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Smile bright/Dazzle White Complaints - unauthorized charges

Review all Smile bright/Dazzle White complaints

Smile bright/Dazzle White
Posted: 2009-09-05 by   liltex7785
unauthorized charges
Complaint Rating: 100 % with 7 votes
Company information:
smile bright/dazzle bright
Missouri
United States

i signed up for a free sample of each of these products because i read an article about how if you mix them together they will work wonders. not only did the products not work, they charged about 80 dollars in fees from multiple other "subscriptions" that i signed up for when agreeing to the "terms and conditions" which are bull s**t. regardless, DO NOT SIGN UP FOR THESE PRODUCTS. go to the dentist and get you teeth whitened there! don't be scammed by these companies.
Comments United States Health & Beauty
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 62 days ago by   Another Dazzle Bright Scammed Customer 0 Votes
I also ordered dazzle white product, paid $1.95 on 8/16/09 and was then billed $6.95 on 8/30/09 (I figured shipping) and THEN SHOCKED to be billed again on 9/13/09 (not even 30 DAYS) I was charged $79.28 and $8.53 ON the SAME day. I notified my bank to inquire as I had no idea what these charges were for; my bank issued me a provisional credit for $87.81 and yet the charge appeared again for $79.28 on 9/20/09.

I would not have guessed it was Dazzle Bright until I searched and found the first COMPLAINT. Thank goodness for Google. Yes, I read the response, and I have sinced looked up the TERMS and CONDITIONS which state I have to return unused product and call to cancel. I called and was told they were closed after 8 pm.

Here's the text from their webpage:
Billing

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. If you choose to keep your trial, your active credit card will be billed the low member price of only $87.62 for your trial, and each additional month you continue to use DazzleSmile. And remember, there’s no obligation – you can cancel your membership at any time by calling 888-948-5508. Orders outside of US pay an additional $9.95 for shipping. Shipping charges are non refundable. No obligation, CANCEL ANYTIME!

You can BET I will be returning the unused product and getting my refund within the 60 DAYS! I will mail the gel pen ASAP with a certified return receipt requested and instruct my bank to refuse the charges AGAIN!
 55 days ago by   Marshellpaul 0 Votes
I too was sent this product and billed for something I returned and canceled. This is a scam. First, you do not receive a full 14 day trial. Second, they still send the product even after you cancel it, get a cancellation number and send it back. I am turning this company over the BBB, Attorney General's office and the fair trade department. This is a rip off if there ever was one.

Thanks
 26 days ago by   Kawsaki 0 Votes
This is s***t you yet charged for way more than you signed up for... I got dzzle smile, rembright and much much more... I got crafted $400 For stuff I didn't sign up for p... DON'T DO IT unless you like wasting money...!!!
 21 days ago by   tewart94 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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