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screenaid, New York Complaints & Reviews - fraud |
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screenaid |
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fraud
Complaint Rating: 
Company information:
screenaide
New York
United States
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I bought 4 psp batteries for a trip that is was taking to Europe. After receiving them I charged them and they all showed only half of the runtime that they should have had. I bought 3600 mAH batteries and they had the same life that my 1200 mAH batteries had.
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 United States |
 Ebay Scams |
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I ordered a 15" Dell Inspiron 1525 laptop LCD screen on December 3rd... On Monday December 7th, the display was installed immediately upon arrival. It is DOA - does not work. Inverter is fine. External display is fine.
Their less-than-good customer service told me I was required to take a picture and send it to their email address, so their "technician" can look at the picture and verify it is defective. Only then will they issue a RMA number...
I sent them THREE pictures, just to be absolutely SURE that there was NOTHING else they could say... But, somehow, they came back saying that their tech would not be in for another 8 days... I said I do NOT have 8 days to wait and their response to me was... "just deal with it later" (actually, they said "deal it latter")...
My attachment is the EXACT picture I sent to them... how hard is it for ANYONE to look at it and see for themselves that the display is, in fact, DEFECTIVE?!
I then telephoned a number given to me by the same rep... it rang and rang and rang some more... it finally went to a bepp sound because it had rang itself out without being answered. So, I called again a few minutes later. A woman answered the phone "Hello" - I began to explain the situation and verify they got the emails with the pics... she told me that the tech must look at them and she couldnt do anything, as it was their policy. Well, if I DO wait the 7-8 MORE days, then my time will be UP for a RMA to be issued!
This company is a SCAM. They provide HORRIBLE customer "service"...
MY ADVICE TO EVERYONE OUT THERE IS TO STAY FAR FAR FAR FAR FAR FAR F-A-R AWAY!
STAY AWAY FROM YALLSTORE.COM AND SCREENAID.COM, AS THEY ARE "SISTER SITES" (as told to me by BOTH reps in a "live chat"). |
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There is some great news regarding auction item fraud- a nationwide company with over 1, 500 agents launches February First. They will go, in person, to verify an auction item for you to make sure it is legitimate and they will even take the item to UPS or Fed Ex to ship it to you! The company is called Wegolook.com and here is a general description of them:
WeGoLook is an online service that provides visual confirmation and a personalized report, completed by a real person, to verify a prodcut, person, place or thing. WeGoLook customers will be better informed, avoid costly surprises, plus benefit from unbiased confirmation without having to travel.
It might be helpful to you and others to utilize their services before getting scammed- especially high-end auction items. |
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I ordered the exact same display (Dell Inspiron 1525 15 inch glossy LCD) in April 2010. I paid to have it sent Priority Mail and received it in 2 days. It was inside a static-free bag and wrapped in bubble wrap within the box. I installed it (took about 2 hours). It works fine! The only problem I had was Dell has a slightly different bezel than the one from Screenaid. There is a piece of sheet metal holding a small circut board (0.5 x 3 inches) to the bottom of the original LCD. The replacement LCD from Screenaid did not have that piece of sheet metal to hold the board. I simply removed the small board from original frame and taped it to bottom of replacement frame and we were good to go!
Steve W / Boston |
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7th of Dec, 2009 by 
3rd of May, 2010 by 
