This company use to be pretty good. They are based in the Phillipines so unlike tech support companies based in India they are easy to understand and go about thier business in a more congenial way and are far less rote than thier Indian counterparts. They are also much, much more expensive.
The hold time is long somtimes more than 30 minutes before someone picks up. They play this Philipino folk music while on hold and a message comes on every 30 seconds (I timed it) saying "Your Call Is Important To Us".
Some of the techs are talented but most have a difficult time w/ elementary issues.
The big pain in the butt is that they have changed thier policy and now want you to talk to the tech you were talking to the last time you called. This is why I left them. One CAN NOT wait for a call back from the previous tech. I don't know about you but I NEED MY COMPUTER FIXED NOW! Not when they feel like calling me back.
They charge by the incident. So if you want to fix two problems you are having w/ your computer ie: you can't print wirlessly and maybe you are getting pop-ups, they will charge you for each of those two things.
I am using a company called 24/7 Techies now. They charge $130 for one computer. They will resolve all your issues at anytime during the duration of your subscription. They only problem is that thier Indian accents make them EXTREMELY DIFFICULT TO UNDERSTAND. Last night the fellow was trying to say 'Wireless' but was saying 'Vireless'. I kept saying "No, I do not have a virus"!
This company will work on your computer and call you back which is great since Supportrix insists you stay on the phone for the entire time they are working on you issue. This is a pain if you have a speaker phone and shear torture if like me you do not.