Complaint Rating:

Company information:
1&1 Internet
United States
1and1.com

1&1's billing policy is to hold credit card information on file. When payment is not made (for example, if the credit card on file expires), 1&1 will not stop service like most service companies but will continue service and contract a collection agency for collections. Customers must officially close their accounts to stop service. This is not the standard billing policy consumers expect. While their policies are disclosed in their Terms & Conditions, 1&1 is clearly using their "fine print" to extract extra fees from customers wishing to close their accounts.

http://esupport.fcc.gov/complaints.htm

https://www.ftccomplaintassistant.gov/