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Performance Health USA Complaints - Unauthorized charges

Review all Performance Health USA complaints

Performance Health USA
Posted: 2008-06-20 by MIKE BISHOP [send email]
Unauthorized charges
Complaint Rating: 100 % with 2 votes
Company information:
Performance Health USA
11811 N. Tatum blvd. #3031
Phoenix, Arizona
United States
Phone: 801-318-0031
greentea.performancehealthusa.com

I paid for shipping of a sample, discovered the product did not perform as promised, so declined to order any more from Performance Health USA. Without authorization, they have sent me two orders and billed my debit-card account $79.95 each time, for a total of $159.90.

I am unable to reach PH USA to cancel these unauthorized orders and charges. I'm turning this over to my bank to have all future charges declined.
Comments United States Unauthorized Charges
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Performance Health USA - Bad service
Performance Health USA - I want my money back
Performance Health USA - GREEN TEA CAPSULES

Comments

73 days ago by Ruth Laurent [send email]
I have the same situation as the person above this company is a fraud and should be turned in. I have asked that no more orders be sent to me after trying the sample and I received 2 unauthorized packages. My bank suggested that I change my account number to avoid any future orders billed to my account.
49 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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