I too, ordered Sensa in Feb/Mar. 2011. I did not receive the order so I phoned the company, and they immediately sent out a second order, which I received on 4/2011. I was informed that I had a full 30 days to try the product and after the 30 days cancellation, it had to be in there warehouse within 10 days after receiving the RMA #, and, if not satisfied, call and get a RMA # to return it with no charges being billed to my credit card. Well, I tried Sensa for approx. 2 weeks and felt the same and saw no results. I phoned, and to my surprise, there was an automated system, and I obtained my RMA#. I mailed the package back, with their return label, and I was still billed for it. Today, I am fighting with them to get my refund of $89.95.
I think that I am going to go to the BBB.