHER YR! NOW IM STUCK WITH LOUSY SERVICE FOR ANOTHER YR! THEY ALSO ADMITTED TO A MISTAKE WITH MY CHECKING ACCOUNT NUMBER ( AND I HAVE MY CHECKING ACCOUNT HISTORY AS PROOF) SHOWING THAT THEY TOOK THE MONEY OUT AND STILL DISCONNECTED MY LINE! THEY SAID A CHECK BOUNCED AND THAT NEVER HAPPENED! IT WAS THEIR STUPID FAULT FOR MIXING UP THE NUMBERS OF MY CHECKING ACCOUNT ( AND I RECORDED THE REPRESENTATIVE EXPLAINING THE WHOLE SITUATION, HOW IT WAS THEIR FAULT) BUT KIRSTEN STILL INSISTED THAT A CHECK BOUNCED! SHE IS THE ONLY ONE INSISTING THAT! I WENT THRU HELL TODAY BECAUSE EVERYTIME I TRIED CALLING BACK JUST TO AVOID KIRSTEN, ITS LIKE THEY WERE TAG TEAMING AND KNEW IT WAS ME! AND PROBABLY LAUGHING AT ME. THIS IS THE ONLY TIME I'VE EVER FELT COMPLETELY HOPELESS AND JUST BURSTED OUT INTO TEARS OUT OF PURE FRUSTRATION! THERE IS NOTHING YOU CAN DO. EVEN ME COMPLAINING ON HERE WILL NOT DO ANYTHING. COMPLETELY HOPELESS.

It is a technical limitation that T-Mobile cannot unlock any handsets it does not sell.

As I understand it, it is also technically impossible for a carrier to re-lock a phone. It would be extremely difficult to re-lock a phone that it can't unlock in the first place.

There must be an issue with the phone.

ditto on those other comments. Seriously, if you have a 300 minute plan for 2 kids, and don't curve their usage, of course they are going to go over their minutes, they are kids, thats what kids do! Nobody's fault but your own. Moreover, people that make stupid complaints to bodies of any organization or company, ruin it for the people that have real issues that need to be dealt with as they are "clogging" the system with useless complaints that shouldn't be responded to in the first place.