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United Recovery Systems Complaints & Reviews - Annoying multiple weekly calls!

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United Recovery Systems

Posted:    Steven Sykes

Annoying multiple weekly calls!

Complaint Rating:  87 % with 55 votes
Contact information:
United Recovery Systems
United States
About twice a week or so, I am getting phone calls from United Recovery Systems. The last 4 digits of my SSN do not match the last 4 of the person they are looking for. I do not have ANY bad debts from anywhere. Yet the calls continue... this has been going on for several months. How can I get this stopped? Plz advise smb!

Thanks,
Steven Sykes.
Comments United States Unsolicited Phone Calls
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 22nd of Jun, 2007 by   andrea warren 0 Votes
I agree completely URSis beyond unprofessional. I do owe a debt and had been paying, they claimed I refused to pay. I offered to send my bank statements and the man kept saying u refused to pay I am paying the CC company every month but will not give them 1 penny.

They also call me about 6 times today. This is harassment.
 29th of Jun, 2007 by   Jordan Reeves 0 Votes
I agree with you totally as former employee of United Recovery Systems I can tell you for a fact that yes we were told to tell debtors that they were refusing to pay there accounts, this is technique used to get most people talking so we can then say okay well if you're not refusing to pay your account then are willing to pay the balance in full today or make some kind of arrangement. We went through this rushed training and was taught what we could say and couldn't say, and then when we got to the floor it was different story managers , would tell you that it more important to get the money they wanted a big fat bonus check. We would call an account holder and speak to them they would give a reason why they couldn't pay and then turn around and call their The FDCPA laws states that if we make contact with the account holder we can not then turn around and call his relatives and friends associates neighbors John at the corner store to see if has any information. Collections is a dirty game at URS. Oh you thing that you're getting fucked,but it was us the collector who was cause we as a collector are the ones who could get fined or sued by you the account holder personally and fired for doing what we were told to do. And then not to mention when it is all said and done you have compromised your morals and you think your fixing to get this big fat bonus check and they tell you no you didn't bonus or yes you did her is $120.00 for all your hard work. I have worked in collections for another for years, it was a good company we were appreciated the company didnt do these under handed things that URS dose. But know that you can file a complaint with the FDCPA if you feel that you're been harassed.
 5th of Oct, 2007 by   melissa -1 Votes
i agree with the poster who was an emp of urs...i am now, and am looking fo rmore gainful emp...i'm actually one of few collectors who get the mgrs mad, b/c rather than holler or state that whole refusal to pay bit, i listen, b/c i'm told i cannot hang up etc...and i'm shy as it is about things, and really had no idea what i was getting into...and right now, i'm working for a part of the company whose client gets sued, oh i'd say 1 time every 90 days.....and when i bitch about the things we're supposed to do or the things we're supposed to say, i'm told everyone but the owner is replaceable.....my mgr is a little better, he's not a dick...but then again, everyone else it's all about the mgrs check, b/c theyre paid by how we do, so if we're not doing good, they don't get paid, which means shit rolls down hill...please, believe me when i say some of us really do care about the debtors feelings, and that's why we dont bonus, but i dont blame you for the way you feel...when it comes to urs, i honestly think someone had some extra cash, and a damned good credit report, and decided "hey i have an idea, we've got money, let's go after those who don't" and apparently it's worked...offices in monterey mex, houston, tx arizona, tulsa, and now a new office in brian college stn texas.....
 9th of Oct, 2007 by   rcm -1 Votes
It's refreshing to read what the credit collectors go through, including training methods. There is a person at URS currently trying to reach me. I am not responding to his calls, specifically because I have already experienced the telephone manipulation where the collector tries to box the debtor into a corner by claiming that the debtor is "refusing to pay" the bill. I was talking with a collector from a different agency, and when I would not make a specific commitment to pay a certain amount by a certain date, she accused me of "refusing" to pay. When I said that I was not refusing, I just couldn't make a specific commitment, she said I was "playing games" with her. I said that I was being as true and honest as I could be, especially by not making a commitment I was not sure I could keep. She was obviously very frustrated with me, and left the conversation stating that she would mark me down as refusing to pay, and there would be dire consequences. In another instance, a fellow told me, when I wouldn't make a commitment, that I was being "cavalier" about the debt. I told him that he had no idea what my emotional state of mind was, and that he could not infer my attitude toward the debt based on my not making a specific commitment to pay a specific dollar amount by a specific date.

