Dear Mr. Gage,
I am sorry to hear you're dissatisfied with our service.
We provide the 7-day trial to allow you an opportunity to see for yourself everything our website has to offer. However, clearly we would not be able to survive if we offered free access to anyone indefinitely. We do specify throughout the sign-up process that you have 7 days to try the service free of charge, after which time our standard fees will apply.
Normally, people either cancel during that period or stay on board as loyal customers.
However, we aim to have only satisfied users. If you would please call our customer service hotline, one of our customer case representatives will examine your case and do their utmost to resolve it to your satisfaction.