Complaint Rating:

I have travelled on one of the Super Shuttle Service minibus on the 26th of November from Newark Airport to Manhattan.
On this trip I left my camera on the car itself.
I called the day after (27th November) their "Administrative office" 212 209 7000 and after explaining the whole story about 12 times and being re-directed to the same number of people I got hold of a lady who informed me that they had found my camera and that it would be delivered to my hotel within an hour.
The camera never arrived. Starting from the day after, I have been calling EVERY DAY at ANY TIME of the day but I always got redirected to a voicemail, regardless of which options I tried to select. I am back in Italy now and this calls are costing me a fortune but I have some pictures I am really attached to so I keep insisting.
Out of dispair, I called their sales office, sure they would pick up the phone there: "Sarah" did pick up the phone, but she hang up while I was telling my story.
I ran out of options, but I cannot get hold of any complaint office or email address... Any idea anyone?
It's the first time ever I receive such a poor and imbarassing service... no serious company can be behind this Shuttles!