Complaint Rating:

I had clearwire for 2 years, thats the contracted time. Service was marginal at best as I was on the fringes of their tower area. A month after the contract was up, I took the box back to the place where I originally signed up. They informed me that they no longer did business with Clearwire. Imagine that... They told me where the main office was in my town. I drove there the first day I had off. 9:30 Friday morning and the office was closed and no indication of what their office hours were. I called them and told them I wanted to cancel, got the run around but eventually said ok. Next week during lunch hour I again went to office to return their box. The employee said they only returned boxes to clearwire every 2 weeks. I was not sure why I would care, but was soon to find out. She called a Clearwire representative, who talked for a while then told me I would have to talk to another representative to cancel. She grilled me for some time, then informed me that I would have to wait until they mailed me a return mailer then I was to send the box to them. I told her I would just as soon leave it with the Clearwire office that I was standing in. NO, it was for my own protection to mail it in. The local people could not be trusted... Imagine that... Eventually I left the box and the representative still on the phone with the local office and walked out. I will deal with the auto payments thru my bank. They said they are used to doing transfer denials for Clearwire... Imagine that...

NEVER AGAIN...