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Pure Lift Complaints - unauthorised charges

Review all Pure Lift complaints

Pure Lift
Posted: 2009-08-09 by   Naomi Levine
unauthorised charges
Complaint Rating: 100 % with 4 votes
Company information:
Pure Lift
United Kingdom

I ordered a free trial of Pure Lift cream in July and was charged for the postage. On August 3rd my bank statement showed that the sum of US$118 had been debited from a company called Focus Cleanse. This is an unauthorised charge and the company is a scam.
Please help.
Naomi Levine
Comments United Kingdom Cosmetics
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More Pure Lift complaints
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Pure Lift - Fraud
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Pure Lift - Charged for goods not ordered or received
Pure Lift - Unauthorised charges
Pure Lift - credit card charges
Pure Lift - charges to credit card
Pure Lift - Unauthorised decuctions from Credit Card

Comments

 Sort by: Date | Rating
 103 days ago by   zoloftn151 0 Votes
Did you cancel the agreement with them in writing after the trial period to avoid any further charges on your credit card? Strike 1.

Have you contacted them to have the service canceled and have the charges reversed? Strike 2.

Did you send any product you received back to the company selling the junk? That's right, junk? Strike 3.

Don't you think that if there was a miracle weight loss pill or a skin cream that reduces aged skin by 20 years that it would be sold in reputable stores instead of on fly-by-night websites? Think people think.
 103 days ago by   bobtheman -1 Votes
And why on earth didn't you call your credit card company?
 81 days ago by   H.Harp -1 Votes
Call 1-866-989-2690 give them your name and e-mail address and they give you a cancelation # once you cancel. Keep track of when you made the call and if it works. Hope it does!!!
 74 days ago by   Maudie06 0 Votes
Hi - I was also unpleasantly surprised with the assumptions this company made and logged my complaint here last night (Maudie05). This morning I called the number on the glossy flyer that arrived with "my new shipment" which is the only contact information they have provided - (866) - 989 - 2690 and it was dead. No ring tone and eventually just cut off. The web site I googled for them said "this site may harm your computer" - so dont go there either.

I called the number they seem to have provided you above (1-866-989-8944) which was picked up promptly with "you wish to cancel your subscription?". An employee called Toni (employee id 807) cancelled "the monthly debits". Her response to me saying they had been WEEKLY debits was "sorry about that ma'am". She gave me a cancellation number and assured me it was all behind me. I asked about the 3 new bottles I had received without ordering them and she gave me another number to call for this (NOT the one on the letter).

So then I called 1- 888-868-7512 and spoke to April (employer id 155702) who asked which product I was complaining about then looked me up and again has assured me that "your automatic shipment order is cancelled ma'am". When I advised I did not place that order she again said "sorry about that ma'am, you have a good day". Seriously! They are polite and sound very very worn out! Anyway - I asked her bluntly the questions "will there be any more debits?', "will you be accessing my credit card for any further charges?" "will I ever hear from you about any product again", "will I have to cancel my card to get rid of you?"- reply to each was a weary "no ma'am".

I have also advised my bank of this. Just in case - but have not cancelled my card.

Hope this helps you ...
 26 days ago by   Simmi R. 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 12 days ago by   Priscilla P 0 Votes
folks. All of us want better skin from time to time. Companies are not often forthcoming with the information with free trial offers. Rude remarks and implying that a person is not smart is not a way to respond to people who are feeling that something is unfair. so, if you have a need to put people down, go to your mirror and cuss out yourself for being so quick to judge and belittle.
 11 days ago by   BERYL SMITH 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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