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Sensa Weight Loss System


return policy

Complaint Rating:  100 % with 5 votes
100% 5
Contact information:
Sensa Weight Loss System
United States
I also was intrigued from Sensa's On-line 30 DAY TRIAL offer with their free no-risk return policy! So, I ordered my 30 day kit. But, unfortuately for me, my Sensa kit arrived one week after I was diagnosed with Breast Cancer. I was so busy having appointments with surgeons, oncologists, hematologists and radiation. I didn't open my box at all. When I spoke with my Oncologist, she stated that I could NOT use the Sensa product. So, I just put the unopened Sensa box in my closet. Shortly after my third surgery, I began "calling" and "e-mailing" Sensa. However, NO ONE has returned any form of communication to me. I finally got thru to a representative ( who spoke broken english) and after I voiced my concern AND my diagnosis- SHE HUNG UP ON ME !!! I have been completely frustated. There is No Actual "Return Process" that you can access on the Sensa website. I know, I''m still looking. So again, about 30 days later...ANOTHER box arrived in my mailbox and also I was charged an additional $89.95 on my Credit Card! I immediately opened this box and to my surprise the Invoice states that I will get yet another delivery of Sensa in the upcoming 30 days. Can't anyone out there help me. I've sent way too many e-mails to them!!! Is my only option to cancel my credit card, so that Sensa can't bill me?
Complaint comments Comments Complaint country United States Complaint category Credit Cards
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 5th of Apr, 2011 by    0 Votes
Go to the My Account on the sensa website and you should find it there. i cancled my trial without problems.
 29th of Nov, 2011 by    0 Votes
I too, ordered Sensa in Feb/Mar. 2011. I did not receive the order so I phoned the company, and they immediately sent out a second order, which I received on 4/2011. I was informed that I had a full 30 days to try the product and after the 30 days cancellation, it had to be in there warehouse within 10 days after receiving the RMA #, and, if not satisfied, call and get a RMA # to return it with no charges being billed to my credit card. Well, I tried Sensa for approx. 2 weeks and felt the same and saw no results. I phoned, and to my surprise, there was an automated system, and I obtained my RMA#. I mailed the package back, with their return label, and I was still billed for it. Today, I am fighting with them to get my refund of $89.95.
I think that I am going to go to the BBB.
 20th of Jan, 2014 by    0 Votes
I have the same problem I ordered mine in early 2012. I returned the unused portion because it didn't work for me. to date I have not received my refund and I am really disappointed that a organization as such. I don't have money to give away. I just want to know how to get my money back. i returned it and now I am out of $89.95. I recently seen on the news that Sensa is being forced to give refunds back to the consumers that purchased their product. Hope this helps.

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