Complaint Rating:

Im in the military (USAF) and I financed my 2007 cobalt through Nuvell 4 months ago, I recently received orders to be stationed in Germany and i leave in November. I have a military allotment going with the company and everything. First of all, sometimes when you send payment they dont receive it for whatever reason. Then, when you call to see what happened you are greeted by rude associates who accuses you of never sending it. So i got tired of sending multiple payments at a time and i set up the allotment. Then when i tell them i had orders to germany, they tell me to go ahead and send them the orders and they'll review it. I thought they would look at them and write the letter of approval or whatever (I am in the Military after all and i have no choice on where they send me). Anyway, 2 weeks go by and i call back to check the status and they tell me I was denied the request. I thought it was a mistake so i told her my situation again and she says "I know but you're still denied". that was rude in itself, but when i asked what i was supposed to do with the car she says "I don't know sell it or something". I asked to speak with the manager and i was met with the same response. He told me that i didn't have enough payment history (I've only had the car 4 months now). I'm not trying to "take the company down" though something should be done about their customer service. I simply want to inform everyone that Nuvell is totally unsupportive of the military and our situation. Hopefully someone reads this and decides not to finance with these loan sharks.