Complaint Rating:

Last month I was unable to make a payment on line. Finally I called the number listed on the bill and made payment by phone. The representative waived the fee as the web site was down. I was later advised that the payment had not been made and they charged a late fee, which put us over the limit therefore adding an over the limit fee. I made 4 phone calls and got no solution. At one point my husband spoke with a representative who hung up on him. He does not use abusive or fowl language but he was annoyed. Finally, in frustration I called them back and said I would make the entire payment online Nov 2. I was told that after I made the payment they MIGHT consider waiving the over the limit charge. When I went onto the site to make the payment on Nov 2 it TOOK MET 62 MINUTES TO GET THE PAYMENT MADE. WHEN I TRIED TO PRINT THE CONFIRMATION THE SITE SHUT DOWN!!! I have never had this kind of trouble with any other card company or site. Their representatives are poorly trained, unprofessional and rude. Surely something can be done to make this company accountable for their poor business practices. Advise smb!