From these experiences, I have decided to avoid all such telephone calls and just quietly work out arrangements myself without talking to these folks.
 24th of Oct, 2007 by   Danielle -1 Votes
Here's what happened to me:

I'm only 20 years old, and these people at URS thought they had me pegged. I used my credit card for school items and fees. Well I found out my rights and did some research. A lot of what the lady said was deceiving. She said that if I didnt pay they'd take a post dated check for Friday (illegal). She was sort of rude in a way that she was saying that well its your fault you forgot to pay your own bills (illegal). Well, look here... I talked it down to a crazy settlement. And the lady was amazed at what I knew. I guess I was lucky.
 13th of Nov, 2007 by   Mark Gardner -2 Votes
This organization called my home at 7:30 in the evening asking if I could help them get in touch with one of my neighbors to which I responded: "How about you give me your name, phone and group you represent?" and he did.

If I am not mistaken, this action, utilizing a phone directory to canvas neighbors to gain information on another neighbor is tantamount to harassment. I advised my neighbor to call his attorney and pursue legal remedy and damages for the possible character damage their call may cause.

I would LOVE to see a company that uses such gutter tactics get burned.
 22nd of Nov, 2007 by   M.K. -1 Votes
these ppl are evil! yesterday, alone, i had this particular man, Bill Patton, from URS, call me in a 30 minute time span at my home twice, my cell phone twice (leaving messages), my disabled father, a previous employer, and my current employer. you would think the first message left in that amount of time would be good enough. i was at a dessert date with family that are in town for the holidays. i am not going to answer my phone an talk business at that time. it's not really a professional business with this person anyway. he was very "frank" with me, as he explained he would be on a couple of occassions. i am currently trying to work out my debt that was a result of a divorce, however, these people are blood thirsty vampires. i never had anyone say that i refused to pay, of which i never said i wouldn't. i just told them that i could not make the payment they wanted me to make. i am a single mom, and i get no financial help from my ex. of course he went in to asking if my ex's family could help me, and everyone else down the line that could help me. no, if anyone could have helped me, i would not have been in the position i am in now. i must say that this guy was not very nice, and i know they aren't suppose to be, but he had no problem in prying into my personal life, and using it against me. he told me that i had better get a lawyer. i had asked the original contact to fax me my account info they had. she did, and he contacted me saying that "the managers were all over it since she had faxed me the info" and that "there were manager's notes all over my file". WTF?! can i not have documentation of what they have in their files about MY account? he proceeded to tell me that my account was not sold by my creditor, and that they had been hired specifically by my creditor to pursue my debt. i know for a fact that this accout has gone from my orginal creditor, to NCO, and now to URS. they don't give an inch when it comes to understanding. i know not all people working for collection agencies are horrible people, and i feel bad for the ones that are the monsters.
 10th of Dec, 2007 by   Lindsay W -2 Votes
Bill Pattmon, wow, that name is familiar. Oh yeah, I'm mailing a ceast letter to him. He called my neighbors, family, and friends, and informed them of my debt, even after I spoke to him. ILLEGAL. Also said pmnts could not be accepted, I had to pay the full amount, and the pmnts I was already making could not be accepted. That's illegal also. He used rude language, and said I refused to pay. I have a complaint with the FTC, they said to mail a certified letter, if they do not stop they recommend a law suit. Something for everyone to think about. You may be in debit, but you are still a person.
 16th of Dec, 2007 by   Aileen Hudgins -1 Votes
URS continues to harras me regarding a debt my deceased father may have had. My in laws have been contacted and have requested not to call anymore. I receive calls on a weekly basis and have requested them not to call me or my family anymore. They are rude and never tell you the nature of the call. One of my sister in laws received a call and they told a lie to her stating she was listed as a relative to call which is totally absurd. THEY ARE LIARS and I am seeking any advice to make them stop. Account Rep FRED TRUEX and Supervisor JOE PETRI are the ones who informed me that my sister in law was listed as a relative, which is a lie. They crossed referenced property I own which my sister in law lives at and started calling and harrassing her. THEY ARE WRONG AND VIOLATING MY RIGHTS AS WELL AS HARRASSISNG UNINVOLVED PARTIES.
 2nd of Jan, 2008 by   Henry -1 Votes
