Complaint Rating:

Company information:
Chrysler Financial
Kentucky
United States

I purchased a 2009 Jeep. I recieved my first statment in March and sent in the payment via check.
In april I recieved a statment showing no payment was made in March and the account was past due.
I called them and they stated that the check was returned by the bank. This did not make since sine there were more than enough funds to cover the payment.

I called my bank and they stated the check had never been processed so it was impossible that the check was returned.

I called Chrysler back and tried to get to the bottom of the problem. I was told the check was returned so I asked them to fax it over so I could see it. I was told that it was destroyed and they did not have a copy. (this is a new one one me. seems like they would have at least an electronic copy for records.)

I told them I would send in another check. Their response was that my only option was to give they account info so they could draft my account.

When I asked to speak to a supervisor The person responded that she was an account manager so I ask to speak to her supervisor. She hung up on me.

I have called 5 times with alsways the same result.


Any one know a number or address to contact for complaints directly to Chrysler?