Complaint Rating:

Company information:
Western Union
United Kingdom
www.westernunion.com

I was victim of an online scam using Western Union in June this year. I was trying to rent a flat and the landlord asked me to send the monday to a friend using Western Union. I did, then send a picture of it to the landlord, who took my money. Western Union refuses to take any responsibility. The police says is WU´s responsibility to contact them and they cant help me. The Citizen Advice Bureau just told me I had to keep on sending letters to them and make a formal complaint procedure.

I have done all of this. " months later, I still don't have any news about my money. Has any of you been in a similar situation??? What did you do??? What else can I do??? I don't understand how can they refuse any responsibility in this when:

- I told the lady at the office why I was doing that with my money and she didn't say anything.
- It doesn't say anywhere that you should keep your number or receipt in secret
- They accept a fake id to give my money away.