URS is calling me..and I don't understand why...I pay my credit card bill every month and sometimes twice a month. I dont have a huge dedt they call like 20 times a day. They tell me that I dont make payments. I was like WTF!? I'm looking at my computer screen that shows me all the payments I made. Is what they are doing illegal? I dont want them to call me again..because I pay my bills.
 3rd of Jan, 2008 by   Eva Shively -1 Votes
URS keeps calling me for unknown reasons. I have no credit card debt and own my home and car free and clear. They say they are looking for my daughters scumbag ex-boyfriend, Jason Mazei. I have told them repeatedly that he does not live with us, nor are we in contact with him. They continue to harrass me constantly!!!
 4th of Jan, 2008 by   Henry -1 Votes
Ok,URS called me last night again. I didn't answer but I did sent them a certified letter asking them to stop calling me. Lets see if that works. Its stupid! they use different people to call and they dont' even let each other know that they've already talked to me. WTF! No wonder why they get sued all the time by different people.
 9th of Jan, 2008 by   Brett -1 Votes
I am having the same problem on a debt that I owe. I have no problem paying what I owet, but they want it all NOW and I cant do that. What are my options???? What have you all done????
 15th of Jan, 2008 by   will -1 Votes
I received a phone call from the person, they called my place of business and then they as well called my home. Each time being rude. This was the first call I received. I had recieved a letter form the credit card company stating that my balance was zero or $0 when they closed my accounts. this being said its would be inproper to try and collect on something you said was not owed as well as for this company to call and then and badger you while at work. I flat out told them they needed to call my cell phone only. I told them not to call me at my employer anymore. Now from what I read they will not do that, however by law they will have to. I was as well doing some research on this company and found a court case from the FTC talking about there illegal actions agaists people. If you are interested in viewing it read it @ http://www.ftc.gov/os/2002/04/unitedcmp.pdf
 24th of Jan, 2008 by   Alison Palmore -1 Votes
URS has been harassing me for about 2 weeks now and just today I found out that they've now actually called a neighbor of mine. I already set up a payment schedule with my credit card company to pay up to $50 a month since that is all I can afford. I refuse to return any calls made by URS and I'm very upset that they'd dare to call a neighbor. They have not yet called where I work, thankfully. I wrote a letter to URS today explaining that from now on they must only call my cell phone or home phone and that if they continue to harass my neighbors that I will take action. I have never denied that I am in debt and I would have thought that by setting up a payment plan with my credit card company, that would, in itself, show that I do take responsibility for my debt! But I'll admit now that I know they'd call a neighbor to reach me... would they call my parents at work?
 28th of Jan, 2008 by   Eric Shaffer -1 Votes
They have called me a few times now. Nothing as bad as most of you seem to experience. The first time I thought it was a mistake and the woman I talked to said she would take care of it. This was approximately a month ago. Just recently I received another call from them stating I had a debt on a Bank of America account. The only problem with that is that I have never had an account with bank of america. The address he gave me for confirmation was an address I have never lived at. So as much as they may be terrible, they have tipped me off to possible stolen identity on my part which I am currently investigating. So maybe they did 1 thing right.
 7th of Feb, 2008 by   Brett Kulbis -1 Votes
I've been receiving several calls from Mr. Proctor at URS regarding a debt with AMEX. I acknowledged the debt and wanted to make a payment plan and I wanted it in writing. He stated that they don't do that for debts and wants the whole amount. I explained my situation and he had the nerve to suggest I go get a loan to pay back my debt. I told him I am not going into further debt just to pay them in full. I've ignored his calls for the last two weeks. Next week I will answer his call and ask for the payment plan in writing, when he says no I will hang up.

By the way, I can still pay my debt online with AMEX so I don't think URS owns the debt, but are just collecting for AMEX. This equates that I don't have to pay URS anything and will not.

For all of you still having problems with URS check out how Dave Ramsey recommends taking care of collectors. Those being harrassed check out Robert Paisola, his sight has actual calls you can listen to where he has called collectors for clients. Some of those calls are very nerve racking.

Stick to you guns and don't let them talk you into paying them before you pay your mortgage/rent, food, utilities and transportation.

