Sun Communities

I am not sure how far this will go but it is worth a try. I help my parents with the maintenance of their property at Brentwood West which I have done for many years now. I have seen a few of your managers come and go within this time but I never really get involved because I see it as all business being a business owner myself. I know that it has been brought to you attention already and if it has not, now it will. The current property manager Aracely, is not the person that I see as fit to handle the property because there are so many things that are going on in this community that it is going downhill and very quickly. I feel that you should be aware of the drunk that you have running your establishment because I have seen her out several nights with her young son drinking on the property and speed off on their golf cart before anyone can ask questions. She is very unapproachable which is unprofessional seeing that she should be available if she is out in the community to answer questions. She is very disconnected and inhumane because there have been several situations where she has shown no empathy towards not only my parents but others who have complained in the community. If she is even around and not laying at home or wherever she is during the day, she is hardly in the office to talk to. I went by last week and she was not there. I went by the week before on a Friday, and she was no where to be found. I stopped by to attempt to speak to her on several occasions, she is never there especially in the mornings or Fridays I guess at cocktail hour. I always would see the blonde or the black girl there. Her home should be an example but not the case but hold others to a high regard. There have been several times where she and the entire office have been gone to lunch and no one is in the office. At least she has the other lady working to help in the office especially since the other lady was fired that was the office coordinator. There is is drug house that has been a topic of discussion for quite some time especially when paraphernalia was found outside the home. The same house has had a car plugged in with Christmas lights from the pool and nothing was done. The home has so much traffic and no attention has been brought as to how they will be removed which I am starting to think that there may be some type of affiliation as to why nothing is being done. The neighbors are all stating that they have written to the property manager and still nothing has been done. She has no compassion for the people because she sent mom’s neighbor and friend home crying because of her mean tactics with handling people. This manager has her few choice drinking buddies but won’t help the seniors that are in need which is causing many to pack up and sale. Three of my parent’s friends have packed up and sold their homes within the past 2 months which they would never allow Brentwood to sale their home because of the mean and insensitive person in the office. I have not been able to get to monthly meeting because of my own career and family but I would really love to be an advocate for so many that are afraid to stand up to her for fear of retaliation or just don’t have the strength to fight. I know there will be more letters and complaints to come but not sure if they are getting in the right hands. Don’t let me get into the place is starting to look because it is not the same as even last year this time. Do you guys ever do surprise visits to your property to see for yourself what is going on here? If you were able to allow the people here to speak freely without fear, you would hear so much more than this. I know that this is not the way that you run your business because this is not the first home that my parent shave owned with you. Please take a moment to look into this and will see that this is why there are about 10 home in the community for sale and this not good. Your community is only as good as the manager that is in charge and this is why it is falling apart.

I have lived at brentwood west for eight years — I got a violation to trim bushes — sweep sidewalk-weeds — I did correct these — at no time was I asked about my back yard — if they were doing violations they should of checked my back yard and advised me of any violation — this was not done (they had a cleaning lady writing up the violations) to my surprise two men came and dug up a patch of grass I had for my dog — and I was digging to put pavers down and they filled it in-I went to the office and they said grass was not allowed (many residents in this community have grass and have for many years) as I have had — I think it is wrong to not inform residents of any new rules — and to inform residents of all violations so these can be corrected and not have men in your back yard not knowing why they are there,