Company information:
SPRINT
United States
Dear Dorothy Tolliver,
Thank you for your reply. I made an attempt to contact you today, but
you were not available at the moment. The appointment at your service
center was made while we were over the phone speaking, but there must
have been a system error. But of course wasn't sprint's fault, but the customers fault. This seems to be the case with sprint they want own up to their mistakes it's allways the customers fault. For instance it was my fault I purchased a new phone that was defective.
Since your phone was purchased on 05/21/08 it is no longer insured under
the 1yr manufacturer warranty it so happened when the one year warranty was up on the phone, the defective usb port went out as well hmmmmm!!! then I took the defective phone to sprint store and they gave me a defective refurb phone that cost me $60.00 (which I would never have purchase myself), but as far as sprint is concerned it was my fault. FYI I didn't know the ear piece in the refurb wasn't working until I happened to use it the next month.
. Additionally, our records show you do
not have the Total Equipment Protection plan offered by Sprint again not sprint's fault but the customers fault, sprint want me to pay even more money for the defective phones.. The
only way to have the phone replaced would be to purchase the replacement
phone from the Sprint store again it's not sprints fault, but the customers, sprint would like for me to pay even more for the defective phones, not only that, but go into a two year contract with a company that doesn't consider their customers as no more than $$$$$$. What happen to the old sprint I first signed up with in 1988 when sprint took care of their customers.
Otherwise, you have the option to use your phone upgrade eligibility to
purchase a new phone. If you have any other questions you can contact
me at 757-223-3363. I am sorry this is not the resolution you may have
been looking for.
Sincerely,
Demetre B.
757-223-3363
Sprint