And NEVER, EVER send them post dated checks or give them electronic access to your bank accounts.
 8th of Feb, 2008 by   twilliams 0 Votes
URS has been calling me for about a month or two. I usually don't answer. Mainly because I didnt even know who they were. Unfortunately, my son answered it yesterday and said yeah my mom is right here. Anyway, the girl Ashley Smith, asked me if I knew anything about my neighbor "steve." I wont give his real name. I told her I know him as far as the wave hi or bye when we pass, but that was it. I asked her how she cameup with my phone number. She told me she was looking at people that lived around him hoping to catch him. She then proceeded to tell me that she has even been trying to contact him at work! Keep in mind I still dont know who this company is. So I told her the best I could do was give him a message. She said that would be great. They were just needing to give him some real important information. I hung up. I then called the number which came up on my caller ID. When the girl answered I then asked what kind of company is this. She told me United Recovery Systems. I assumed that to mean a bill collector. So i guess my complaint is, since when is it the neighbor(hood) business if I (or my neighbor in this case) owe someone money!!!! I would be very upset. I may even call the FTC to see if it is illegal for them to keep calling me in order to get to my neighbor. What do you think? Should I tell him?
 8th of Mar, 2008 by   A disgruntled old employee -1 Votes
It's incredible what certain companies will let you get away with. From past experience working with this company I know how truly unprofessional they are. My boss was probably the most rude person I've ever known. Working as a debt collector for years he honestly thought he could get away with talking to me like he was my father. It was ridiculous.
As far as harassing the customers go - I was not one who took this approach, but I knew many on my team that almost sounded hostile half the time. The reality of it is, in our company and to their employer (Dell) it was completely fine.
Also they work off of a computer system where we don't have a choice in whom we're contacting - other than that there is a system called search tracing - where credit card collectors do what I read above - which is calling everyone and their sister just to reach you. You may think it's harassment (and hell, it IS), but there are people out there who are horrible with their credit cards, and these collectors go in thinking the worst of people already (since half of the US population honestly suck with credit cards). Granted I can't vouch that it's the greatest way to get people to pay, it's half of the time affective, but full time annoying as hell.
Our team was supposed to look up to these people, and in a way they are very brave for going head strong with some of these horrible customers. Believe me, the life of a collector is no fun and games. People have to clean up the dirty work of other people and it's a pain in the rear end.
To answer someones question - we are authorized to call neighbors to find you. Some people leave the state they live in and leave behind nasty debts, it's disturbing. Some of these people don't even have jobs, there parents haven't seen them in years and the only trace of them is their name (or since there is no one with a unique name anymore. Don't ever name your child John Smith, sweet jesus!) tacked onto a house or apartment. So it's really cruddy for the unfortunate souls who are innocent and are indeed not the person the debt collector is looking for. The sad part is everyone lies. When you say you don't know that person or it isn't you, you could possibly be lying to a debt collector, and it takes many phone calls and years of experience to weed out the people who are actually telling the truth.
In closing, no matter what your situation, these collectors will do anything in their power to collect your whole debt. If they only get a little bit of your money, they won't stop calling. If they don't get any of the money, consider your butt SOL.
 14th of Mar, 2008 by   ISPVOIP -2 Votes
I can tell you this much. IF You have a problem with CREDIT BUREAU or COLLECTION or LEGALS you can post OPENLY at http://www.credit-bureau-lies.com.

As for United Recovery They have been calling my office over 195 times in past 32 days. I have told them stop. I have given them the phone numbers they have called in PA,OHIO,FL,TX,NV,and NY. Where we do have over 395 phone numbers for our VOIP company. They tell me over and over. IN their own way I am a DEAD BEAT. We now have it when they call the phone will capture their number and call them back from one of our clients LIVE PHONE SEX LINES and they can then listen to PHONE SEX. I have also taken the SPEAKER PHONE CALLS I have had with them which is taped on our SECURITY SYSTEM AUDIO/VIDEO and have them where they call me a dead beat per say. So this is going to get fun.

Collection Companies need to realize they are not 100% RIGHT. Like with me. I have a CHECK DEBIT CARD with bank with HIGH 6 DIGIT figures I draw against monthly and the CHECK DEBIT card can not go into collections it is only worth what your account balance is. The 2nd card is 187 Platium AMEX Cards we run from $225,000 to $315,000 a month on. AND AMEX LOVES US the fee's they collect at 2-3% are ASTATIC and when I called them they don't use United Recover for NOTHING. SO let's see. HOW RELIABLE IS THIS COMPANY... Well in my opinion the are "Worthless C O C K S U C K I N G "Mother F U C K E R S" that need to know they are now on my LET'S SUE THEM LIST" So you need to know if you want in on the class action law suite post it on the credit bureau lies site.

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