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Wu Yi Tea Complaints - Unauthorized payment taken out of account after canceling the order.

Review all Wu Yi Tea complaints

Wu Yi Tea
Posted: 2008-04-28 by Rebecca Huff  [send email]
Unauthorized payment taken out of account after canceling the order.
Complaint Rating: 50 % with 6 votes
Company information:
WuYi tea
United States
Phone: 1888
teahelp.usa.com

Was charged through my bank after I had already canceled. Now my bank account is totally screwed up and have to pay several hundred in fees because of this charge messing everything up.
Comments United States Unauthorized Charges
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More Wu Yi Tea complaints
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Wu Yi Tea - False advertisement!
Wu Yi Tea - Scamming
Wu Yi Tea - Charge shipment i did not order!
Wu Yi Tea - money taken out of my account
Wu Yi Tea - unable to reach by phone to cancel future shipments, and website given for written cancellation does not exist
Wu Yi Tea - Just wanted sample
Wu Yi Tea - Terrible scam!

Comments

 Sort by: Date | Rating
 560 days ago by Trudy M. Patzner  [send email] 0 Votes
I saw your informercial on TV & decided to try your WUYITEA only because it was a free 30-Day Trial. All I had to do is pay $6.95 for shipping & handling. So I called the number to place my order & of course they try to sell you everything else under the sun which I gladly declined everything that you had to offer. Then all of the sudden I was being charged for your TEA without re-ordering the product or even receiving your product until about a week & a half later. Then I was charged for another two shipments of product which I haven't even received. I cannot believe how you people do business. How do you get away with charging people's credit card without prior authorization. I hope this ends up bitting your company in the ass & you get sued up the ass for all your unauthorized charges. This will definately deter me from ever ordering anything else from an informercial again. I want my money credited back to my account which totals $95.39. If I don't get any results within the next two weeks I will be looking at filing a civil lawsuit against your company & I'm sure that there will be a million others who will follow suit.
 535 days ago by Clarene Boogaard  [send email] 0 Votes
April 2008 I cancelled and recieved a cancellation number ceb-5163217. On May 27th I was charged again. I called, they said they could not find a cancellation. So they gave me another number 3120839. But Im still in debt for $29.95.

Clarene boogaard
 527 days ago by Rhutzler  [send email] 0 Votes
I have been struggling with the same issue everyone else has been. Tonight I finally got confirmation but of course I'll have to wait and see next month on my bank account. I found a number to call on the internet. 1866-396-5711. You have to be patient. I spoke to a customer service representative and he said that he would cancel the product... Did you know the product is a web site for weight loss support that goes with the Wu tea. It's written in very little writing on the contract that you are automaticly signed up for this "service" Anyway, , , He offered me the current month's refund. I was not satisfied and he transferred me to the supervisor "Laurie". She was very helpful and gave me two months of refund and made a cancellation immediately and emailed me the confirmation number. As I said I'll wait to see what happens next month. Good luck to you!
 404 days ago by Galeh47  [send email] 0 Votes
I am going to get a lawyer and sue the basssss if they don't stop charging my credit card. I canceled their shit and they are still adding to my card the losers.
 356 days ago by Pissed Off  [send email] 0 Votes
Im reporting my credit card stolen because of this stupid company.
 246 days ago by   maria 0 Votes
WuYi Tea is a SCAM. They are liars, theives and do not have any morals. I order the tea online and it was free trail I just had to pay for shipping. The tea arrived after a week and a half and after half a week I was charged $60. Since it was not working for me and I returned it after I cancelled the whole stupid thing and I was given an cancelliation number and I thought everthing has been cancelled but it wasn't. After few months I found out that that they had give my credit card number to some other company called WEBACCESS and they were charging 9.95 and 4.95 each month. I called to question how dare they charge me without my authorization they said I agreed to the terms and conditions. Well I did not because it was a free trail offer and you don't charged for it. I was able to get some of the refunds but I am still so angry about what happened. To those who are thinking about getting this please beware of the scam.
 1 days ago by   Honee P 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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