Complaint Rating:

Company information:
Irvine, California
United States
Phone: 4082033418

Don't fly US Airways because they are not a responsible airline.

I purchased a ticket to Cabo, Mexico in April 2009 for my brother's bachelor party, which is for 2days and 3nights. I arrived at the Orange County airport the day of my flight to find out then that my flight from Phoenix to Cabo had been canceled! After an hour an a half of talking to the desk, they re-booked me for the first available, which is next day. That meant my vacation had been cut short to 1day 2nights. On top of that, I couldn't cancel my hotel reservation because it is the day off. And I have reserve another personal shuttle to pick me up which is an extra $100. Also, I took a day off from work just to deal with the frustrations that US Airways has caused me.

The worst part comes when I call their Customer Service and explained to them my problem and the financial loss they have caused me. They told me they sent me an email in May telling me of the change. Looking through my email, I have no record of receiving it, only my original itinerary. But then I asked them why they didn't call me or make sure I knew of the changes? Is it really enough for them to just send out an email on such a big change for an international flight without making sure I knew what was happening with my flight? What they told me when I asked was the biggest shock of all, "Please email our customer relations about your complaint, and they will get back to you in 2 to 3 days..."

I have the feeling I won't be compensated for my one night lost hotel cost, my extra shuttle service, or the day I had to take off work for this vacation. What was suppose to be a 3 night celebration for my brother, has now been partially ruined.

Don't fly US Airways because they are not a responsible airline.