Complaint Rating:

Company information:
VIP Auto Parts
United States
vipauto.com

I made an appointment to purchase four studded winter tires and to have them studded, mounted and balanced. The work was performed on December 9, 2007. When the work was finished the paperwork was completed and I wrote a check from an Equity Line of Credit.

This Equity Line is hardly used and has a minimum balance on it and we do not write checks against this line of credit very often. The check was 'called in' to a company called CERTEGY. Certegy refused the check because the check met one of their 'risk models'. I explained that I own my home outright and that I had an ample balance on my equity credit line! I was forced to use a credit card at the time of sale, thus paying interest (equity interest is a deduction with zero percent interest). I will admit that I became extremely angry at the situation BUT will never step foot in VIP again. I called CERTEGY when I came home and they stood by their decision.