Complaint Rating:

Company information:
ClearWire
United States
Phone: 602-614-5235

I only wish I would have looked this company up before I signed up!

I signed up about a year ago and everything worked fine. For some reason about 6 months after I signed I would get spotty service no matter were I had the modem. After calling the "tech support" too many times to count, with no avail, I finally went with cable. There "tech support" assisted of moving the modem to different parts of the house and/or rotating the modem to "find" the best signal. They finally told me that my modem was tower jumping and that is why I would have signal for awhile then it would disconnect for awhile. I then asked what I could do to stop the modem from jumping and they said try to isolate it from the other towers, so basically nothing. I finally asked to have somebody come out to my house and trouble shot but they would not send anybody out because, by the end of the call, the Internet would work. Problem was that it would only work for 5-10 minutes and stop working again. Then there went another 30 minutes or longer with tech support. I also have screen shots of a speed test and I am getting less then half the guaranteed speed.

Now, because I found a reliable Internet connection, they do not want to cancel my account. They want me to find someone else to take over the account or charge me a fee to cancel. Talking to the cancellation department, which was overly loud with other dissatisfied customers, they are now willing to send someone out to take a look at it. I don't see how I should be held to my end of the agreement if the service was not provided like they said it would. It's too bad I found this website too late!

Good luck to anybody having to deal with Clearwire!