Complaint Rating:

just going through a 4 month process of getting my refund. Been dealing with Peter Frivaldi and sent me to the account manager Loudres Torres. Loudres Torres does not have a contact number of course and is unreachable via telephone. Her email address is pretty much useless as the rest of the company is. She doesn't respond to any of her emails. I sent her multiple emails and just forwards them on for other people to handle. I.e. Peter Frivaldi. Peter has been the most professional at this point at returning calls and answering calls and emails. No one else has.

Steve Copeland who is the Director is not doing anything other than sitting on his ass. Lieing to me yesterday about being on a meeting; so he picks up the phone to see who it is, yea right, and said he would call me back on my 714 area code number. He knew my number off the top of his head. Because he must not answer it and has it blocked. He picked up his phone because i dialed him from a Arizona number. Gotcha bitch. Unexpected for him so he doesn't call me back. Now i call him today, picks up but doesn't say anything then hangs up. Call him back twice and get the voicemail. Left a voicemail and email simultaneously. called a 4th time and he picked up knowing who it was and told me to take legal action for my refund that THEY STILL HAVE NOT PROCESSED. Which Steve said last month he would look into. Which i bet is a f**king lie.

See you f**kers in court. Orange County Superior Court, Newport Beach.