SuperShuttle left me stranded at JFK airport when I landed in NYC on 10/26. I called them while picking up my luggage at 1:30am, to find out when a van would be picking me up. They told me 30 minutes, but 40 minutes later I was calling them to inquire the whereabouts of the SS van: the customer rep said the van got a flat tire, it was fixed and he'd be at my destination in 10 minutes...
Fifteen minutes later, I'm calling trying to find out if a van was actually going to pick me up, and THIS rep said he could not get in direct contact with the driver, so there was nothing else he could tell me except to wait.
By 3:00am, I was at my wit's end. An hour and a half had passed and NO SS VAN!! I gave in and took a livery cab ($60), getting home at almost 4:00 in the morning!
As a woman, I did not appreciate being stranded by this shuttle DISservice at the airport, being practically the only traveler waiting for transportation and getting home at such a desolate hour. I, as well as my family (who waited up all night for me) were concerned for my safety.
I'll never travel with SS again and will be sure to discourage anyone else from using them.