I'm Peter DeVellis, co-owner of Rite Window. The post above is true.
Before Rite Window I owned the Massachusetts franchise of a national window company. My partner and I wanted to operate an independent company and we both exited that franchise to start Rite Window. During the transition a customer of the previous business filed a complaint with the Consumer Affairs Office because I had installed a front door that didn't meet their specifications. I didn't dispute the claim. I reimbursed their payment and the customer assured me they were satisfied with the resolution.
Until I saw the post above I didn't know the Consumer Affairs Office viewed the issue as unresolved. I contacted the Office and found they had listed my previous license as "revoked" because I hadn't responded their follow-up correspondence. Unbeknownst to me their notices were being sent to my previous business address long after we had moved to our current office in Woburn. This is no excuse, because ultimately it was my responsibility to inform them of my address change, but had I received their correspondence my old license would have been properly closed. Regardless, I'm currently working with the Consumer Affairs Office to correct the status of my previous license. (They've been very helpful, but as you know sometimes the wheels of government grind slowly.)
Please call the Consumer Affairs Office and inquire about the specifics of my previous license; also check our current MA HIC License #138722.
Rite Window is proud of our record and we welcome the scrutiny. We have a spotless A+ rating with the Better Business Bureau. We consider the ultimate barometer of our job performance to be Angie's List. All Angie's List reviews are submitted by IDENTIFIED sources, and each review is screened for legitimacy by Angie's staff. Of the 9 window companies in New England with 30 or more Angie's reviews Rite Window has the highest percentage of "A" grades. (With no "D" or "F" grades). We also hold a 5-Star rating from Guild Quality. Guild Quality is an independent research firm that conducts post-installation interviews with our customers to gauge their satisfaction. (See our Guild Quality survey results here: http://www.guildquality.com/cr/Rite-Window/R47491510444VFR/ ) A reading of all of our online reviews gives an accurate portrayal of the way Rite Window conducts its business.
We thank the person who created the post above for bring the license problem to our attention, and we wholeheartedly agree with his warning that "the buyer should beware". For example, buyers should beware of any online post where the author remains anonymous. It could mean they were less interested in informing the public than they were in trying to harm the reputation of their competitor. (wink) Enough said.
Thank you. If you have any questions about our company, or would like copies of our Consumer Affairs Office and Better Business Bureau files, please contact me directly at 800-639-7000.