Complaint Rating:

I paid in full for $1300. I check my next statement and Surprise! I have a new balance and it is not $0. I called them and they informed me the finance charges are calculated one month behind. How can you ever pay that off! It cost me $10 extra to pay and close the account for a new $25 finance charge after paying $1300 in full to pay it off. I had to pay by check which is how you pay on the internet. However the phone representative informed me that if I paid on the internet it would take 2 days to process and I would be accessed a late fee as well as being charged for the payment. If JPMorgan Chase had any integrity they would shut this company down. eBay and Travelocity are the next on my hit list.